Category Archives: Business Administration Project Topics And Materials preview To Nigeria Students

Business Administration Project Topics And Materials preview To Nigeria Students

The effect of government policy on privatization and commercialization on nigeria economy

The effect of government policy on privatization and commercialization on Nigeria economy

(a case study of phcn, ekwulobia)

 

COMPLETE PROJECT  MATERIAL COST 3000 NAIRA

 

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

We also accept :   ATM transfer , online money  transfer 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>

Call Help Desk Line :  08074466939,08063386834.

After Payment Send Your Payment Details To

08074466939 Or 08063386834,   The Project Title  You  Selected On Our Website , Amount Paid, Depositor Name, Your Email Address, Payment Date. You Will Receive Your Material In Less Than 1 Hour Once We Confirm Your Payment.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

You may also need:  web design company in Nigeria   

Bulk sms company in Nigeria

 

Abstract

The major purpose of this study is to ascertain the effect of privatization and commercialization on Nigeria economy using power holding company of Nigeria ekwulobia as a case study. The reason behind using the power holding company of Nigeria is because it is one of the public enterprises that its product has the widest consumption. The population of the study consisted of 254 workers in phcn ekwulobia anambra state. The sample size was determined using yaro yamene formular. The sample of 155 out of 254 was drawn using simple random sampling. Five research questions were formulated which guide the study. A structured questionnaire was developed and validated for use. Table and percentage were used to answer the research questions. The major findings of the study were: (1) there is general discontent by the public about phcn’s service (2) there was serious fluctuating power supply from late 1992 to date (3) political instability has contributed to the problems of phcn (4) phcn has not registered as a public limited company.

It was concluded that: based on the findings of the study, the following conclusions were made. (i) the general public were dissatisfied with the poor services of the power holding company. (ii) the serious fluctuation in the supply of power by the power holding company was caused by breakdown of the power holding company’s power station at egbin. (iii) political instability in our country has made it difficult for the successful privatization of power holding company’s. Based on the findings of this study and the conclusions drawn from it, the following recommendations were made. (i) company holding company of Nigeria should establish a good public relation by improving on their quality of service. (ii) there should be total rehabilitation and frequent maintenance of the power stations and other electric generating equipment so as to solve problem of fluctuation. (iii) the frequent change in the government should be curtailed or minimized so as to enable efficiency and effectiveness in the performances of power holding company of Nigeria.   (iv) efforts should be made by the government and stakeholders for the successful commercialization of power holding company of Nigeria.

 

 

Table of contents

Chapter one

  • Background of the study 1
  • Statement of problems 5
  • Purpose of study 7
  • Significance of study 8
  • Hypothesis 10
  • Scope and limitations of study 10
  • Brief history of phcn 11
  • Definition of term 13

Chapter two

2.0   literature review                                   16

2.1   the effect of privatization and commercialization                                      17

  • Privatization and commercialization

In other countries                                 22

2.3   privatization and commercialization

In Nigeria                                                     24

2.4    objectives of the privatization and commercialization programme.           30

  • Effect of sap on electricity supply problems                               32
  • Electricity generation and transmission capacities                                            33
  • Distribution sales and revenue collection in a commercialized phcn 41
  • Phcn relationship with its customers 47

Chapter three

  • Research methodology 50
  • Research design 50
  • Methods of study 51
  • Sources of data 51
  • Instrument for data collection 52
  • Validation of the instrument 53
  • Distribution and retrieval 53
  • Method of data analysis 54

Chapter four

Data analysis and discussion                      56

 

Chapter five

Summary of findings, conclusion and recommendations and suggestions for further study                                                        62

5.1 summary of the findings                       62

5.2   conclusion                                                   63

5.3   recommendations                                63

5.4   limitations of the study                65

5.5    suggestions for further research        65

References                                                   67

Appendix                                                     69

Questionnaires                                            70

 

 


                          Chapter one

1.1        background of the study

        The import substitution policy of the post independence Nigeria led to the establishment of industries. Apart from this prime motivation for import substitution, there was the need to create jobs for the growing educated youths, the need of industrialization and the ideological argument that the government should control, regulate and supervise the commending heights of the then nascent economy.

