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AN ASSESSMENT OF CREDIT MANAGEMENT IN NIGERIA COMMERCIAL BANKS.

AN ASSESSMENT OF CREDIT MANAGEMENT IN NIGERIA COMMERCIAL BANKS.

(A CASE STUDY OF UNION BANK OF NIGERIA PLC) OKPARA AVENUE ENUGU.

COMPLETE PROJECT  MATERIAL COST 5000 NAIRA OR $10 , 

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANKER SECURITY GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 2 HOURS

How to transfer from your bank account to All  Nigeriabanks

1. Access Bank:
—-*901#

2. EcoBank:
—-*326#

3. Fidelity Bank:
—-*770#

4. FCMB:
—-*389*214#

5. First Bank
—-*894#

6. GTB:
—-*737#

7. Heritage Bank:
—-*322*030#

8. Keystone Bank:
—-*322*082#

9. Sky Bank:
—-*389*076*1#

10. Stanbic IBTC:
—-*909#

11. Sterling Bank:
—-*822#

12. UBA:
—-*389*033*1#

13. Unity Bank:
—-*322*215#

14. Zenith Bank:
—-*966#

15. Diamond Bank
—-*710*555#

To know your BVN, dial
—-*565*0#.

E.g for First bank…   *894 *Amount *Acct. No. #

Please dail d code from d number u used to register d account from the bank

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

E

Click here to download our android mobile app to your phone  for more materials and others

 

CHAPTER ONE

  • Introduction 1
    • Background of the Study 1
    • Statement of the Problem 6
    • Purpose of the Study 6
    • Scope of the Study 7
    • Significance of the study 7
    • Hypothesis 8
    • Definition of Terms 9

CHAPTER TWO

  • Review of Related Literature 11
    • The role of commercial Banks in Nigeria Economy 11
    • Causes of Non-performing accounts/ credits 13
    • Techniques though which banks can minimize 15
    • The purpose and importance

of commercial banks in Nigeria.                                        20

  • The positive impacts of the prudential guideline

on Nigeria banking industry and the economy.                 23

2.6     Historical background of union                                         26

 

CHAPTER THREE

RESEARCH METHODOLOGY                                                        29

  • The Design of the Study 29
  • Population of the Study 29
  • Sample and Sampling Techniques 30
  • Instrument for Data Collection 32
  • Validity Reliability of Instrument 33
  • Method of Data Collection 33
  • Method of Data Analysis 35

CHAPTER FOUR

4.0   Data Presentation and Analysis                                                      37

 

CHAPTER FIVE

DISCUSSION OF RESULTS                                                             61

  • Discussion of Findings 61
  • Recommendation 64
  • Limitation of Study 65
  • Suggestion/ Area for further studies 65
  • Conclusion 66

Appendix I                                                                                  67          Appendix II                                                                                 68

 

 

 

 

 

 

 

 

 

ABSTRACT

The purpose of this research is to examine the impact of credit management on commercial banks.   The introduction of the prudential guideline in banking industry, the volume and value of loans and advances classified into non-performing account ahs continued to increase in bank lending.  Obviously this has adverse effect on banks since it affects their cash flow and impair profitability.

Most loans and advances go bad because of the inadequacy in credit management and recovery procedure of banks.  Appraisal of lending vis a vis the credit management of banks and the impact of the application of prudential guidelines on credit, form the major objective of this study.  Union bank of Nigeria Plc Okpara Avenue Enugu was used as a case study with a view to highlight the effectiveness, the adequacy or otherwise of the credit management policy of Nigerian commercial banks with a view to finding the causes and consequences of non-performing loans and advances.  The causes are excessive lending on security values and bad management of borrowers.  Having analysed the data, the following findings were made, the principal objective of bank lending is to generate revenue, the loan deposit ratio affects the liquidity position of commercial banks, non- performing account kept on increasing the frequent occurrence of non- performing accounts was discovered to be as result of the banks inability to put in place an effective process of loan recovery, implementation of prudential guidelines by Nigerian commercial banks reflect the real income of banks.  In conclusion, the prudential guidelines reduced the profitability of commercial banks and made banks classify their loans clearly.  In the recommendation, the researcher suggested   that the provisions of the prudential guidelines should be adhered to and an effective loan monitoring unit should be set-up in al commercial banks.

