AN EVALUATION OF COMPUTER IN BANKING SECTOR (A case study of Access Bank plc Kaduna)
COMPLETE PROJECT MATERIAL COST 5000 NAIRA
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ABSTRACT
The prime aim of this study has been to assess the performance of banks with the introduction of computers and to evaluate the role computer plays in banking sector. The study also went on to assess the contribution of computers to economic growth. The entire work is made up of a population size of twenty-nine (29), which are staff Access Bank Plc., Kaduna Branch. For the purpose of this study data were obtained from the primary and secondary sources of data. But in general, most of the data obtained were from the primary source, that is through the administration of questionnaires. The data collected were duly analyzed by the use of percentage, tabulation and descriptive analysis. From the researcher’s findings, the use of computers in banks is very essential to enhance better services by banks, with a view to satisfying the customers.
CHAPTER ONE
1.0 INTRODUCTION
The role in which the computer plays in our everyday lives cannot be overemphasized. In fact, the computer is one of the greatest things that has happened to mankind and it should not be seen as a mere invention but a “revolution”.
One may be wondering how the world would be without computers and how we would actually cope without it. Before the advent of computers in early 1980’s, most of man’s jobs were performed manually and mentally, which were tedious and tiring and of course, these approaches did not provide desired results because the rate of productivity was very low. But now, we have an inevitable, non-living assistant to mankind known as the computer which simplifies the manual and mental procedures, enhances efficient mass handling of data and information and facilitates greater periodicity.
As the topic suggests, “An evaluation of computer in banking sector” this project work focuses on the impact of computer in banking with Access Bank Plc at Au Akilu Road, Kaduna being the case study.
Bankers have enjoyed the benefits of computerized banking over the years and they would testify that computer has done much good to banking sector. In Access Bank Plc banking services have been improved and even the customers can feel the efficacy of computer in the wide range of services provided by the bank.
It should be borne in mind that the computer does not only enhance banking services, but also other areas like Accounting, Agriculture, Education, Commerce, Medicine, Engineering, Communication, Aviation and Military to mention a few.
1.1 BACKGROUND OF THE STUDY
Years ago, banking services were not dependent on computer. Actually these banks performed their functions manually. With the manual procedure in those years a lot of work has to be done just by a few staff and this perform the tasks that a man-made device would have done just in the “twinkle of an eye”. Obviously, the computer has helped a bank like Access Bank Plc to employ just few staff and computers to execute various tasks that and would have been performed by many staff for days. Computer provides the banking sector with great packages that help various banks enhance the services provided to customers. We shall be looking at this later in the course of this project report.
1.2 STATEMENT OF THE PROBLEM
Every individual including those in the banking sector knows that computer plays a key role in the day to day activities. But at this juncture, there is a need to state the inherent problems associated with the invention of computer.
In banking, Access Bank Plc. to be precise the researcher came to understand that most, if not all of the work carried out in the bank are performed by computers. This is good because they make our work faster, but where the problem lies is that human beings (ie the users of computer) have totally submitted to computer as if without computer, no work can carried out. Remember that these computers were made and configured by human beings so, the computers should be put in their rightful place. Note that the adverse effect of over-relying on computer leads to laziness on the part of staff of an organization.
Also, human effort is affected. Most of the computerized efforts in the past years were taken care of by humans. Today in banking for example, in the account section various transactions or documentation are performed by computer, instead of men and women. But the efforts of these people are obviously not needed. Therefore computer gives room for more and it does not allow humans to exercise their mental and intellectual abilities.
The problems associated with this study are many that one can go on and on to list and discuss them one after the other. This is the reason why the researcher has embarked on this work to point out the significant role computer plays in banking sector.