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ELECTRONIC BANKING AND THE CHALLENGES OF THE NIGERIAN BUSINESS ENVIRONMENT

ELECTRONIC BANKING AND THE CHALLENGES OF THE NIGERIAN BUSINESS ENVIRONMENT (A CASE STUDY OF FIRST BANK OF NIGERIA PLC.)

Click here to download our android mobile app to your phone  for more materials and others

COMPLETE PROJECT  MATERIAL COST 2500 NAIRA OR $10 , WITH THE SOFTWARE 30,000 NAIRA

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

Note:  We accept bank transfer, ATM cash transfer , Online payment using your ATM , Western union bank transfer.  We will respond to you anytime of the day. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 24 HOURS

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

BACKGROUND OF THE STUDY
Although a lot of research works has been done on the prospects and challenges of Information Technology in the banking industry, theses research works are broad based and only few are actually carried on Electronic Banking (E-banking). Modern banks now realise that only those that overhaul their payment service delivery and operations are likely to survive and prosper in the 21st century (Opara et al, 2010). This is due to pressure of globalisation, consolidation, privatisation, deregulation and rapidly changing technology (Connel and Saleh 2004). In order to properly place themselves in favourable positions for competitions and be one of those corporations to be reckoned with in the new century, banks are making use of Internet to execute mobile banking, this developed from bringing PCs together to form local and Wide Area Networks through client/server technology.

Many banks have installed modern computer inter-connectivity backbone that would enable them achieve communications of data and multimedia over Internets, Intranets and Extranets. They also realise that they have to achieve not only management/staff wide computer literacy but what could be called information literacy i.e. knowing how to locate, analyse, store and use information. All staff and managers in a modern bank need to be able to search and gather data from several types of sources, analyse them, select relevant ones and organise them in such a manner to allow them make decisions based on the organised data.

Banks of the future realises that the banking of tomorrow requires more of electronic manipulations and shuffling of bits-based money and other banking transactions, instead of paper. In other words, paper based transactions are now being replaced by electronic-based transactions e.g. the Internet. Whether a bank would be successful or not depend on the extent to which it is investing in IT and using it in an innovative manner. This area has been tip to be a major competitive ground for banks that are operating in the post-consolidation era.

What are the major issues needed to be mastered by Nigeria banks in order to compete with the rest of the world? What are the major developments and challenges in the Nigerian operating environment that are affecting the growth of electronic banking in the industry? These are some of the questions that would be addressed in the course of this study.

STATEMENT OF THE PROBLEM
Electronic banking is a driving force that is changing the landscape of the banking industry fundamentally, in particular, towards a more competitive industry. Electronic banking has blurred the boundaries between different financial institutions, enabled new financial products and services, and made existing financial services available in different packages (Agbada, 2008). But the influences of electronic banking go far beyond this.

The developments in electronic banking, together with other financial innovations, are constantly bringing new challenges to finance theory and changing people’s understanding of the financial system.

It is not surprising that in the application of electronic banking in Nigeria, the financial institutions have to face its problems. Communications over the Internet are insecure and often congested. The financial institutions would also have to contend with other Internet challenges including security, quality of service and some aberrations in electronic finance (Guardian Newspaper 2001).

Besides, the existing business environment also poses some challenges to the smooth operations of electronic banking in Nigeria. Some of these operational challenges include epileptic power supply, dominance of cash transaction in the economy, low level of awareness among Nigerians etc (Agbada, 2008). The thrust of this research work shall be to examine the trend of electronic banking in Nigeria and a critically examination of the challenges noted above.

COMPUTERIZATION OF CUSTOMER SERVICES IN NIGERIAN BANKS.

COMPUTERIZATION OF CUSTOMER SERVICES IN NIGERIAN BANKS.

Click here to download our android mobile app to your phone  for more materials and others

COMPLETE PROJECT  MATERIAL COST 2500 NAIRA OR $10 , WITH THE SOFTWARE 30,000 NAIRA

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

Note:  We accept bank transfer, ATM cash transfer , Online payment using your ATM , Western union bank transfer.  We will respond to you anytime of the day. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 24 HOURS

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

ABSTRACT

(COMPUTERIZATION OF CUSTOMER SERVICES IN NIEGRIAN BANKS).

This write  up is an attempt to throw more light on the computerization of customers services in Nigeria banks  have been poor this  is because customers claim  that the bank services is slow and their   time is mostly wasted. But on the side of the bank. They have to ensure that the transaction are properly recorded with the sole purpose  of having  a satisfactory record to dis-aviod misappropriation and frond be some  disgruntled elements.