 

 

CHAPTER ONE

1.0                               INTRODUCTION

1.1    Background of the Study

Banking is essentially an international business especially now that domestic financial markets in many countries are being internationalized.  In modern economy there is a distinction between the surplus and economic units and the deficit economic units.  Consequently, there is a separation of savings and investment mechanism.  This has necessitated the existence of financial institutions whose job includes the transfer of funds from savers to investors.   One of such institutions is the commercial banks.

The intermediating roles of commercial banks places them in a position of ‘Trustees’ of the savings of surplus economic development.  The techniques employed by bankers in this intermediating functions should provide them perfect knowledge of the out-come of a lending such that funds will be allocated to investors in which the probability of full repayment is unity.

However, in practice, the reverse has always been the case.  Almost all lending decisions are made under condition of uncertainty, the risk and uncertainty associated with lending decision situation are so great that the concepts of risk and risk analysis need to e employed by lending bankers in order to facilitate sound decision making and judgement.

This implies that all risks should be objectively assessed.  Unfortunately, many commercial banks have based their  lending decision on subjective principles.  In most cased emphasis is placed more on  security offered for the loan rather than paying attention to the proper monitoring of the loans and the insisten that recovery potential of credit should be from the projected cash flow.

This has led to the increasing cases of non-performing advances.

The structural adjustment programme (SAP) introduced in 1980 had led the adoption of a wide range of economic liberalization and de-regulation measures which in turn had resulted in the emergence of more banks and other financial intermediaries.

Consequently, it became imparable to strengthen and extend the powers of the central Bank of Nigeria to cover these new institutions in order to enhance effectiveness of monetary policy and the regulation and supervision of banks and non-banks financial institutions.

Perhaps, it is necessary to point out the deregulation, which does not mean the absence of regulations.  Banking industry is generally considered to be more regulated than any other sector of the economy.  This is largely due to the crucial intermediation played by the operations in the industry.  The various deregulation measures brought about benefits, opportunities and problems.  The industry is now more competitive and this has to a large extent increased concern about abuses and violation within the industry.

It is in the light of the foregoing that the need for prudential guidelines and the recent review of the banking decree should be seen.

The prudential guidelines was issued by the banking supervision department (BSD) of the Central Bank of Nigeria (CBN) on 7th November 1990 through circular letter No BSD/90/28/vol.1/11 to all licensed banks and their auditors.  It is aimed at ensuring a stable, safe and sound banking system.  It is meant to serve as a guide to bank as follows.

 

  1. Ensure a more prudent approach in their credit portfolio classification, provisioning for non-performing facilities, credit portfolio disclosure and interest accrued on non-performing assets.
  2. Ensure uniformity of their approach in (a) above
  3. Ensure the reliability of published accounting information and operating results.

Until recently, users of financial statement of licensed banks have had cause to express concern  over the quality of such statements in view of the varied and in most cases inconsistent practices adopted by banks.  Specifically a number of persons felt concerned that banks earnings were being overstated as interest was being taken on non performing assets.  Also comparisons of banks performances became difficult.

The prudential guidelines were therefore issued to protect the interest of depositors thereby promoting public confidence in the banking system.

On the other hand, the increasing trend of provisions for non- performing credits in most commercial banks is a major source of concern not only to management but also to the shareholders who are becoming more aware of the dangers posed by these non- performing credits facilities.  These destroy part of the earnings assets of the bank such as loan and advances, which are classified as the main sources of earnings, and also determines the liquidity and solvency of banks.  In other words, non-performing credits generate two major problems i.e, non-profitability and liquidity problems.  A commercial bank like any other business enterprise has to earn sufficient income to meet its operating costs and to have adequate returns on its investment.

Having regard to these problems a prudent  banker should be cautions to lend and manage loan and advances effectively and efficiently with a view to minimise the problems caused by classified credits.

In this study we shall survey the possibility of reducing the occurrence of non-performing credits through improved standard of lending and effective controls.  For the purpose of the commercial banks being mostly affected, we shall appraise the lending procedure and credit management of union bank of Nigeria Plc and assess the effectiveness or otherwise of the existing credit management policy of the bank.  We shall suggest on how to improve any inadequacy highlighted by out findings.  C.B.N guideline (1990).

