CAUSES AND EFFECTS OF COMMUNICATION BREAKDOWN IN AN ORGANIZATION

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ABSTRACT

The study intends to determine the importance of communication in enhancing an effective management undertaking which is for the generality of the profitability of the undertaking. The essay will work towards identifying areas of weakness and strength of communications applied in the past with a view to proffer a dependable solution. Again, it is also to determine the qualities and effectiveness in the field of management. Hence all organization have need to organize human and material resources in most efficient and effective way which will enhance productivity. On that the system of communicating adopted in various organizations fails to integrate the two interests (personal and organizational) in pursuit of some objective.

CHAPTER ONE: INTRODUCTION

1.1 Introduction – – – – – – – – 1

1.2 Objective of the Essay – – – – – – 4

1.3 Significance of the Essay – – – – – – 5

1.4 Scope of the Essay – – – – – – – 6

1.5 Limitation of the Essay – – – – – – 7

1.6 Definition of Terms – – – – – – 10

CHAPTER TWO: LITERATURE REVIEW

2.0 Introduction – – – – – – – – 12

2.1 Purpose of Communication – – – – – 12

2.2 The Communication Process – – – – – 13

2.3 Methods of Communication – – – – – 16

2.4 Characteristics of Communication – – – – 19

2.5 Functions of Communication – – – – – 19

2.6 Employees and Communication – – – – – 21

2.7 Communication Barriers in an Organization – – – 22

2.8 Causes of Communication Breakdown – – – – 28

2.9 Effects of Communication Breakdown – – – – 31

2.10 Remedies to Communication Breakdown in an Organization 33

CHAPTER THREE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

3.1 Summary – – – – – – – – 35

3.2 Conclusion – – – – – – – – 35

3.3 Recommendations – – – – – – – 36

Bibliography – – – – – – – – 38

CHAPTER ONE

1.1 Introduction

The modern world is information oriented, thus management becomes more concerned about communication with employees. Hence communication is vital tool for effective management in an enterprise.

The need for effective communication has become paramount because most managers found it difficult to understand why efficiency is not as certain in an organization.

However, communication integrates, coordinate and synchronize organization activities. In an organization, there is need for harmonization of overall activities, this can be done through communication.

According to Koontz H. Weihrich (2008) 12^th edition of management at global and entrepreneurial perspective page 22 defined communication as the process of transferring information meaningfully from one to another.

Communication is a fundamental aspect of all human interactions: through languages, humanity has recorded its history and transmit its culture from one generation to another. The ability to communicate has enable human being to build societies, organization and other social group that make for survival and social wellbeing.

Communication constitute about 60% managers tasks. It takes the following form: directive conservation, request and instruction. The mix include not only oral and written form of one communication but gestures, positive dress and other visual signals.

Concept of Communication

Communication can mostly be facilitated through language and language is purely abstract in nature thus a well spoken language earns benefits and purpose of communication. The more an individual increases its vocabulary, the like/she visualize his words, object and phrase. Many people attach difficult meaning to gesture communication and as such it poses problem. Henry Fayol “studies unity of direction” in his 14 principles of management which means that each group of activities with the same objective must have one head and one plan. While Barnard in his popular book “the function of the executive” saw maintenance of organizational communication as top of his life of the three basic execution functions. Perhaps Bandas and Barret expressed the most eloquent when they write: It is not a secondary or derived aspect of

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