Furthermore, there was the need to strive to catch up with the developed countries of the world and since the indigenous businessmen and managers were neither technically nor financially ready to assume the catalyst role which their counterparts in the developed countries were playing; government felt obliged to fill the investment gap.

The obvious imperfections in the market oriented economics in terms of resources allocation to the more profitable but less preferred sectors of the economy was yet another reason for government intervention in the economy.

The sum total of these is that between 1960 and 1980 the various governments in Nigeria both at federal and state levels established numerous industries. The core characteristics of most of these industries were inefficiency in the utilization of resources and their consequent dependence on the public treasury for subvention. Therefore, these adverse operating conditions could not make for rational economic decisions. Consequently, these enterprises and their management lost their mission and became pipes for wastage, agencies for political patronage and generally parasites on the national and state treasuries. However, by the late 80’s, the glut in the world oil market set in and it suddenly devoured on policy makers that the revenue from oil was significantly below the requirement for the sustenance of these money-guzzling ventures. There then arose the need for re prioritization of economic policies and the need to release the energy in economy suppressed by bureaucracy and undue control.

 

Government both at the federal and state levels came to realize that goals of economic growth, full employment, rapid industrialization and high standard of living noble as they could not be actualized without the active participation and leadership of the private sector. It was further realized that excessive controls of government in the national economy encourage inefficiency, corruption and low capital formation. There was therefore need for invitation to private individuals and organizations to assume the role of activation and management of the national economy while the government lays the broad framework for the growth of industry and commerce. There was also the need for the infection of private sector enterprises for profitability and efficiency, hence the privatization and commercialization policy.

 

1.2  statement of problems.

Inefficient management and corruption have bedeviled the power holding company of Nigeria since its inception. This is most evident in its power generation, transmission, and distribution as well as in the appointment of board members. This inefficiency has subsequently led to inadequate supply of electricity to consumers.

There is also lack of dedication to duty on the part of the staff and management of the corporation. This mostly accounts for the poor financial returns it derives from its services. The staffs are rough in using the company’s equipment and tools in providing electricity to consumers at the expense of the authority. There were complaints of corruption in power distribution whereby the management seeks qualification first before approving of extension of electricity to consumers. This often robs the authority of huge revenue they would had should electricity is distributed without any form of restriction(s).

Phcn ever since its inception in 2005 from former nepa has undergone and is still undergoing stringent statutory and administrative control, which hinders the management from using their initiatives when necessary.

 

 

1.3  purpose of study

The major purpose of this study was to determine the effect of privatization and commercialization on phcn, ekwulobia business unit (branch) in anambra state. Specifically, the study was to:

  1. To determine the durability of phcn’s plant in the generation of electricity.
  2. To determine an efficient method of appointing capable persons into the management level in the enterprise.
  3. To investigate and ascertain if commercialization of phcn was in line with the objectives of the government on privatization and commercialization.
  4. To ascertain an easy mode of operation in phcn towards ensuring self-sustenance and justification of investment.
  5. To find out effective methods that would enhance the service rendered by phcn to it customers.
  6. To suggest means or ways by which phcn can restore public confidence in its service of electricity to consumers.
  7. To identify better methods by which phcn can effectively collect its services charges.

 

1.4  significance of the study

        Very little is known about the privatization and commercialization programme. Consequently, many people are yet to appreciate the reason and objectives of the programmes. This research is significant in the following ways:

  1. It will provide a guide on how the authority can improve its service of electricity to the consumers.
  2. It will highlight means to improve phcn customer relationship.
  • The study will also suggest ways by which the staff can be positively motivated in order to increase their productivity.
  1. This study will recommend better method for recruiting the management staff that will be more dedicated to the service of the corporation.

 

 

1.5  scope of study

        This study was delimited to the effect of privatization and commercialization of power holding company of nigeria ekwulobia branch, anambra state. No attempt was made to look into the effect of privatization and commercialization on other corporations and organizations.

 

  • Research questions

This study sought answers to the following research questions.

