PUBLIC RELATION A TOOL FOR CONFLICT RESOLUTION (A CASE STUDY OF NITEL LTD ENUGU TERRITORIAL OFFICE)

Download our android mobile app for more materials

ORDER NOW

COMPLETE MATERIAL  COST  N2,500 Or $10.  FRESH  PROJECT MATERIAL  COST 50,000 NAIRA FOR UNDERGRADUATE, OTHERS 100,000 -200,000 NAIRA.

THE NATURE AND CONSEQUENCES OF JUVENILE DELINQUENCY IN NIGERIA: A STUDY OF ENUGU NORTH LGA, ENUGU STATE

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANK SECURITY FOR GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 24 HOURS

CALL OUR  CUSTOMERS CARE  OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

Dedication

Acknowledgement

Proposal

Table of content

CHAPTER ONE

Introduction

1.1     Background of study

1.2     Statement of research problem

1.3     Objective of the study

1.4     Significance of the study

1.5     Research question

1.6     Research hypothesis

1.7     Conceptual and operational definition

1.8     Assumptions

1.9     Limitations

CHAPTER TWO

Review of the literature

2.1     Sources of literature

2.2     Summary of literary review

CHAPTER THREE

Methodology

• Research Method
• Research design
• Research sample
• Measuring instrument
• Data collection
• Data analysis
• Expected Result

CHAPTER FOUR

Data analysis and result

CHAPTER FIVE

Summary, Recommendation and Conclusion

5.1     Summary

5.2     Recommendation for further study

5.3     Suggestion for further study

5.4     Conclusion

References

Bibliography

CHAPTER ONE

INTRODUCTION

The origin of public relations dates back to the time when man started interacting with each other. It has been with us from the time we wake up in the morning we try to be good to each other by greeting our room- mates friends neighbors and colleges. We brush our teeth take our bath and put on rice clothe just to appear pleasing to other we do this not because there is any law or decree that makes it mandatory to do so but because we do not want our present to be repulsive or odious to others public relations is very important in modern life of man especially in business industries military and civil service. This is because the world is industrialization.

According to David ideal (1983) public relations is the study of principle philosophies theories attitudes and the ideas which govern human activities.. the public relation practitio0ner employs effective communications to build sustain and defend his organization’s reputation among both its internal and external publics he has the responsibility to recommend new communication strategies towards improving organization efficiency improving efficiency remains the key to successful public relations considerable credibility has been built for an organization that organization would have been presented .   to the public as responsible corporate entity profitable business concern an efficient and credible player in the industry as well as a caring employer. Along the line public relation among other things helps to formulate polices and also in planning which involves working out operational qudelines and strategies for attainment of the objective. It also assist in the policy execution and evaluation of the activities so far carried out. Also it helps to determine how good the publics are the appropriates of strategies and how well the execution has been effected; no double it is regards   as a management function. The united kingdom president of international association of business communication Vicki staveacre says in a book titled strategic communication that public relations actually contributes to bottom line. It supports the strategic objectives of the company relationship with internal and external public

as well as stacker holders. According to study conducted by the association public relations contribute to the bottomland by preventing the cost of conflict with by public in terms of strikes litigation and boycotts.

For public relations to achieve these ideas and goals for which an organization is established it must not be neglected adequate public relations planning and programming must be in line with that of the organization. This planning programming   and implementation must be evaluated by measuring in terms of their parameter audience coverage response communication impact and process or influence. This is why cult lip Cortland center (1987) that the more likely are to hold consistent position on that issue the more a person is emotionally involved in his beliefs the harder argument. But people tend to see and cogent to their predisposition if is one of the basic principles of public relations that people are essentially rational by nature.

They respond to facts and want the truth and they will literately find and act upon it. But Lawrence N Notle (1978) cloistered that human beings are not responsible and rational. They are emotional they will be virtually opposed to a law and in favour of all buy its product or love its advertisement but refuse to buy the product advertised. But public relational knows how to get on with such situations. Relating to this frank E wash observes public relation as the planned effort to influence opinion through good character and responsible performance based on mutually two way communication two way communication in public relations means every groups segment with which the institution has relations.

Employees customers suppliers stock holders communication government and academic and this public must be able to communicate with the organization and be able to communicate with the organization and be heard. Anything short of this amounts to a mere     shot in the Clark .bearing in mind the subject matter of our discussion soulseghently focus on both internal and external publics. This customers must be perfectly attended to in order to create a favorable opinion for the organization their complaints must be looked into with dispatch by the public relations department. Pat Bowman and Nigel E (1976) and noted that all complaint genuine or not must be acknowledged properly preferable that day they are received.

Therefore the customer are of immense importance to the public relations man and he should make constant effort to see that they are comfortable. In today’s interdependence society all institutions are vested with public responsibilities.

Today’s public opinion through it may appear as high as air may become tomorrows legislation for better for worse therefore a wise firm makes public relation not simply of a staff department but a management so that every major business decision is considered from the stand point of its public importance. Public relations is a management function of a continuing and planned character through which publics and private organizations and institutions seek to win and retain the understanding simply, simply and support of those with whom they are or may be concerned by evaluating public opinion about themselves in order to correlate as far as possible their own polices and procedures to achieve more efficient fulfillment of their common interest. When a company’s public image receives a high rating it translates to increase public confidence patronage good will higher profit growth peaceful and stable environment.

CUARLES t formbrum (1976) in his book reputation realizing value from cooperate image, puts it succinctly thus A reputation is invaluable because it informs us about what products to buy what companies to work for or what stocks to invest in against this background this particular study focussed on public relations as a tool for conflict resolution a case study of NITEL plc Enugu territorial office this study has become imperative in the high of the importance of the communications in this era of economic uncertainty and problem galore secondly by the recent development in the industry such as the permission of commercial carries to engage private sector in telecommunication business ie which participation will indirectly expose NITEL to some sort of competition. The level of development in the industry and the country in general coupled with the general misunderstanding of public relations call for a study like this