 

This is the basis function  of any bank but unfortunately this function seems to cause most of the banks inability to meet customers demand with the computer being the fastest mode of data processing, Nigerian bank has how employed the use of computation customer services, which has proven to improve their performance. In view of this research project to analyze the use of computer in customers services in Nigerian banks with the main purpose of identifying problems, advantages, disadvantages and also suggesting variable ways of enhancing good or better customers services in Nigerian Banks talking about the  United Bank for Africa as a case study.

 

CHAPTER ONE

1.1     General Background of the study        “        “        “        “        1

1.2     problem statement            “        “        “        “        “        “        3

1.3     Aims and Objectives of the study        “        “        “        “        3

1.4     Significance of the study “        “        “        “        “        “        5

1.5     Hypothesis of the  study “         “        “        “        “        “        6

1.6     Scope of the study           “        “        “        “        “        “        7

1.7     Summary     “        “        “        “        “        “        “        “        7

 

CHAPTER TWO

LITERATURE REVIEW

2.1     Introduction           “        “        “        “        “        “        “        8

2.2     History of computers       “        “        “        “        “        “        11

2.3     classification of computers         “        “        “        “        “        13

2.4     classification of type        “        “        “        “        “        “        13

2.5     classification by purpose            “        “        “        “        “        14

2.6     classifications by the age of technology         “        “        “        14

2.7     Advantages of computer in banks        “        “        “        “        16

2.8     operation of United bank for Africa Plc         “        “        “        18

2.9     Control in EDP system    ‘         ‘         “        “        “        “        20

2.10   Summary     “        “        “        “        “        “        “        “        22

 

CHAPTER THREE

3.0     Research Methodology    “        “        “        “        “        “        24

  1. Introduction “        “        “        “        “        “        “        “        24
  2. Description of population          “        “        “        “        “        25
  3. sample  of the  study “     “        “        “        “        “        “        26
  4. instrument used “   “        “        “        “        “        “        “        28
  5. Data gathering procedures         “        “        “        “        “        29
  6. Data analytical procedures         “        “        “        “        “        30

 

CHAPTER FOUR

4.1     Introduction “        “        “        “        “        “        “        “        31

4.2     Presentation of personal interview data          “        “        “        32

4.3     entries posting       “        “        “        “        “        “        “        37

4.4     Summary     “        “        “        “        “        “        “        “        41

 

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

  1. Summary     “        “        “        “        “        “        “        “        42
  2. Conclusion “          “        “        “        “        “        “        “        45
  3. Recommendation   “        “        “        “        “        “        “        46

Bibliography          “        “        “        “        “        “        “        48

Appendix     ‘         “        “        “        “        “        “        “        49

 

CHAPTER ONE

INTRODUCTION

1.1    GENERAL BACKGROUND OF THE STUDY

The United bank for African plc has it’s antecedents rooted in that of its processor. British and French bank limited. The British and French bank Limited itself, metamorphosed from Banque National Pource commerce et al industries of paris (establish in 1952) Massrs E.G. Humgerbulher and C.H. Baker arrived in Nigeria in the early 1949 from BNCL, Paris.

But men made the British and French bank, Mr. Hungenblulen left shortly after the bank was established while Mr. Baker stayed back for few years as aim officer. Another big influences are the establishment of the bank was Mr. Herte Wroche. He was the head of the international division at BNCI and contributed immensely to the rapid growth of the new bank. In May, 1949, the British and French Bank began, operation in Nigeria, at 117, broad Lagos, which today house apart of the kin’s way stocks complete. The bank occupied a floor  of the building at the function of Danies and Broad street, the Bank official opened to business in  December  1949 with a  staff strength of about 12.

The bank when public under French man who was seconded from BNCI Paris in 1960 in accordance with the policy and intention of the French owns of the bank to sell of some of its shares to Nigerians. On February 23 196, the United Bank for Africa Plc was incorporated to takeover the asset and liabilities of the British and French bank. The official opening of the bank for business under the new name was on October 3rd 1961. Its registered office was at 129129 broad street, Lagos  with it  establishment UBA became  the first Bank among the international banks  operating  in Nigeria at the to be  registered under the Nigerian law.

Its paid up capital was over four million the following banking were.

  • British and French bank
  • Bank Nazi onaledell laurro of Italy
  • Moute  Dei Paschi desiena of Italy
  • Banks Trust of New  York, USA
  • Amsterdam Rottedam Bank of Holland

By  1961 the bank  had grown from the  its one office structure  to 10 Branches located in Lagos, Kano, Kaduna and Porthacourt from that time the bank starts to grow strength  to strength. Today UBA Plc has over  two hundred and fifty branches spread across the country with experience staff posted  to every  branch. It has a string capital base and rated as third strength. Bank in the country interms of capital base and asset

 

1.2    PROBLEM STATEMENT

Findings and research about this research project problem is critical and serious in banks because of the increase of employment of unqualified staff and poor service render to customers in banking industries over the years (1998-2002) appears to indicate unambiguously the  lack of computerization of customers services in the banking industry is the main  cause of those  defects

Low productivity among the commercial banks are also cause by lack of computerization of customer service of bank and are hardly solved without the use  of computers in the banking industries.

