ASSESSMENT OF THE EFFECT OF CHANGE MANAGEMENT ON JOB SATISFACTION IN FIRST BANK NIGERIA HOLDINGS (FBNH)

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ABSTRACT
This project “an Assessment of the Effect of Change Management on Job Satisfaction in First bank Nigeria Holding. The objective of this study is to find out the relationship between organizational change and job satisfaction, to identify the steps for successful change in an organization, to find out the reasons for managers and employees resistance to change. The review of related literature was done in the study. The researcher use primary and secondary source of data collection for the study. Questionnaires were administered to respondents and were duly filled and returned and the analysis was based on the retuned questionnaire. The findings reveals that resistance to change communication and implementation cost are essential hindrance to organization change, also the study reveals that there may be a significance relationship between organizational change and job satisfaction. The researcher recommended that the new role should be concisely explained to the respective employees prior to implementing change, to stifle out any doubts fears or resistance done.

CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The research is to assess the effect of change management on job satisfaction. Change is an effort that consist of actual physical changes to operation and different emotional stimulation which is painful in work place through we all rationally recognize that progress means change. And that we all need change to progress, but not even the prospect attaining benefits from change will make every one ready and willing. Change is intensively personal and Pistersen (2002) reckons that “for many people the specter of change produces what is sometimes called the factor fear, uncertainty and doubt”. Since change is widely accepted as almost top-down and induced but the management, these being managed would also resist change, imposing an imperative for manager to over come the resistance before it could bring the change forward.

Change is inevitable and there is general consensus that job satisfaction is influenced by a combination of job characteristics (role ambiguity, skill variety,) industrial (age, work, valued and organizational characteristics (readership or organizational age) the organizational change is out study is very complex as it revolves organizational downsizing, growth, job redesigned and change in organizational strategy. Focusing on more business like behavior. These different changes may affect job satisfaction differently.
1.2 STATEMENT OF THE PROBLEM
One commonly used definition of “Managing change” refers to making of change in the planned and systematic manners with both parallel and sequential steps designed as part of a comprehensive change management strategy. Basically, the objective in organizational change is to effectively implement new approaches, system and solutions in ongoing and functioning organization. Change is often viewed as problem, organizations faces and how to motivate employees because of different output level (performance) by various employees, some perform extremely better than others the problem of job satisfaction range from poor pay, poor welfare scheme, poor health and transport programme and lack of habitable accommodation for staff.

1.3 OBJECTIVE OF THE STUDY
i. To find out the impact of organizational change management on job satisfaction in First Bank Nigeria Holdings (FBNH), Kaduna North
ii. To find out the relationship between organizational change on job satisfaction
iii. To identify the steps for successful change in an organization.
iv. To find out the reasons for managers and employees resistance to change.