 

  • STATEMENT OF THE PROBLEM

Since the introduction of the prudential guidelines in banking industry, the volume and value of loans advances classified into non-performing account has continued to increase.  The increase has remained even at faster rate than the increase in bank lending.

Obviously, this has adverse affected on banks since it affects their cash flow and impairs profitability

LIQUIDITY PROBLEM IN COMMERCIAL BANK

LIQUIDITY PROBLEM IN COMMERCIAL BANK

COMPLETE PROJECT  MATERIAL COST 5000 NAIRA OR $10 , 

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANKER SECURITY GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 2 HOURS

How to transfer from your bank account to All  Nigeriabanks

1. Access Bank:
—-*901#

2. EcoBank:
—-*326#

3. Fidelity Bank:
—-*770#

4. FCMB:
—-*389*214#

5. First Bank
—-*894#

6. GTB:
—-*737#

7. Heritage Bank:
—-*322*030#

8. Keystone Bank:
—-*322*082#

9. Sky Bank:
—-*389*076*1#

10. Stanbic IBTC:
—-*909#

11. Sterling Bank:
—-*822#

12. UBA:
—-*389*033*1#

13. Unity Bank:
—-*322*215#

14. Zenith Bank:
—-*966#

15. Diamond Bank
—-*710*555#

To know your BVN, dial
—-*565*0#.

E.g for First bank…   *894 *Amount *Acct. No. #

Please dail d code from d number u used to register d account from the bank

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

Click here to download our android mobile app to your phone  for more materials and others

 

CHAPTER ONE

  • Introduction 1
  • Definitions of terms 5
  • Significance of the study 3
  • Objectives of the study 4
  • Scope and limitations of the study 5

CHAPTER TWO

  • What is liquidity 8
  • Liquidity risks 9
  • Liquidity versus profitability in commercial banking11
  • Significance of liquidity ratio 12
  • Rational for liquidity ratio requirement 14
  • Factors affecting liquidity in commercial bank federal government steps towards solving liquidity problems in commercial banking.                                   16

CHAPTER THREE

  • Summary of findings 24
  • Conclusion 25
  • Recommendation 26

Bibliography                                                   30

 

 

 

 

 

 

 


CHAPTER ONE

1.1   INTRODUCTION

Liquidity of banks means “The ease with which banks assets could be converted into cash”. The liquid assets include cash in the banks vault with the central banks and to their government securities that have not been used as these assets is cash.

There are many reasons why a bank should have 0reasonable liquid assets in it assets portfolio, these include to be able to meet prompt demands for deposits withdrawals, that is, the banks must maintain confidence and also be able to utilize profitable opportunities that may come out in future.

However, it should be noted that bank like most other business are profit oriented, operating to make profit for their shareholders. These profits could be realized only if there is enough deposits. The deposits will not come unless the depositors could be assured of the safety of their deposits to be assured. There has to be enough liquidity in the banks.

It is a known fact that action designed to make profit brings about illiquidity in the bank and vice versa.

Therefore, equilibrium has to be sought between the two. These two extreme cases have been the constant concern of bank management.

Liquidity management involves provision for deposits withdrawals, short-term cash requirement and cyclical and circular cash requirements. It also involves provisions to meet with legal requirements.

In Nigeria, the activities of the commercial banks are regulated by the banking act of 1970as amended under the control of central bank of Nigeria. The essence of these regulations was to maintain trust and confidence in banking systems, as well as to achieve a specific economic objective. Thus, in the period of mounting excess liquidity, as was the case in the 1970s, banks were equal to a certain percentage of their deposits in liquid for this is known as legal reserve requirement. The components of legal reserve requirements are: cash stabilizations securities issued by the central banks. The liquidity ratio requirement and special deposits.

The rational for the use of these instruments was to map out he excess liquidity in the economy and also to stop the inflationary trend in the economy. The excess liquidity I n the banking sector give rise to inefficiencies in banks operation.

Bank staff was no longer polite to their customers. They become arrogant since they had little outlets to invest money; banks have devised new method of attracting deposits from their customers thus, the recent innovations in the banking sector.