  1. Is the partial commercialization of phcn in line with the federal government policy of handling of the running of public enterprises?
  2. Is it possible for the enterprise to operate effectively on its own without federal government subvention?
  • As a partially commercialized public enterprise, will phcn be able to restore public confidence through improved services?
  1. Will the partial commercialization of phcn lead to improvement in its operations?
  2. As a partially commercialized enterprise, will phcn be able to explore more avenues for revenue generation?

 

1.7  brief history of phcn

        Phcn means power holding company of Nigeria. It is a body that is in responsible for the supply of light and power in the whole country. Power holding company of nigeria was formed in 2005, which was formerly known as nepa: meaning national electric power authority. This body existed since 1972 following the amalgamation of electricity corporation of Nigeria and the Niger dam authority under decree of 1972 and since then it was the only statutory provider of electricity to the whole public. Phcn has no competitor even up till now that the name had change from nepa to phcn. It has its power stations and offices in many parts of the country, there is also hydro-stations at kainji at oji river in enugu state, one in nebba and other places. In anambra state, there are phcn offices like in places like onitsha, nnewi, awka, ekwulobia, oko, ajalli etc.

 

1.8 definition of terms.

  1. Phcn – power holding company of nigeria. It is the only statutory provider of electricity throughout the whole country. It came existence in 2005.
  2. Tcpc – technical committee on privatization and commercialization. It is the body set up by the federal government to implement the privatization and commercialization of some public enterprises in accordance with the privatization and commercialization decree no. 25 of 1988. It was established on 27 of july 1988.
  • Undp – united nation development programme. It is an agent of the united nation, which assists member nations with development programmes. It also advises nations on the path to their economic survival.
  1. Motivation – this is a method of stimulating people into action so as to achieve a desired goals or objectives.
  2. Privatization: according to ugbo (2003:191) privatization is all about the transformation of public undertaking to a private enterprise organization.
  3. Commercialization: the privatization and commercialization decree of 1988 in ugbo (2003:190) defined commercialization as the reorganization of enterprises wholly or partly owned by the federal government in which such commercialized enterprises shall operate as profit making venture without subventions from the federal government.

 

 

 

 

For more topics click

Continue reading The effect of government policy on privatization and commercialization on nigeria economy

GLOBAL FINANCIAL MELTDOWN AND ITS EFFECTS ON NIGERIA BANKING SECTOR

GLOBAL FINANCIAL MELTDOWN AND ITS EFFECTS ON NIGERIA BANKING SECTOR (A CASE STUDY OF INTERCONTINENTAL BANK AND FIRST BANK PLC)

 

Click here to download our android mobile app to your phone  for more materials and others

COMPLETE PROJECT  MATERIAL COST 3000 NAIRA

 

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

We also accept :   ATM transfer , online money  transfer 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>

Call Help Desk Line :  08074466939,08063386834.

After Payment Send Your Payment Details To

08074466939 Or 08063386834,   The Project Title  You  Selected On Our Website , Amount Paid, Depositor Name, Your Email Address, Payment Date. You Will Receive Your Material In Less Than 1 Hour Once We Confirm Your Payment.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

You may also need:  web design company in Nigeria   

Bulk sms company in Nigeria

 

 

 

TABLE OF CONTENT

 

CHAPTER ONE      

INTRODUCTION                                               1

1.1   Background of study                                        1

1.2   Statement of the problem                                6

1.3   Purpose of the study                                        7

1.4   Significance of the study                                  8

1.5   Research Question                                           9

1.6   Scope of the study                                           9

1.7   Definition of terms                                           10

 

CHAPTER TWO

LITERATURE   REVIEW                                   12

2.1   The Origin of Global Meltdown                        13

2.2   The coming economic meltdown in Nigeria      15

2.3   Causes of Economic Recession                        22

2.4   Nigeria Banks and Capital Market                   27

2.5   Nigeria: How Economic Meltdown is affecting  35

2.6   The Global Economic meltdown and Banking

in Nigeria                                                         39

2.7   Panic comments of the banking sector            48

2.8   Summary of literature review                           51

 

CHAPTER THREE  

3.0   Research Methodology                                     53

3.1   Brief outline of the study                                 53

3.2   Design of the study                                          53

3.3   Area of the study                                              54

3.4   Population of the study                                    54

3.5   Sample of the study                                         55

3.6   Instrument for data collection                          55

3.7   Validation of instrument                                  56

3.8   Distributions and retrieval of the instrument 56
3.9   Method of data analysis                                   57