APPLICATION OF MARKETING CONCEPT IN COMMERCIAL BANKING AND IT EFFECTIVENESS IN CONSUMER SATISFACTION

APPLICATION OF MARKETING CONCEPT IN COMMERCIAL BANKING AND IT EFFECTIVENESS IN CONSUMER SATISFACTION

(A CASE STUDY OF GT BANK PLC)

Click here to download our android mobile app to your phone  for more materials and others

COMPLETE PROJECT  MATERIAL COST 2500 NAIRA OR $10 , WITH THE SOFTWARE 30,000 NAIRA

. A FRESH TOPIC NOT LISTED ON OUR WEBSITE COST 50,000 NAIRA ( UNDERGRADUATE) OR 100,000 FOR SECOND DEGREE STUDENTS. $500. PLUS  FREE SUPPORT UNTIL YOU FINISH YOUR PROJECT WORK. CONTACT US TODAY, WE MAKE A DIFFERENT. DESIGN AND WRITING IS OUR SKILLED.  DESIGN AND WRITING IS OUR SKILLED.

Note: our case study can be change to suit your desire location . we are here for your success.

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

Note:  We accept bank transfer, ATM cash transfer , Online payment using your ATM , Western union bank transfer.  We will respond to you anytime of the day. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>DELIVERY PERIOD FOR BANK PAYMENT IS  LESS THAN 24 HOURS

CALL OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 2 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

 

ABSTRACT

The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed Square Branch Kaduna. To highlight the result of the investigation of the subject matter. Background, statement of general problem, purpose, significance, research question and delimitation of the study. Chapter two is the literature review relevant material were used in order to acquire full information about marketing, the marketing concept. Nigeria financial system and banking. Author whose book were consulted in this research work were acknowledge, chapter three deals with the research methodology, primary data were gathered through the utilization of personal interview and detailed questionnaire. The total population size of Guaranty Trust Bank Management/staff in the branch is 40 out of which 15 were randomly selected and administered questionnaire. 20 respondent of the total customers population were also randomly selected. All the respondents responded to the questions asked which were later tabulated. The simple random sampling is the method employed by the researcher in determining the sample size, the statistical technique used in testing the hypothesis was simple percentage method justification of samples, sampling method employed etc. were all discussed extensively. The hypothesis tested is;

Ho:  Marketing concept has no effect on the customer’s satisfaction.

H1:   Marketing concept has effect on the customer’s satisfaction.

Chapter four deals with data presentation and analysis; all the data collected were analyzed in this chapter, result obtained from the data and proof of hypothesis was accepted often careful analysis of the alternate hypothesis, this chapter result obtained from the data and proof of hypothesis was accepted often careful analysis of the alternate hypothesis. It proved that marketing concept. Application has effect on consumer satisfaction. Finally chapter fiver contain the summary of the major finding of the research and recommendation were made based on conclusion. The recommendation include A well coordinated marketing planning programme must be adopted by Guaranty Trust Bank to ensure that all departments are giving total participation towards customer’s satisfaction. All effort should be directed towards reducing customer waiting time to the barest minimum which is highly important. These can assist management in marketing their products effectively while ensuring customer satisfaction.

 

 

 

CHAPTER ONE: INTRODUCTION

1.0    Introduction                                                                  1

1.1    Background of the study                                              3

1.2    Statement of the study                                                 5

1.3    Purpose of the study                                                    7

1.4    Significance of the study                                               9

1.5    Research questions                                                      11

1.6    Statement of Hypothesis                                               12

1.7    Delimitation of the study                                              12

1.8    Definition of terms                                                        13

 