1.2   SIGNIFICANCE OF THE STUDY

This research will also help the monetary authorities in no small way towards the formulation and the implementation of their monetary and fiscal policy. Merchant banks in Nigeria and indeed other related countr

 

 

THE IMPORTANCE OF ACCOUNTING ON ORGANIZATION’S EFFECTIVENESS

THE IMPORTANCE OF ACCOUNTING ON ORGANIZATION’S EFFECTIVENESS

COMPLETE PROJECT  MATERIAL COST 5000 NAIRA OR $10 , 

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANKER SECURITY GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 2 HOURS

How to transfer from your bank account to All  Nigeriabanks

1. Access Bank:
—-*901#

2. EcoBank:
—-*326#

3. Fidelity Bank:
—-*770#

4. FCMB:
—-*389*214#

5. First Bank
—-*894#

6. GTB:
—-*737#

7. Heritage Bank:
—-*322*030#

8. Keystone Bank:
—-*322*082#

9. Sky Bank:
—-*389*076*1#

10. Stanbic IBTC:
—-*909#

11. Sterling Bank:
—-*822#

12. UBA:
—-*389*033*1#

13. Unity Bank:
—-*322*215#

14. Zenith Bank:
—-*966#

15. Diamond Bank
—-*710*555#

To know your BVN, dial
—-*565*0#.

E.g for First bank…   *894 *Amount *Acct. No. #

Please dail d code from d number u used to register d account from the bank

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

Click here to download our android mobile app to your phone  for more materials and others

 

ABSTRACT

The research work attempts to determine the nature and purpose of depreciation and capital with respect to long use assets of enterprises and organizations and determining ways of optimizing these purposes for the benefit of these enterprises and organization.

The research study will be of benefit to enterprises and organization that have standing depreciation policies and other enterprises that do not have any depreciation policy apparently because they do not have the where withal or have not grasp the purposes and role of depreciation with respect to long use asset and profit recognition.

A write up has been done in chapter 2 to illustrate the calculation and other accounting treatment of selected depreciation methods and capital allowances for the benefit of enterprises and or persons who may not have had a proper understanding of them.

The research study was carried out in Enugu and its environ and may move appropriately reflect the trend in Nigeria.  The problems identified and recommendations made may not have been one hundred percent exhaustive.

TABLE OF CONTENT

CHAPTER ONE

  • BACKGROUND OF STUDY 1

1.1   STATEMENT OF STUDY                                       3

  • OBJECTIVE OF STUDY 4
  • SCOPE OF STUDY 5
  • LIMITATION OF STUDY 6
  • DEFINITION OF TERMS 6

CHAPTER TWO

  • NATURE OF GOVERNMENT ACCOUNTING 9
    • PROCEDURE FOR GOVERNMENT

ACCOUNTING                                            12

  • FINANCIAL CONTROL 15
  • CONTROL TECHNIQUE 17
  • TREASURY CONTROL 18
  • REVENUE CONTROL 19
  • EXPENDITURE CONTROL 20
  • DEPARTMENT CONTROL 21
  • SUMMARY OF RELATED REVIEW LITERATURE22

CHAPTER THREE

  • SUMMARY 23

3.1     FINDINGS                                                              23

  • RECOMMENDATION 25
  • REFERENCE 26


CHAPTER ONE

INTRODUCTION

1.0     BACKGROUND OF THE STUDY

Universally it is a well-known fact that the management and control of public fund determine the success of all governmental activities and it is also at the heart of government administration hence, the need for an acceptable accounting system that will comprehensively offer solution to the accounting problem of the government and society.

The management and control of public fund are governed by the finance (Control and management) act of 1988.  This was as a result of the constitutional amendment of 1957, which inserted sub section 154A to into section 154 which deals with the operation of the consolidated revenue fund.  The principles of this act forms the base of finance act which had a slight change in the 1996 and 1989 constitution furthermore, government accounting is regulated by section 129. 148 of the constitution, laws enacted by government in power, the finance (control and management) act of 1958 and by decrees and acts which were promulgated.