 

CHAPTER FOUR

PRESENTATION AND DATA ANALYSIS            58

Discussion of the findings                               68

 

CHAPTER FIVE

5.1   Summary of findings                                       71

5.2   Conclusion                                                      73

5.3   Recommendation                                             74

5.4   Suggestion for further research                        75

5.5   Limitation of the study                                     76

References                                                       77

Appendix                                                                 79

Questionnaire                                                  80

 

 

 

 

ABSTRACT

Both developed and developing countries around the world have been worried over the effect of the global financial crisis on their local economics. One would have noticed that Nigeria is not exempted from the crisis. This is the major reason why this project was embarked upon to ascertain the effects of this global financial crisis on our economy but with the banking sector as our case study. The problem caused by this global financial crisis on our economy and especially the banking sector cannot be over emphasized.

The problems typically include increase unemployment, decreased consumer and business spending, declining stock prices, depreciation of naira against foreign currencies, sharp fall in the prices of shares and many more. The purpose of this research is to evaluate the effect of this global financial crisis on the banking sector and economy at large. For the purpose of this, this research, the method of questionnaire was used for data analysis was percentage formula and any percentage that is more than fifty (50) percent is accepted while below is not.

The finding were that the crisis has really affected the Nigerian banks negatively and the Nigerian stock exchange as well, because of the trend continue, i am afraid most of them will go out of the business. Recommendation was also given that the economy should be diversified and that the activities of these banks should be checked to prevent mismanagement.


 

CHAPTER ONE

INTRODUCTION

  • BACKGROUND OF THE STUDY

Without being told every one whether educated or not would have understand by now that something is terribly wrong with the economy of the nations of the world, the center in the media of every nation both national and international. The pertinent questions one may ask are, what is it all about? How did it come about? How are we affected as an individual and as a nation? How is one nation and the world responding to it? How can we find our way out of the problem caused by the crisis?

Economic meltdown is a situation where the economic activities of a nation is totally paralyzed and recessed.

According to Onuigbo (2007) economic meltdown could be called economic “go slow” just as traffic I am bring vehicle movement to a half, so does economic meltdown literally bring an economy to a stop. The resultant effects are many.

Broadly defined, a recession as a downturn in a nation economic activity. The consequences typically include increased unemployment, decreased consumer and business spending and declining stock prices.

Improvement in technology has brought the entire world into a “global-village” this is the reason for the fast spread of the current global economic meltdown across the nations of the world.

 

ORIGIN OF THE CURRENT GLOBAL ECONOMIC MELTDOWN

There is a wide view that the current crunch all over the world has its root from the mortgage market crisis in the united state of America (U.S.A) between 2005 and 2006, the mortgage market in the united state was highly fulled by what they refer to a “sub-prime lending” sub-prime lending is the practice of lending, mainly in the form of mortgages for the purpose of residence to borrowers who do not meet the usual criteria of borrowing unfortunately, bad debt become rampant due to borrowers inability to repay the loan, thus lead banks rite finding a possible means of reducing their leverage ratio by raising more money.

As a stock brokers found out that the bad loans the banks and other lending institutions were carrying, they pulled their money from the banks. And the markets become worse. This has since frozen the American financial system and like a wide fine spread to the four corners of the earth.

The effects of this ongoing global economic crisis on the Nigerian economy especially the banking sector cannot be over emphasized. The current situation of our economy is a wind that blows no one good, in his address to the ministers at the first federal executive council meeting in 2009, late president Yar’Adua overtly admitted that the impact of global financial meltdown had already been notice in Nigeria (internal source).

The effect has spread to Europe, Japan, Asia, Africa, Latin, America and other parts of the world. An estimated US $1.7 trillion in bail out funds has already been committed but we are yet to see the end of the tunnel not to talk of any light in it. According to a report the world stands in need of a staggering US $4 trillion to fully resolve this crisis. Both developed and developing countries around the world have been worried over the effect of the global financial crisis on their local economics.