CHAPTER TWO: LITERATURE REVIEW                       

2.0    Introduction                                                                  16

2.1    Historical Perspective of Research Area                       16

2.2    Review of current Literature                                         18

2.2.1 Marketing Concept                                                        22

2.2.2 Contrast Between sales and Marketing Concept 23

2.2.3 An Overview of Nigerian Financial System                   24

2.2.4 Classification of the Nigerian Financial System           25

2.2.5 The Role of Marketing in Nigerian Financial                 26

2.2.6 Marketing of Banking Service in Nigeria                      27

2.2.7 Application of marketing mix in the Banking Industry         28

2.2.8 Total Quality Management                                           41

2.2.9 Customer Satisfaction                                                  46

2.2.10 State of the Banking Industry                                   48

CHAPTER THREE: RESEARCH METHODOLOGY

3.0    Introduction                                                                  53

3.1    Area of study                                                                 54

3.2    Research design                                                            54

3.3    Population of the study                                                55

3.4    Sample and sampling technique                                   55

3.5    Instrument for data collection                                      56

3.6    Administration of the instrument                                58

3.7    Method of data analysis and presentation           58

CHAPTER FOUR

4.0    Introduction                                                                  59

4.1    Characteristics of respondents and classification        59

4.2    Data presentation and analysis                                    61

4.3    Answer to research question                                        75

CHAPTER FIVE

5.0    Introduction                                                                  78

5.1    Summary                                                                      78

5.2    Conclusion                                                                    80

5.3    Recommendations                                                        81

Bibliography                                                                  84                       Appendix/Questionnaire                                              86

 

 

CHAPTER ONE

1.0   INTRODUCTION

Marketing concept is a customer oriented philosophy which states that customer’s satisfaction is the economic and social justification of firm’s corporate existence. These philosophies hold that the company should be customer oriented. Strive for profitability. Sales volume and coordinate all its marketing activities. Marketing management however is the vehicle that business uses to capture the marketing concept.

 

Kurtz (1992. Pg 3) defines marketing management as a unifying approach marshalling and directing the total resources of a business firm towards the determination and satisfaction of a customer and consumer wants in a way planned to enhance the firm overall profit position.

 

Where the marketing concept is recognized, there is a total change in the basic philosophy of business. Instead of trying to sell what can be produced. Management produces what is really needed by the customer though profit criterion is there. The element of serving and keeping the customer satisfied are equally important to the company. By realizing that it is not merely selling a particular product but particular need of a customer is satisfied effectively. The essence of banking services marketing is to provide the desired satisfaction to customers and make the business of banking maintain a sound footing and sustainable growth in the short and long run.

The current industrial, commercial and technological metamorphosis with increased competitive pressure. Customer expectation and other unstable environmental faces are clear indications that a business either adopts marketing concepts philosophy or goes out of existence. The recent proliferations of banks in Nigeria denote a more intense competition in which only those capable of adopting dynamically would be able to maintain a sustained growth and profitability. The present economic changes in Nigeria no doubt, pose greater challenges to commercial banks. These trends of changes have made banks to realize that their customers can no longer just be treated in an off head manner. Banks therefore employs marketing experts who actually go out and solicit customers patronage and loyalty. Banks now realized the importance of maintaining close relationship with customers and getting the service closer to them as possible. Most banks set up marketing research department or as the case maybe in order to gather more facts about customer needs, attitude, motives and preference.

 

1.1   BACKGROUND OF THE STUDY      

This study tries to examine the contribution of marketing concept philosophy and the marketing mix elements in the effort of satisfying customer’s need effectively in commercial banking. The orientation of banking service started with production concept which believes that customer would buy the services offered to them by banks provided it is accessible and affordable. Thus banks thinks of offering useful services and open out more branches to make their service accessible.

Later the bank moves to product concept under the assumption that customers would buy such services that offers the best quality and value for the price that is being offered. Thus banks direct their efforts in improving the quality of their services.

However, at the later stage of their development, sales orientation comes into effect i.e. selling concept which believes that customers would not buy enough from them unless a positive extra effort is made to sale the product due to increase in competition and awareness. Today, the application of marketing concept makes banks to accept the fact of finding out the needs and wants of customers and to provide banking service package that will best satisfy such needs and wants profitably.

The marketing concept has been viewed as the correct philosophy in achieving a long – term commercial success. Thus making the task of persuading customers to buy the service that bank offered very easy. Therefore customer satisfaction becomes inevitable. The marketing concept is directed towards answering the question as to, who are our customers. To whom do we produce? What marketing techniques do we employ? Why are we selling this product? Who do we sell to? Also to find out what the customer want and where he wants to buy the product and how he want it delivered in order to create a cordial relationship between the organization and its customer so as to achieve maximum satisfaction.

 

1.2   STATEMENT OF GENERAL PROBLEM

The marketing concept doesn’t seem to receive complete recognition by the Nigeria commercial banks. The integrated marketing idea that business should be organized in such a way as to satisfy the customers by committing the whole system of the organizations activities towards a single objective has been a myth to the commercial banks rather than a reality. Consequently, customers are

“EFFECTS OF BANK FAILURE IN NIGERIA”

“EFFECTS OF BANK FAILURE IN NIGERIA”

ABSTRACT

The aim of the project is to provide information to the public on the “Effect of Bank failure in Nigeria” it is geared towards bringing to right some of the activities or services rendered by the banking industry, bank failure causes and the effects to it. The project is made up of five chapters.