The Federal Ministry of Finance performs the duty of management and control of public funds which is directly the peculiar responsibility of the treasury now referred to as the office of the Accountant General the treasury’s function and duties are streamlined to as set of guide where expenditure and receipts for the year hence, no receipt or expenditure are transferred to the next accounting period.

The rules and regulation governing he accounting practices (Management and Control of Public Funds) are contained in the financial regulation treasury, accounting manual and treasury (FR 519 the provision states that “Before making any payment a sub-accounting office will satisfy himself so far as he is in a position to do so that:-

  • The expenditure has been authorized by warrant and the voucher correctly classified in accordance with the estimates.
  • The information furnished on the voucher is correct in all particulars, the certificates on the voucher signed by the proper officer.
  • All proper deductions from salaries or pension account of contribution repayment of advance or other liabilities have been duly made.

These basic functions are services rendered by the treasury.

 

  • STATEMENT OF THE PROBLEM

The treasury as a customers or public fund is responsible for

Providing a retailed credible of all public and that Federal Ministry Department being part of the treasury is also vested with the same responsibility.

However, the treasury is faced with numerous problems that tend to hinder the effectiveness of this accounting system.

The following problem are therefore identified with a view to funding this solution so that credible accounting system will rescuer.

  • Inadequate staffing
  • Inadequate method of revenue collection and control

Delay

AN ASSESSMENT OF CUSTOMER SERVICE IN FINANCIAL INSTITUTION.

AN ASSESSMENT OF CUSTOMER SERVICE IN FINANCIAL INSTITUTION.

(A CASE STUDY UNION BANK OF NIGERIA PLC ENUGU).

Click here to download our android mobile app to your phone  for more materials and others

COMPLETE PROJECT  MATERIAL COST 5000 NAIRA OR $10 , 

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANKER SECURITY GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 2 HOURS

How to transfer from your bank account to All  Nigeriabanks

1. Access Bank:
—-*901#

2. EcoBank:
—-*326#

3. Fidelity Bank:
—-*770#

4. FCMB:
—-*389*214#

5. First Bank
—-*894#

6. GTB:
—-*737#

7. Heritage Bank:
—-*322*030#

8. Keystone Bank:
—-*322*082#

9. Sky Bank:
—-*389*076*1#

10. Stanbic IBTC:
—-*909#

11. Sterling Bank:
—-*822#

12. UBA:
—-*389*033*1#

13. Unity Bank:
—-*322*215#

14. Zenith Bank:
—-*966#

15. Diamond Bank
—-*710*555#

To know your BVN, dial
—-*565*0#.

E.g for First bank…   *894 *Amount *Acct. No. #

Please dail d code from d number u used to register d account from the bank

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

 

CHAPTER ONE:

Introduction

  • Background of study
  • Statement of the study
  • Purpose of the study
  • Signification of the study
  • Research question
  • Research hypothesis
  • Scope of the study
  • Definition of terms.

 

CHAPTER TWO

  • Review of Related literature
    • Customer service in union bank of Nigeria plc garden Venue Enugu
    • The role of customer service department in union bank
    • Some service facilities provided by the bank.
    • Customer expectation as factors which affect their patronage of a bank.
    • Customers service benefits of Good customers service.
    • Causes and effect of poor customer service and suggested solution
    • Customer service in UBN garden avenue
    • Service strategies and polices
    • Attitude efficiency and motivation
  • Summary of the related literature

 

 

CHAPTER THREE

3.0    Research methodology

  • Design of the study
  • Area of the study
  • Population
  • Sample and sampling techniques
  • Instrument used
  • Validity and reliability of the instrument
  • Method of data collation
  • Method of data analysis

 

CHAPTER FOUR

  • Data presentation and analysis
    • Presentation of data
    • Data analysis
    • Test hypothesis

 

 

CHAPTER FIVE

  • Finding conclusion and recombination
    • Summary of finding
    • Conclusion
    • Recommendation

Bibliography

Reference

Questionnaire

 

 

 

 

 

 

 

 

 

 

ABSTRACT

 

Service is the central bank motto in the distribution of its various production packages and marketing strategy implementation.