Hence is the current situation. At present most of the revenue funds of the Nigeria comes from the oil. Nigeria sells its oil to the west and uses that money to drop its existence. Nigeria does not generate independence revenue to maintain the Nigeria economy as a result of the financial meltdown.

 

 

  • STATEMENT OF THE PROBLEM

From the background of the study above, it is evidence that the ongoing financial crisis has really affected our banking sector and the economy generally. Before now, the prices of oil continue to dip from a high of more than $140 per barrel mid year of 2008 to 40, which is below of what is budgeted in the year budget.

The global economic environment is changing turn oil in the global financial market is deepening into recession across the world our recent gains in economic growth and macro economic stability may be unreaged by sustained fall in oil prices.

Nigeria is a single product economy, so whether money we get as a nation is determined by the price of oil so it very clear that this is an austerity priority the implication for banking industry is that the liquidity will be greatly impacted.

 

 

1.3 PURPOSE OF THE STUDY

The purpose of this research is to evaluate the effect of global financial crisis on the banking sector and the economy at large.

For proper evaluation and the effect especially the study is to examine

  1. The origin of global financial crisis
  2. The causes of global financial crisis
  3. The level of its effect on our economy specially the banking sector
  4. The individual effect in terms of employment of their financial crisis.

 

  • SIGNIFICANCE OF THE STUDY

The essence or important of this research is to explore the effect of the current global financial crisis and to also proffer an everlasting solution to it in form of recommendations.

At the end of this research, both those in government and those in private organization (banking sector) will benefit from it because many suggestion will be made that if well followed, will remedy the effect of this financial crisis in their various fields.

  • RESEARCH QUESTIONS

For proper investigation of the subject matter, the following research questions are used to guide the researcher

  1. What is the beginning of this financial crisis?
  2. What are the causes of this global financial crisis?
  3. What are the effect on the banking sector of our economy?
  4. What are the individual effects of this financial crisis based in the employment and others and solutions?

 

  • SCOPE OF THE STUDY

The research is meant to deal with the effect of global financial crisis on Nigeria especially the banking sector of the economy. Be that as it may, some selected banks in Nigeria will guide us to achieve that.

This study is limited to intercontinental bank plc and First bank all operating in Nigeria banking sector of the economy.

 

  • DEFINITION OF TERMS

In the process of writing this research some technical terms were used for simplicity, those terms that may hamper the readers understanding of the report are explained, as they are meant to be understood by the reader meltdown a serious accident in which the control part of a nuclear reactor mew’s causing harmful radiation to escape

RECESSION– A difficult time for the economy of a country than usual and more people are unemployed.

MORTGAGE – A legal agreement by which a bank or similar organization lends you money to buy a house etc and you pay the money back over a particular number of years.

 

 

 

For more topics click

Continue reading GLOBAL FINANCIAL MELTDOWN AND ITS EFFECTS ON NIGERIA BANKING SECTOR

THE NEED FOR IMPROVED CUSTOMER SERVICES IN THE BANKING INDUSTRY

THE NEED FOR IMPROVED CUSTOMER SERVICES IN THE BANKING INDUSTRY

(A CASE STUDY OF UNION BANK OF NIGERIA ENUGU MAIN BRANCH)

 

Click here to download our android mobile app to your phone  for more materials and others

COMPLETE PROJECT  MATERIAL COST 3000 NAIRA

 

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

We also accept :   ATM transfer , online money  transfer 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>

Call Help Desk Line :  08074466939,08063386834.

After Payment Send Your Payment Details To

08074466939 Or 08063386834,   The Project Title  You  Selected On Our Website , Amount Paid, Depositor Name, Your Email Address, Payment Date. You Will Receive Your Material In Less Than 1 Hour Once We Confirm Your Payment.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

You may also need:  web design company in Nigeria   

Bulk sms company in Nigeria

 

 

 

ABSTRACT

 

The business organization operates in an environment  and through its interactions with the various elements of this environment, it justifies its existence. The customers is the essences of business. The business organization is expected to continually to satisfy it customer hence this work gets out to investigate the need for improved customer services in the banking industry with particular reference to union  Bank of Nigeria PLC

The method applied in this study is a combination of content analysis and survey research the data were sources through both instrument used availed the research the opportunity to have a first hand information.