The first chapter deals with the interaction, this takes about the background information about the evolution of banking system and bank failure.

The second chapter deals with review of related literature in this topic, highlighting different writing opinion concerning bank failure causes and bank depositors it also discusses the roles of banks in Nigeria economic development.

More so, the third chapter deals with the procedure and sources include background information, population and sample, construction of instrument, the statistical method used in the analysis of the various data etc.

The further chapter discusses the data analysis and interpretation. It also specified the responses of the respondents from the various research questions.

Finally, chapter five provides the summary of the whole study, recommendations, conclusions and also area of further research.

CHAPTER ONE

1.0     Introduction                                                                   1

1.1     Statement of Problem                                                    6

1.2     Purpose of Study                                                           7

1.3     Significance of the Study                                                         8

1.4     Statement of Hypotheses                                                        9

1.5     Scope of the Study                                                                  9

1.6     Limitations of the Study                                                          10

1.7     Definition of Terms                                                       11

CHAPTER TWO

2.0     Literature Review                                                                    13

2.1     Concept of Banking                                                       13

2.2     The Role of Banks in Nigerian Economic Development          14

2.3     Causes of Bank Failure                                                  16

2.4     Effects of Bank Failure                                                  23

2.5     Regulatory Efforts in Meeting the Challenge of Bank Failure26

2.6     Conclusion                                                                     29

 

CHAPTER THREE

3.0     Research Design and Methodology                                31

  • Sources of Data 33

 

CHAPTER FOUR

4.0     Data Presentation and Analysis                                              36

  • Test of Hypothesis 48

 

CHAPTER FIVE

5.0     Summary of Findings, Conclusion and Recommendation 51

  • Findings 51
  • Conclusion 52
  • Recommendations 54

Bibliography                                                                  58

Appendix: Questionnaire                                               61

CHAPTER ONE

1.0     INTRODUCTION

The banking sector plays a lot of vital role in the economy, example, they provide information assistance to individuals and also act as a medium by which cash flow into the individuals hands and the economy, this makes them the back bone of every economy, the banking sector is always watched by the government to ensure its efficiency and to avoid bank failure which might variably or invariably affect the economy, adversely.

Banks failure in Nigeria cannot be said to be strange, as it is to topical issue in Nigeria context, for example the first set of indigenous banks that collapsed in Nigeria can be attributed to existence of too many banks which jeopardized the central banks efficiently and other regulatory bodies in controlling these established banks. The central bank and regulatory bodies being the watch dog to the operations of these banks are ineffective, as the success of these banks would however depend to a greater extent, on the quality of management and the extent to which fraudulent acts are eliminated or controlled.

In recent past, there existed rivals compared with the structure of no competition associated with few exist banks. The governments have introduced a lot of measures to ensure sanity in the banking industries. It is against this background that this carried out to vividly identify the causes of bank failure in Nigeria.

The changes in banking sector has been attributed to resultant changes of the economy.

The origin of banking system revolves around the early London Gold Smith who accepts deposits from people for safe custody. It is on the bases of foresight and prudence of these Gold Smith that paved way for modern banking developed out of the need to serve the colonial masters of those days, there has been modern attempts in developing banking for example between 1914 and 1959 efforts were made to established self owned banks by individuals in order to break the monopoly in banking.

Among the cause of failure in banking was the foreign domination in its establishments, deposit base and credit availability, the bank serves tailored to the need of the expatriates in indigenous bank boom and failures resulting from under capitalization.

The incessant increase of bank failure have been observed, this lead to loss of customers fund and confidence on the banking sector, the activated to ensure safe custody of customers funds, this was why the banking ordinance of 1952 was promulgated, in the ordinance it was stipulated that banks should maintain a minimum of 20% of annual profits in the reserve funds until the balance of the account is equal to the paid up capital of 12,500 for indigenous banks and 100,000 for expatriate banks qualities then for licensing, but the ordinance did not make provisions for assisting banks in distress. Also the central bank as the under of last resort makes no contribution as in financial assistance to distressed banks, this has contributed to inherent collapse of the banking sector. The 1959 ordinance was enacted to supplement deficiencies in the 1952 ordinance, the major achievement of this ordinance was the establishment of central bank of Nigeria (C.B.N), as the apex bank also responsible for licensing banks. The establishment of central bank of Nigeria also mark the existence Nigeria money and capital markets, another important follow – up was the promulgating of treasury bills ordinance which form the basis for the issuance of treasury bills. Subsequently, the Lagos stock exchange was established in 1961.

Furthermore, between 1964 and 1986 an intensive regulation of the banking system was witnessed, with also a lot of improvements in the banking industry following the in digitization policy.