Customer are satisfied when they get the service they want at the right time, right place , right price and  in the  right manner. The issue of efficient service in banking industry has being given serious attention nojt only byj them management because of the competitive nature of banking inidustry in Nigeria. This fact and also the view that human needs Are insatiable underscore the need. For a study to improve the services rendered to customers.

Bearing the stated problem in mind this research work has been designed to explore ways at correcting the problems and at improving on the services. This research work is designed to;

  • Find out the characteristics of bank staff and their customers with particular reference to the union bank of Nigeria Plc
  • Determine the adequacy of the resources both human and materials for effective operations
  • To find out if the aims and objectives of the banks are being achieved.
  • To find the degree of staff customer relationship.
  • To determine the extent of customers complaints’ about non- satisfactory series.
  • Causes and effect of poor customers service and suggested solution.

The view is the commercial banks should provide prompt,. Friendly, courteous,, orderly efficient and satisfying service to her customer. Meanwhile, this research work is limited because of time constraint, finance involved and some times non-response from people intervened.

CHAPTER ONE

 

  • INTRODUCTION

BACKGROUND OF THE STUDY

The origin of banking in Nigeria date back to the days of goldsmith in Venice and up till today personal services is still the main of banks output for her customers.

Services is the central banks motto in the distribution of its various production packages and marketing strategy implementation. It is also the bulwark of the industry in the fact of stringent government guideline and harsh monetary or fiscal policies. This is the view by Oguntade Adekunle M, In business times issue at February, 2 by aggressive marketing advertisement with the current  central banks director on deregulation of interest rate banks  must work extremely hard to be able to survive.

Moreover in Nigeria  the economy has been largely exhibitive of classic sellers market in all sectors. Until the recent past the country is under banked and bank customers are require to accept consume of service without question as in very sellers market. No wonder irojiegu achiever   in his article of pricing of commercial bank service in business time issue of July II pointed out that so many  factor militate against rendering efficient banking services in Nigeria such as under bank in Nigeria

Presently banking  in Nigeria has become more competitive. Rage Ani stated in business times issue of that as an effort to improve and provide innovative service bank especially commercial bank must step in line with the present trend in the bank market, the customers who are the ultimate target of the bank should be satisfied.

Through delivery of service that satisfy the need of the customers,  the banks make their profits. This fact d also the viewed  that human needs are insatiable under score the need for a study to improve the services rendered to customers. The issue of efficient service in banking industry has been given services in banking industry has been given serious attention not only by the management.

The view is that commercial banks should provide prompt, friendly, courteous, orderly efficient and satisfying service to her customer in view of the firing, the relationship between bank and its customer is contractual. The because banking is about trust. The customer entrust their hard earned money with the banks for safe keeping here there is a debtor agency and the customer is the creditor while the customer become the debtor. Such a situation arises in case of advances or credit facilities to customers. Yet many bank are known for their Shaw- ness. In transacting business.

Long quaver with customers waiting for hours to cash that cheques of deposit their money are common. To open as account. Is characterized by some today some tomorrow and next week syndrome.

This is buttered in one of the national daily newspaper last few years in the heat of WAEC registration. An employee who was asking for two day casual leave to enable him purchase bank draft. Another a bank customer carried a mat to the bank so as to  sleep while waiting for his turn in the crowded banking hall to cash  to cash his cheque. Yet another a bank customer was being turned around by section of foreign exchange for him to exchange foreign currency. According to cyadzama M.W in his chairman statement   in the allied bank annual report that customer are treated with lack of seriousness by staff”.

They believe it is right to deliberately delay customer as a result of their nonchalant attitude to work. It is always a daily occurrence to hear abuses flowing from customer to bank staff ever the protracted delay in completing bank transaction no wonder the chief of general staff vice Admeral Augustine Aikhomu during his regime stressed the part while addressing delegate during the 16th Anniversary of the Nigeria institute of bankers he said that her one observe brought balance sheet which are not  as a result of quality service emphasis mine or growth stimulation but a resource to drastic shift inasset portfolio characterized by more total avoidance of risk altogether.” That is why there is a need for re- orientation in attitude of bank staff towards their customers. Lest in the decade banking and the nations economic activities will certainly become more complex and sophisticated.

