A SURVEY OF ROLES AND PERFORMANCE EFFECTIVITY OF SECRETARIES IN MODERN COMMUNICATION INDUSTRIES IN ENUGU URBAN

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THE NATURE AND CONSEQUENCES OF JUVENILE DELINQUENCY IN NIGERIA: A STUDY OF ENUGU NORTH LGA, ENUGU STATE

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Chapter one

Background of the study

• Statement of the problem
• Purpose of the study
• Delimitation of the study
• Significant of the study
• Assumption of the study
• Research question
• Definition of terms

 

 

Chapter two

Literature Review

An overview of the roles of  secretary

The Responsibilities / Duties of secretaries in Communication industries

The true image of secretaries in Communication industries

The roles of secretary in developing the office

The roles of secretary in selected communication

Secretary as a personal officer

Factors responsible for Non-application of secretary roles

Effects on the performance of secretaries

 

Chapter three

Methodology

• Area of study
• Instrumentation
• Population and size
• Method of data collection
• Method of data Analysis
• Validation of Instrument

 

Chapter Four

Presentation and Data Analysis

• Research Question

 

Chapter five

Summary of Findings, Conclusion and recommendation

Discussion of findings

Summary of findings

Conclusion

Recommendation

Limitation of the study

Suggestion for further studies

Reference

Questionnaire

 

 

ABSTACT

 

          This study examined roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban.

People hold different opinions about the secretaries roles.  they fail to understand that the secretary is an important officer in every communication industry and her contributions and effectiveness can either enhance or  diminish the efficiency of an industry.

The study also seek to find out whether lack of appreciate communicating machine affect the roles of secretaries.  It went further to stress whether lack of knowledge of the administrative principles may hinder secretarial roles, whether executives do not give the secretaries free-hand to implement the necessary administrative principles.

In collecting data, the study was designed to cover selected communication industries as the population through sampling of the secretaries.  The  population were made up of 100 people and the researcher made use of questionnaire which was distributed to the respondent.  Was later collected.

It was concluded that regular seminars, workshops and conferences should be   organized for the secretaries in order to up-date thir knowledge and experience on the secretarial profession and that the employers should work hand-in-hand with their secretaries, be able to delegate duties to them and provide enough working equipment for carrying out their duties.

CHAPTER ONE

 

 

INTRODUCTION

BACKGROUND OF THE STUDY

The name NTA means Nigeria Television Authority.  The station has brought forth over thirty other television stations in different parts of Nigeria.  It is headed by a general manager and six other managers who help in day to day running of business.  Nigeria Television Authority being a very big family has some roles they play as a communication Industry and these include:

1. To inform, entertain and enlighten their audience, maintaining its leadership position in Television broadcasting
2. Enrich the life of Nigerians by influencing positively his social, cultural, economic, political and technological thinking through a wide choice of programmes; to mention but a few.

Nevertheless, the roles they play in communication Industry seem

to be carrying them away from giving their secretaries chana to contribute  our play their roles effectively in the communication industry.  They indulge in using their journalists and reporters for any information they need.  Managers and staff in the communication industries have equally acquired the knowledge of the use of modern office equipments like computers, tapes, and disc for information recording and report writing thereby neglecting the roles of efficient and effective secretaries especially when it comes to profession and effective secretaries especially when it comes to profession.

Most of the employees in communication industries are mainly journalists, reporters/correspondent. And news casters with just a few copy typists.  The few secretaries there are not always recognized let alone givng them ample opportunity to exhibit their initiatives.  An investigation into Nigeria Television Authority proves that the secretaries there are not receiving adequate attention needed to motivate them and that when it comes to promotion, they are not promoted as and at when due; compared with their counterparts in other professions.  The bitter part of it all is that they see people whom they academically occupying higher positions and secretaries find themselves subordinate to incompleted ones as their boss.

All these norm and  problems faced by secretaries pushed the researcher into carrying out a survey of the roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban.

• STATEMENT OF THE PROBLEM

In most offices today, objectives are difficult to realize.  These in

most cases have been blamed on the secretaries who are the mirror of the executives.

To  a large extent of their responsibility and thus limits the scope of their job to only typing documents which is always full of errors and taking dictations which they cannot even transcribe accurately.

In some communication industries, there exist communication break-down which results from poor relationship of the so-called secretaries some secretaries do not know how to answer, call, some do not know how to deliver messages and this hinders effective