Also within this period twenty six banking institutions, though they were not strong enough to competes federal government and acquired part ownership despite their inadequacies, these banks still played a lot of vital role in economics developments of Nigeria, example, they nurtured indigenous businesses and pioneered the expansion of banking services into rural areas.

The 1970 to 1986 could be regarded as dynamic and yet, highly regulated era of banking. Apart from setting qualifications for opening heerises the authorities specified the range of products and serviced that banks offered their clients and the prices for such products and services. They specified geographical expansion of banks activities as well as the sectional allocation of credit and availability of foreign exchange resources. These regulations intended to encourage orderly development of sector, but contrary to this, it introduced some distortions into the sector, thus reduced its effectiveness.

The general profile of banking system has been transformed in various dimension, since the introduction of the structural adjustment programme in 1986. These has been the liberalization of entry condition into banking sector which resulted in upsurge in the number of company with banking licenses, for example, before 1986 the number of licensed banks were less than fifty (50) but at the end of 1992, it has risen to one hundred and twenty (120) banks. There was a tremendous growth in the number of specialized banks, like peoples bank, community bank, urban development Banks etc. The over all result of these development is overheating competitions which required banks to adopt highly sophisticated methods of management in order to stay afloat.

The complex nature created by the Apex regulatory bodies to raise the standard of banking in Nigeria to conform the international standard has made the banking environment a little difficult. Among the measures are, introduction of prudential guide lines, uniform accounting standard, promulgation of banks and other financial institution decree 24 and 25 of 1991, establishment of the Nigeria deposit insurance corporation (NDIC) Equity participation of banks in the business of their customers.

These measures have significant impacts, helping banks to cope with realities of present, exposing the fragility and ailment of others. It will be pertinent to note that the prevent nature of banks failure in Nigeria could be traced to the deregulation of the financial system that resulted into poor management, fraud, boardroom squabbles bad debts etc.

1.1     STATEMENT OF PROBLEM

The prevalent nature of bank failures in Nigeria is very alarming this was brought about by the staff competition due to development of deregulation exercise. The resulted in the upsurge in the number of banks which led in most cases to bad management team, incessant ware of frauds, poor liquidity management, boardroom crises and so on, just to mention a few of the causes. It is against these foregoing background that an explicit research is carried out to identify the causes and extent of banks failure in Nigeria regarded as dynamic and yet, highly regulated era of banking. Apart from setting qualifications for opening licenses the authorities specified the range of products and serviced that banks offered their clients and the prices for such products and services. They specified geographical expansion of banks activities as well as the sectional allocation of credit and availability of foreign exchange resources. These regulations intended to encourage orderly development of sector, but contrary to this, it introduced some distortions into the sector, thus reduced its effectiveness.

The general profile of banking system has been transformed in various dimension, since the introduction of the structural adjustment programme in 1986. These has been the liberalization of entry conclusion into banking sector which resulted in upsurge in the number of company with banking licenses, for example, before 1986 the number of licensed banks were less than fifty (50) but at the end of 1992, it has risen to one hundred and twenty (120) banks. There was a tremendous growth in the number of specialized banks.

1.2     THE PURPOSE OF STUDY

The purpose of the study is

  1. To diagnose the causes of failure in Nigeria
  2. To know the extent of relevant effectiveness of the effort of the regulatory body in preventing such causes of failure
  • To know the roles which banks play in the overall development of the economy with reference to Nigeria.
  1. To provide a blue print which would serve as a reference for bankers and customers.
  2. To know the effect of bank failure
  3. To recommend policy options necessary for the survival and revalizing these banks.

1.3     SIGNIFICANCE OF THE STUDY

In view of the wide range of banks failure and some consequently liquidated by the central bank, that is the regulatory body the research becomes necessary as an opener and also the causes of failure to ensure prudence and effective management.

The public is also enlightened on the inefficiency and mismanagement that characterized the banking sector with to altering solutions to ensure viability of these banks.

1.4     STATEMENT OF HYPOTHESIS

Hypothesis is a proposition put forward as a basis for reasoning a supposition formulated from proved data and presented as temporary explanation of occurance as in science, in order to establish a basis for future research. Osuala E.C. defined Hypothesis as “a conjectural statement of the relationship between two or more variables.

In order to determine the effects of bank failure in Nigeria the following hypothesis are formulated.

Ho:    Bank failure in Nigeria has created negative effects in economic development in Nigeria.

Hi:     Bank failure in Nigeria has created positive effects in economic development in Nigeria.

RESEARCH QUESTIONS

In light of instability in the banking industry this research addresser such questions as:

  1. What are the causes of banks failure in Nigeria?
  2. What are the efforts of the regulatory body to prevent such failure?
  3. Is there any effect of such failure in the economy?
  4. What are the role played by banks in the economy of Nigeria?
  5. How can banks restructure help to reduce further failure of banks?