In union bank plc garden Avenue Enugu  on which the case study is focused the story is not different. A brief mention of the origin of union bank Plc garden Avenue Enugu will de. It is the largest branch of union bank of Nigeria plc south  of the Nigeria. The manager banks with some areas mangers of union bank of Nigeria Plc.

They also serve a good number or appreciable of two parties (staff and customer) are not satisfied with each other hence the study.

 

 

  • STATEMENT OF PROBLEM

In the service ministry effectiveness of management  of often judged by the quality of service and rendered. This is in turn determined by the time spend to obtain the service and the circumstances in which it is received. Customers are satisfied when they get the service  and the circumstance in which it is received. Customer are satisfied when they get the services they want at the right time right place right prices and in the right manner.

As customers and users of bank directly or indirectly are

 

THE PROBLEMS OF FINANCING INTERNATIONAL TRADE IN NIGERIA

THE PROBLEMS OF FINANCING INTERNATIONAL TRADE IN NIGERIA

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ABSTRACT

This research work tries to give an insight into the issue of the problems of financing international trade in Nigeria from the period (1990 – 1995). This study is aimed at analyzing Nigeria’s foreign transactions during and after (SAP) periods.

 

The work is organized into five chapters for easy comprehension and deduction, statement of the problem, objectives of the study, Research Questions, Research Hypothesis, significance of the study and definition of terms.

 

Chapter two involves a review of some related literature, role, risk factor in international cash flow in trade, major problem, restriction and cash flow problems. This chapter also treats, some underlying issues towards the cash flow problem in Nigeria, spanning through structural Adjustment Programme (SAP) and the present data that is the positive impact of SAP on the economy.

 

Chapter three, this chapter is the core of the study which discusses about the research methodology. The primary and the secondary data and sources, methods of investigation used, sample size, questionnaire distribution, technique of data analysis and the formular (chi – square).

 

Chapter four, discusses the presentation analysis and interpretation of data and the test of hypothesis.

 

Chapter five covers the findings, recommendations and conclusion.

 

This work is however not, exhaustive, efforts have however been made to include relevant issues to note.

TABLE OF CONTENT

CHAPTER ONE

  • Introduction
    • Background of the study
    • Statement of the problem
    • Objective of the study
    • Research questions
    • Research hypothesis
    • Significance of the study
    • Delimitation, scope and limitation of study
    • Definition of Terms

 

CHAPTER TWO

  • Review of related literature
    • An overview
    • International cash flow in trade.
    • Role of international cash flow in trade.
      • Risk factor in international cash flow.
      • Trade Restriction and Govt policies
      • Effects of Restriction on trade
    • Major problems of financing international trade.
    • Cash flow problems in trade
      • The policy Trust of SAP
      • The positive impacts of SAP on the economy.
    • Objectives of SAP

 

 

CHAPTER THREE

  • Research Design and methodology
    • Primary Data and sources.
    • Primary data

Source of data

Secondary data and source

Secondary data

Source of secondary data

Method of investigation used

Area of the study

The universe.

The target population

Sample size used

Sample fraction

Questionnaire distributed

Technique of data

The formular (chi –square)

 

CHAPTER FOUR

Presentation and Analysis of data

Test of hypothesis

First Null Hypothesis testing

Second Null hypothesis testing

Third Null Hypothesis testing

Fourth Null hypothesis testing

 

Chapter five

Research, findings, Recommendation and conclusion

Findings

Recommendation

Conclusion

References

Bibliography.

 

CHAPTER ONE

1.1     INTRODUCTION

BACKGROUND OF THE STUDY

The Nigerian economy has since the early 1990’s been faced with adverse financial constrains especially in its international trade. This can be traced to the responsible fiscal policies enacted during the oil boom period. The sought increase in the volume and value of oil exports since the early 1990’s especially in 1990/91, placed the oil sector as the mainstay of the Nigerian economy, not only in terms of foreign exchange earnings but also as the source of government revenue and domestic liquidity.

