PROBLEMS OF PERSONNEL MANAGEMENT IN GOVERNMENT OWNED ESTABLISHMENT

(A CASE STUDY OF ENUGU STATE BOARD OF INTERNAL REVENUE)

 

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ABSTRACT

 

This work fries to find out the problems of personnel management in government owned establishment a case study of Enugu state board of internal revenue.

As very Nigerian literally depressed over the ineffective ad inefficient performance of most government owned establishment such a situation makes null of the good intentions of government in setting up such organization. From the work of earlier researches and seminars and talks delivered by eminent scholars it is widely believed that the reason why government owned establishment have remained insoluble hangs on management more especially personnel management. The work set out unravel these seeming mysteries, the administration of Enugu state Board of internal revenue which have caused so much groaning pains, agony and frustration to their staff and even larger society has been responsible for improper  taxation in Enugu state. To ascertain these problems, these problems, a questionnaire was drawn in which the preliminary question sought to identify the person of the respondent ie her personal data. The rest of the question was on the various aspects of what could be responsible for the problem hindering the smooth and efficient running of the establishment. It was gathered that the main reason for problem of personnel management are as follows:

Lack of motivational policies for employees.

Enugu state board of internal revenue had not articulated a meaningful training programme for their workers the board of internal revenue had not being to promote their staff as and when packages of the board were not promising and are not comparable to other in similar establishments.

                                TABLE OF CONTENT

 

CHAPTER ONE

1.1     Background of the study

1.2     Statement of problem

1.3     Objective of the study

1.4     Scope of the study

1.5     Research Questions

1.6     Significance of the study

 

CHAPTER TWO

LITERATURE REVEIEW

2.1     Theoretical Framework

2.2     Motivation in Work-Needs and Their Satisfaction

 

CHAPTER THREE

METHODOLOGY                                                     

3.1     Design of study

3.2     Population of study

3.2.1. Sample Technique

3.3     Instrument for data collection

3.4     Validity of instrument

3.5     Reliability of the instrument

3.6     Method of data collection

3.7     Method of data analysis

CHAPTER FOUR

Data presentation and analysis

Distribution and collection of questionnaire

CHAPTER FIVE

Summary and conclusion

5.1     Discussion of results

5.2     Conclusion

5.3     Recommendation

5.4     Limitation of study

Bibliography

Questionnaire

 

 

 

 

 

 

CHAPTER ONE

 

BACKGROUND OF THE STUDY

Before its establishment, the then Anambra State Board of Internal Revenue, was established under the Anambra state of  Nigeria Civil Service edict with its Headquarters at Enugu Secretariat.  The Board had its four zonal offices (Enugu zone, Fegge zone, Nsukka zone and Abakaliki zone).

Enugu state Board of Internal Revenue came into being after creation of state from old Anambra state in August 27th 1991.  The Board had its first Director in the person of Chief H.O. Attama with over one thousand, two hundred staff.

It was left with three zonal offices (Enugu, Nsukka and Abakaliki zones) Today Enugu State Boad of Internal Revenue exists with only two zonal offices (Enugu and Nsukka zones) after carving out Abakaliki from Enugu state in 1996.

The state Board of internal Revenue still has its head office at the state secretariate opposite Enugu state Criminal Investigation Divisional (CID) office.

Its statutory services is collecting and accounting for Taxes due to the state.

The Enugu state Board of internal Revenue today has staff Board of internal Revenue today has staff strength of  Nine hundred and fifty with the following departments:

1.       The policy section (chairman office)

2.       Public Relations office

The Internal Audit

HOD collection

HOD Assessment

HOD Personnel

HOD Capital Gain Tax (other taxes)

HOD statistics

 

STATEMENT OF PROBLEM

The problems that hindered the smooth and efficient

Running of this establishment included the following:

Enugu state Board of Internal Revenue has diversed and varied personnel management problem which includes lack of motivation policies for their employee.

Enugu state Board of Internal Revenue had not articulated a meaningful training or retaining programmes for their workers

The state Board of Internal Revenue had not been promoting their staff as and when due.

The welfare packages of the state Board of Internal Revenue were not promoting and cannot be compared to other similar establishments.

 

OBJECTIVE OF THE STUDY

There are numerous reasons why government set up this establishment.  The establishment is in public sector with the emphasis on revenue generation.  It is expected that as revenue organization that it can constitute a binder to the public and the government that formed it and this may include:

To investigate the motivational policies of the Enugu State Board of Internal Revenue.  Revenue to enhance revenue generation in the state.

To examine the training programmes of the Board with a view to evolving one tail to meet the needs of the employee.

To find out why Enugu State Board of Internal Revenue are not promoting their workers as and when due.

To appraise the welfare packages of the Board and compare it with those of  other establishment.

 

SCOPE OF STUDY

The scope of this study covers:

The activities of personnel management in government owned establishment as represented by Enugu State Board of Internal Revenue.

The activities of personnel management in government owned corporations as represented by Enugu State water Corporation

 

15.          RESEARCH QUESTIONS

To what extent does personnel management meet what is required from it to Enugu State Board of Internal Revenue?

To what extent does Enugu State Board of Internal Revenue consider experience in engaging worker?

To what extent does the Enugu State Board in Internal Revenue sponsor Personnel management training both internal and external?

What kind of leadership style does the Board of Internal Revenue applies in their operations?