These are the questions offered by the research.

1.5     SCOPE AND LIMITATION

This research is carried out in only three banks, African Confidential Bank (ACB), Progress Bank of Nigeria (PBN) and Co-operative and Commerce Bank (CCB). Though there a lot of Banks that failed outright but the study is restricted to only three due to unavailability of data and also the problem of getting in touch with bank officials, managers or director to know the reasons for such failures.

Therefore, the research relies mainly on the availability of information collected from text books, magazines, journals, newspaper and they shall be used as the basis for analysis.

 

 

 

1.6     DEFINITION OF TERMS

  1. a) BANK: A comprehensive term for a number of institution carrying out certain kinds of financial business. It is an establishment for keeping money and valuables safety.
  2. b) CAPITAL: Wealth used in production of further wealth

COLLATERAL SECURITY: Property or asset pledged as security as security for replayment of loan.

  1. c) DEPOSIT: Money in custody of bank. The amount paid by customer on first instalment.
  2. d) LIQUIDATION: Act of winding up a bank because of its insolvency.
  3. e) LIQUIDITY: State of raising cash easily by selling of Asset
  4. f) MONETIZATION: To give out cash. Cash obtained or being given out in an economy.
  5. g) NIGERIAN DEPOSIT INSURANCE CORPORATION (NDIC): Established by decree No 22 of 1998. It is a kind of government scheme introduced with the purpose of rehearing the government of direct financial support to banks and other deposit accepting institutions which may be facing solvency problem. It can also been seen as an attempt at engendering confidence in the financial system and hence reduce spill over from potentially frequent bank failure.
  6. H) CENTRAL BANK: Is an apex bank and carried out the monetary policies of the country.
  7. I) FRAUD: Criminal deception

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An Examination of Bank Employees' Job Satisfaction after a Merger and Acquisition

An Examination of Bank Employees’ Job Satisfaction after a Merger and
Acquisition

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ABSTRACT
Merger and acquisition (M&A) activity in the United States in the 21st century has
dramatically increased. Dissatisfaction within the nonfinancial and service
industries in the 1990s revealed damaging effects on M&As, but a lack of
research exists regarding job satisfaction among bank employees after an M&A.
This quantitative descriptive study involved examining several facets of job
satisfaction among bank employees involved in an M&A 1 to 2 years postmerger,
assessing whether satisfaction related to employees’ demographic identity, and
determining whether differences existed among the satisfaction facets. The
Abridged Job Descriptive Index (AJDI) and the Abridged Job in General (AJIG)
survey instruments were used to measure participants’ levels of job satisfaction.
The independent variables were age, gender, job level, job tenure, and level of
education. Data from the AJDI and AJIG were analyzed using two-way analyses
of variance (ANOVAs), repeated measures ANOVAs, multiple regression, and
factor analysis. Two-way ANOVAs revealed respondents over 40 had higher
satisfaction with M&As, and respondents in managerial positions (compared to
staff-level respondents) also had higher satisfaction with M&As, F(1, 225) =
11.31, p < .01. The interaction between job tenure and job level was significant,
where respondents with 5 years of experience or less had similar levels of
satisfaction and staff with more experience had lower levels of satisfaction than
those in managerial positions, F(1, 225) = 6.21, p = .01. Understanding the
factors that contribute to job satisfaction might enable bank leaders to deploy
strategies to ensure successful mergers.

CHAPTER 1: INTRODUCTION 1
Background 2
Statement of the Problem and Purpose 4
Theoretical Framework 5
Research Questions 7
Hypotheses 8
Nature of the Study 10
Significance of the Study 11
Definitions 12
Summary 14
CHAPTER 2: LITERATURE REVIEW 16
History and Business Climate of Bank M&As 16
The Impact of M&As on Employees 22
Relationship Between Demographic Variables and Job Satisfaction 36
Age 38
Gender 38
Job level 38
Job tenure 39
Level of education 39
M&A Process and Integration 40
Summary 56
CHAPTER 3: RESEARCH METHOD 58
Overview 58
Restatement of the Problem and Purpose 58
Statement of the Research Questions 59
Hypotheses 60
Description of Research Design 62
Operational Definition of Variables 62
Selection of Participants 65
Description of Materials and Instruments 68
Procedures 77
Discussion of Data Processing 78
Methodological Assumptions, Limitations, and Delimitations 80
Ethical Assurances 81
CHAPTER 4: FINDINGS 84
Results 85
Evaluation of Findings 114