 

The huge revenue from oil stimulated a phenomenal increase in government expenditure and increased the public sector participation in the whole economy, such excessive government spending spilled into the rest of the economic sector and generated an unsustainable growth in economic activities. In particular, the pattern of investment shifted mainly to construction and services sectors to the detriment of productive sector that is industrial and agricultural sector which had hitherto been the sole earner and should provide the basis of economic growth. The slump in oil prices created a weakening of the international oil market from the early to mid “90”s. This phenomenon, exacerbated the problem already existing from the imbalance experienced in the preceding decade. Following the glut in the market, oil price dropped from $40 to $35.5 per barrel and continued to slide thereafter till it reached to roughly $12 per barrel. Consequently, oil export revenue which had accounted for about 95% of Nigeria’s exchange earning dropped sharply.

 

Moreover, the glut also forced production down by 0.4 million barrels per day as at the middle of 1991, and dropped further to 0.6 million barrels per day, during the first quarter of 1992. the oil glut and the attendant low unit prices of oil signaled the beginning of economic recession for Nigeria.

 

As a result of there economic recession, the country’s ability to meet its trade obligations became seriously compromised. It became necessary for trade partners to request new terms of trade and re – negotiation of existing loan and credit, subsequently, the country external payment position was adversely affected. A good example of this was manifested in the extort value which declined from the peak of N14.2 billion in 1990 to N8.6billion in 1992 but the total import expenditure rose from N9.1 billion in 1990 and 12.6 billion in 1992. With a deficit of appropriate approximately N4.0 billion. The ripples of the oil glut was also felt on the domestic front as was observed on the sharp decline in both state and federal government’s allocations in real monetary terms.

 

Secondly, the declining oil earning for the government to resort to alternative means of finance for its numerous projects.

 

In most cases, both private and public banks at home and abroad were approached to provide such needed funds in the form of loans and advances. Consequently, Nigerian’s external debt rose to nearly N15 billion in 1993.

 

Thirdly, in the light of mounting foreign debt and with the reluctance of the foreign trade partners to provide for the much needed finance, the government was forced into counter trade arrangements as a means of making payment on goods purchased, several attempt were made to stem the  declining economic fortunes of the country. First, it was the General Ibrahim Babangida’s SAP measure that was signed to restrict imports to a manageable level. This witnessed the advent of the import license, which rather than curtailing the foreign expenditure, increased it. A more constructive approach was adopted in 1991 by the Barbangida’s administration under the structural adjustment programme (SAP) and re – aligning aggregate domestic expenditure and production pattern in order to minimize dependence on imports. The objectives of the programme are thus:-

  • To restructure and diversify the production base of the economy in order to reduce dependence on the oil sector and import of finished goods.
  • To achieve a viable fiscal balance of payment over the medium term.
  • To lay the basis for a sustainable non – inflationary growth over the medium and long – term by insisting on a workable balance budget. However, sustaintial improvement were recorded with these adjustments. Instance, Nigeria’s balance of payment showed an overall surplus of N1,946.3 million in 1993 compared with the surplus of n561 million in 1994. This continued to decline even to a deficit. Despite the measure introduced by (SAP), aggregate inflow of foreign exchange continued to decline by 7.1 percentages from $12,353.9 million in 1992 to $3,567.1 million in 1993. Total foreign exchange outflow also declined by about 20.8 percent. Moreso, as foreign exchange cash flow problem intensified, Nigeria importers found it increasing difficult to secure confirmed lines of credit overseas. Although the foregoing countries portray (SAP) in a negative light, economic experts who made it their duty to monitor the economic performance of the country, held the view that some sanity had been brought back into the economic system of the country. The problem of the world’s economic recession has affected considerable the issue of international cash flow. It become more difficult for the less developed countries who were non – cultural and have little or nothing to export to gain foreign exchange. It was even worse then the economy strictly import – oriented. In such cases, the little reserve would be very much insufficient and inadvertently lead to economic manipulation by the creditors Nigeria happens to fall within this group and it was in respect of the above problems that the government had introduced a lot of measures ranging from trade restriction to outright ban of most commodities. Most foreign based institutions had over the years refused to honour most of Nigeria’s letter of credit. LDC’s suffers from this problem. This project is going to analyse issue further. The scope, however covers the years between 1990 and 1995. the focus is on the cash flow issue and the problem of financing international trade within this period.

 

1.2     STATEMENT OF THE PROBLEM

As we have seen, the transfer of capital from one cou