AN APPRAISAL OF IMPACT OF ELECTRONIC BANKING IN ZENITH BANK NIGERIA PLC, KANO
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ABSTRACT
Electronic banking is simply operating the banking system through the internet and it signifies both global public network and a family of technologies. In Nigeria, the banking industries are basically on-line at real time with web site which is restricted only to information and also it restricts most of their dealings to e’banking via the internet and not internet banking proper, effective cash management via e’banking on the other involves managing the motives of a firm in order to maximize cash availability and internet income in any idle fund via e’banking for efficiency and effective purposes, e’banking helps quicken the technology in recent globalization, but not withstanding, there are still risk involve in e’banking but such is properly under control which was why the banks restricted e’banking transaction within themselves with proper protocols to check, with this in place customers are highly satisfied and the banking sectors well fitted.
CHAPTER ONE
- Background of the study
- Statement of the problem
- Objectives of the study
- Significance of the study
- Research Questions/Hypothesis
- Scope of the study
- Limitation of the study
- Definition of terms
CHAPTER TWO
LITERATURE REVIEW
- Introduction
- History of banking
- Background
- History of banking in Nigeria
- Conventional banking procedures
- Transfer of Bank draft
- Telegraphic transfer
- The Clearing System
- Electronic banking (e’banking)
- Electronic banking products
CHAPTER THREE
- Introduction
- Re-statement of hypothesis
- Population of the study
- Sampling technique
- Sample sizes
- Methods of data collection
- Methods of data analysis
CHAPTER FOUR
- Data analysis and interpretation
- Table and sources of survey
- Test of hypothesis
- Hypothesis I
- Hypothesis II
- Hypothesis III
CHAPTER FIVE
- Summary and findings
- Conclusion
- Recommendation
Bibliography
Questionnaire
CHAPTER ONE
INTRODUCTION
- BACKGROUND OF THE STUDY
The rapidly unfolding development within the information technology in recent times has led to resurgent calls for monies towards an effective cash management through Electronic banking (i.e. E-Banking). In the last few years, within the banking industry in Nigeria several commercial products have designed by banks to improve the qualities of services provided to customer. These products were also designed to meet the increasingly sophisticated needs of finance managers in a cross section or organizations operating in different sectors of the economy.
In recent years, these have been an evolution from paper transfer system and ordinary procedural cash management to an electronic transfer system and more secured and sophisticated cash management. There has been introduced, an increased sophistication in computer applications to cash management and in electronic funds transfer.
It is the responsibility of the finance manager to ensure proper management of a company’s account receivable and payable amongst other tasks. Improper management of these two important variables could result in losses arising from inability to take interest because of too early payments. Overdraft and loan interest charges could be incurred because of unnecessary working capital borrowings. The task faced with the finance manager is accelerating collections and showing a disbursement which is increasingly being done electronically.
The advert of financial innovations such as electronic transfer in the payment system and more recently, the launching of internet banking have transformed the worlds into a global village linked with electronic impulses. Companies are usually offered discounts if payments for certain goods and services are made within a specified period according to the terms of credit.
Similarly, no discount is been attracted when companies pay outside this period and this discount loss can cost the company substantial income when aggregated over an annual period. Companies also have to collect proceeds of sales quickly within the allowed time frame to provide working capital. Failure to do so can lead to working capital shortages prompting the company to borrow from banks at high interest rates to fill the gap between sales and collection of proceeds.
Between 1989 and 1995, several banks have acquired the means to make payment very quickly and transfer funds very quickly to cities in Nigeria within a few minutes of the request. However, the concept of electronic money was introduced in 1996 when the Federal Government through CBN gave approval to All States Trust Bank Ltd. To offer a financial product known as the ESCA smart card, an electronic purse. Subsequently, others followed. These innovations, which are still at a relatively early stage of development have the potential to challenge the predominant role of cash for making small value payments and makes retail transactions easier and cheaper for finance managers. This is an invaluable tool of it provides an enhanced cash management capability and use of electronic funds transfer has resulted in greater economization of money balances.
In an attempt to elucidate on the use of Electronic Banking in cash management, this write-up traces the history of commercial banks and origin of Electronic Banking, provides an in-depth treatise of conventional banking. It goes further to examine the role of Electronic banking in cash management, the advantages and obvious concerns about security of funds.
- STATEMENT OF THE PROBLEM
Financial management is a key to the growth of any business perspective of the size and geographical spread of the firm. As business conqueror their immediate environment and spread to other towns and cities, it becomes more difficult to exercise control over the finances of the firm. There is the need to deliver funds to locations where it is needed and collect excesses from some other locations across the country. A number of problems abound in the Cash Management Service Department of any organization in Nigeria, such problems include the following:
- Delay in collecting receivables and effecting disbursement without considering interest and discounts that could be earned.
- Inefficiency in funds transfer from one town or region to another.
- Ineffective handling or the increasing volume, complexity, competitiveness, customer sophistication and globalization or financial services.
- Misrepresentatives, misappropriation, and misunderstanding the significance of an effective cash management through Electronic Banking.
- How to change the concept that technology remains as imported commodity, which continues to depend on the availability of foreign exchange for its consumption.