Summary 121
CHAPTER 5: IMPLICATIONS, RECOMMENDATIONS, AND CONCLUSIONS
124
Summary 124
Implications 126
Recommendations 132
Conclusions 134
REFERENCES 137
APPENDIXES 145
Appendix A: Questionnaire 146
Appendix B: Cover Letter and Informed Consent 149
Appendix C: Initial Letter to Banks 151
Appendix D: AJDI/AJIG Scoring Model 152
Appendix E: SurveyMonkey.com Confidentiality and Security Policy 153
Appendix F: Approval from Bowling Green State University 154
Appendix G: Ethic Committee Approvals 155
Appendix H: Normality Ploys for AJDI and AJIG Scales 156

CHAPTER 1: INTRODUCTION
Mergers and acquisitions (M&As) have become a key part of many
corporate growth strategies, with diversification being the primary reason for
merging (Cocheo, 2008; Rosta, 2008). Banks seek to diversify in order to reduce
risks and increase returns, and geographic diversification, that is expanding
operations into multiple locations, is used to obtain greater market power. Banks
merge with other banks that have branch locations in multiple states in order to
reach a larger customer base. The anticipated benefits are less competition and
increased profits for the resultant bank. The corporate diversification strategy has
led to an increase in bank M&As. However, M&A transactions often fail to
achieve their intended purposes of increasing profits and market share (Cocheo,
2008; Rosta, 2008).
Behavior of employees affected by M&As may critically affect whether
M&As are ultimately successful (Appelbaum, Lefrancois, Tonna, & Shapiro,
2007; Range, 2006; Schreyogg, 2006; Van Dick, Wagner, & Lemmer, 2004).
Thus research aimed at elucidating the psychology of such employees may
assist leaders in achieving successful M&As. As elaborated below, the current
study was carried out to provide information applicable in this regard.
This chapter provides an introduction to the issue of the importance of
bank employees’ job satisfaction following M&As and to the study design.
Specifically, a brief background highlighting the significance of the
aforementioned problem is provided, followed by statements of the specific
problem being addressed and the specific purpose of this study. A discussion ofthe theoretical framework of this study is then given, followed by a presentation
of the research questions, nature of the study, and significance of the study.
Finally, a glossary of pertinent terminology and a summary of this chapter are
given.
Background
In forecasting the future of bank M&As, the impact of regulatory orders
cannot be ignored. Some institutions initiated M&As before regulators began to
push institutions towards the M&A. When other institutions had difficulty initiating
M&As, buyers waited until these institutions were about to fail before beginning
the acquisition process. Morgan (2009) reported that in the first half of 2009,
there were only 72 announced transactions in the banking industry, down from
109 deals in the same period a year earlier. However, Morgan predicts this
decline will flatten out or reverse by the end of the year, driven by banks’
continued need to raise capital. Nevertheless, the continued M&A activity
indicates that more banks are now facing the challenges caused by the M&As.
Zhu, May, and Rosenfeld (2004) found that only about 50% of all M&As
met initial financial expectations, the principle incentives for pursing M&As. In a
recent analysis of four bank M&As between 2005 and 2006, Sperduto (2007)
found that 70% of the bank M&As failed to produce the intended results of
increased profits and market share. Likewise, an international study of 52 M&As
between 1998 and 2004 conducted by KPMG found that 75-83% of M&As failed
to achieve their objectives (Cartwright & Schoenberg, 2006). The reasons cited
for considering the M&As as failures included reduced productivity, labor unrestincreased absenteeism, and a loss of shareholder value relative to the pre-M&A
situation. The researchers interpreted their findings as signifying that there may
be a correlation between post-M&A underperformance and high failure rates.
These failures were usually attributed to financial and strategic factors only.
However, post-M&A underperformance relative to expectations could be related
to declines in employee commitment and job satisfaction. Indeed, according to
Harrison (2005), companies that do not recognize the business implications of
human emotions risk low morale, dips in productivity, and unsuccessful starts for
the M&A.
Researchers have attributed the less than stellar record of M&A
outcomes, in part, to how the integration of the participating firms affected the
employees of the acquired company (Range, 2006; Schreyogg, 2006; Van Dick,
Wagner, & Lemmer, 2004). Furthermore, research has shown that M&As can be
a traumatic event in the lives of the individuals and organizations involved in the
change. Many employees experience feelings of loss, resentment, and a decline
in job satisfaction, and their reactions can lead to the failure of the M&A
(Appelbaum et al., 2007; Cartwright & Schoenberg, 2006; Sperduto, 2007).
Appelbaum et al. concluded that such human resources (HR) difficulties may add
costs to the integration process and undermine the ability of a firm to achieve
synergy, and thereby offset the hoped-for benefits of merging.
According to Morrell, Loan-Clarke, and Wilkinson (2004), human capital
should be considered a critical resource upon which firms can rely on to gain a
competitive advantage in the marketplace after a M&A. Furthermore, Hunt and