QUALIY CONTROL AS A MEANS OF ENHANCING PRODUCTIVITY IN A PRODUCTION COMPANY (A CASE STUDY OF LIFE FLOUR MILLS NIGERIA LIMITED).

 

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ABSTRACT

The pervasive influx of low quality product into the market has triggered the turning point for all production companies. Production companies that work towards excellence now inculcate quality in their operations. Given that consumers would always patronize products of companies that guarantee high quality; this research is directed towards determining quality control as a means in Production Company, and how to attain high quality products. This project is divided into five chapters. Chapter one, the introduction gives a descriptive of the effect of quality control, low substandard product, on the market, over the years. Chapter two is the literature review which gives a vivid review of some of the works and writes up of quality control and productivity. Chapter three is the research methodology. It shows the methodology and procedures adopted in collecting data for his work. the primary data used were collected from the cadres of worker in the quality control department of Life Flour Mills Nigeria Ltd. Chapter Four, the data analysis and hypothesis testing. The level of significance used is 0.05 Hypothesis were tested using the chi-square (X²) techniques in order to establish facts relevant to the research. Lastly, chapter five contains the summary of findings, conclusion, implications of findings and recommendations.

 

 

 

TABLE OF CONTENT

Title page…………………………………………………………….……….i

Certification……………………………………………………..……………ii

Dedication……………………………………………………………………..iii

Acknowledgment………………………………………………………….iv

Abstract……………………………………………………………………vi

Table of content………………….……………………………………… vii

CHAPTER ONE

1.1     Background to the study…………………………………………….1

1.2     Statement of the problem ……………………………………………2

1.3     Research question…… ………………………………………………2

1.4     Objective of  Study…………………………………………………..5

1.5     Statement of  Hypothesis …………………………………………….5

1.6     Significance of the study …………………………………………..…6

1.7     Scope of the study …………………………………………………..7

1.8     Limitation of the study ………………………………………………7

1.9     Definition of term ……………………………………………………9

CHAPTER TWO

2.1     Introduction ……………………………………………………….10

2.2     The concept of quality………………………………………………11

2.2.1  Quality control …………………………………………………….15

2.2.2  Quality control and procedure …………………………………….19

2.2.3  Statistical quality control (S.Q.C) …………………………………..22

2.3     The setting of standard ………………………………………………27

2.4     Government regulation on quality ………………………………….29

2.4.1  Standard organization of Nigeria (SON) ……………………………30

2.5     Quality management ………………………………………………..32

2.5.1  Quality planning …………………………………………………….33

2.5.2  Quality Auditing ……………………………………………………33

2.5.3  Quality policy formation ……………………………………………34

2.6     The concept of total quality management …………………………..35

2.7.    Why productivity important…………………………………………41

2.8     Summary of review of related literature ……………………………43

CHAPTER THREE

Methodology

3.1     Introduction …………………………………………………………44

3.2     Research design ……………………………………………………..44

3.3     Basical sampling ……………………………………………………45

3.4     Source of data collection ……………………………………………45

3.5     Description of researcher Institute ………………………………….46

3.6     Method of communication of the research instrument ……………..46

3.7     Field work …………………………………………………………..47

3.8     Description of data presentation and analysis tools …………………47

3.9     Discussion of data analysis …………………………………………48

3.10   Reliability of the instrument ………………………………………..48

3.11   Validity of the instrument …………………………………………..49

CHAPTER FOUR

Presentation analysis and interpretation  of primary data

4.1     Introduction …………………………………………………………50

4.2     Does your company organise programme to educate you on the

latest quality control techniques………………..……………………53

4.3     Re-statement analysis of research question …………………………55

4.4     Hypothesis ………………………………………………………….62

4.5     Discussion of findings ……………………………………………..67

CHAPTER FIVE

5.1     Summary of findings ………………………………………………69

5.2     Conclusion …………………………………………………………70

5.3     Implication of findings …………………………………………….71

5.4     Recommendations …………………………………………………71

Reference ………………………………………………………….74

Appendix …………………………………………………………..76

Research question ………………………………………………….77

 

 

 

 

 

 

 

 

 

 

 

CHAPTER ONE

1.1     Background to the Study

All organization whether public, private , statutory  or charity on their business with an underlying primary objectives, which may be profit maximization risk- diversion, society responsibility or width usually represented by asset holding.

Besides the core objective, there exist a  subsidiary objective either explicit or implicit in the policy statement of those organisation which serve as a catalyst for achieving the overall organisation objective, for most production campaigns, this subsidiary objective is customer satisfaction

(Ijewore, 2003).

The influx of substandard production into the market has triggered consumer’s consciousness to what they buy in the market, consumers are rational. They want maximum benefit and satisfaction from a product a service by spending little amount of money of it.

Distinct characteristics such as high quality and suitable price have the effect stimulating an increase demand for particular product and less preference for competing hands of products.

Since customers are the ultimate judge of the specific brand of product to purchase, customer satisfaction is targeted by providing product with suitable price and unique quality which meet the final consumer needs and specification. A product therefore posses the ability to consistently meet or exceed customers expectation quality control is therefore nitty-gritty for any production company that seek to enhance productivity.

One of the ways in which productivity can be improved in an organisation is inculcate quality control in its operation. The level of productivity achieved has become a yardstick for measuring the achievement or progress made by a country or company overtime (Banjoko, 2004) in today’s business word, the may pre-occupation of most business organisation in high trying recruit and satisfy employee who are suppose to fit into their position, the organisation to product according to the predetermined standards or achieve organisation objectives. According to Nickels (2005), “ Productivity is the volume of goods and services that one worker can produces “. It is the relationship between output and input.

Standard products over the years in the market and their effect on consumers have raised an issue of concern to some organisation. The Federal Government of Nigeria in recognition of the importance of the high quality to healthy agencies to guarantee this, and these agencies includes the National Agency for good and Drug Administration control (NAFDAC) the standard organisation (SON), the Nigerian Institute of standard (NIS), the Federal Ministry of Health, e.t.c

These agencies were set-up to ensure that producers of goods conform to predetermined quality standards and market products that are neither nor contaminated.

The Director General of Standard Organisation (SON), Dr. John Akpanya in his key note address the Auto spare parts and machinery Dealers Association  (ASPAMDA) at a seminar in Lagos and said “ there is urgent need to develop quality culture in Nigeria as quality culture in Nigeria is the key to survival, growth and competitiveness “ this statement denote that any firm that does not meet up with the set quality standard will be left behind.

Therefore, it is needful that firms include quality control in their operation . it production companies in Nigeria aspire to meet up with the challenges prevalent in the business word, the quality control is inevitable.

If a firm seeks to enhance productivity quality control must be introduced and improved. There should be continuous improvement in their firms operations as this will result to standard products and bring about customer’s satisfaction

1.2     Statement of Problem

          Despite attempt by various regulatory agencies on quality standard to build quality into firms, there has been low productivity and