The method applied in this study is a combination of   content analysis and survey research the data were sources through both primary and secondary sources  and the instrument used availed the research the opportunity to have a first hand information.

The unit of analysis Union Bank of Nigeria  PLC Garden Avenue branch and social artifacts   , and the data collected from the units are presented in tables and analyzed using chi-square (x2) method.

Among he major finding of this research work including that the dissatisfaction experience by customers is due to the inefficiency of the bank staff there is a relationship between improved service delivery and bank efficiency and bank profitability.

But owing to the limitation encountered further studies should be carried out to service between two banks  operating with the country

 

 

 

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1     Background of study.

  • Statements of problem.
  • Purpose of study
  • Scope of the study
  • Research hypothesis

1.6     Significance of the study

1.7     limitation of the study

1.8     Definition of terms

References

 

 

 

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1     The concept of marketing of banking service

  • Dynamism and marketing of commercial banks service
  • Customers service strategies and policies
  • Factors influencing bank service
  • Management banks density communication socio-economic factor government control
  • Performance appraisal
  • Motivation
  • Problems of marketing of bank service

Reference

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1     Research design

  • Area of the study
  • Population of the study size
  • Instrument for data collection
  • Validation of the instrument
  • Reliability of the instrument
  • Method of data collection
  • Method of data analysis

Reference

 

CHAPTER FOUR

 DATA PRESENTATION & ANALYSIS

  • Presentation and analysis of data
  • Testing
  • Summary of result

Reference

CHAPTER FIVE

DISCUSSION RECOMMENDATION AND CONCLUSION

  • Discussion of result and findings
  • Conclusion
  • Implication of the research finding
  • Recommendations
  • Suggestions for further research

Bibliography

Appendix

 

 

 

CHAPTER ONE

INTRODUCTION

The objective of the chapter is to emphasis on the need for improved customer service   in the banking industry with special referenced to Union Bank of Nigeria PLC

 

  • BACK GROUND OF THE STUDY

Financial assets we all know the necessary prerequisites for nay meaningful economic development of any nation. This is so because the  entire would economy  today revolves round business while business revolves round finance. Therefore the significant is the overall development of our economy. it is on this premise on appreciates the important roles played by financial institution most especially   the commercial banks whose major function is to organize mobilize and  making funds available for investment purpose by way of granting credit facilities to individual firms and government.

 

This Bank marketing has been defined by a media (1983) as “the creation and delivery of service that will satisfy the need of customers at a profit to the banks” from this definition, it is seen that the customers who is the ultimate target of bank marketing must be satisfied.  Banks must learn what satisfaction their customers seeks. The world “ creation and delivery” recognizes that marketing is an active creation process involving all the banks staff

 

Today the emergence of commercial banks as well as the role they play has been instrument to the rapid growth and progressive development of the economy. Banking as a service industry must adopt to the changing environment and requirement of the economy which it services and this it can do through effective marketing of its services. The Nigeria Banking environment is a typical on which lags behind in the application of modern marking principles to its service offerings.

 

The banking image in the country is considered bad because of the deterioration in  the banking service over the years and the very poor trend in banker customers relationship which is largely due to poor marketing. The major problem is that existing services are not being provided efficiently. There is a commonly held believe that service rendered to customer is a bestowal of favour and privileges.

G. Garli and M. Gilbert (1976) still maintains that the public impression of banker and the bank is very poor. A visit to any branch office will reveal long queues and struggle for the customers to get served. It can take an hour or more to  each the counter and sometimes get the impression that the counter staff is proud of the  long lines of people queuing their favours.

 

Gadzama M.W (1989) in his chairman’s statement of allied bank annual report stated that customers are treated with lack of  seriousness by the bank staffs. They believes it is right to deliberately delay customers as a result of their non-challant attitude to work. It is always a daily occurrence to hear abuses flowing from customer to bank staff over the protected delay in competing bank transactions.

 

Today with Nigerians attitude towards the idea of putting their money in the banks as opposed to keeping them at home banking institution face unusual marketing challenges. The level of competition  between banks is increasing as the level of financial competition sophistication of company’s of other banking needs the demand for banking service experienced an explosion that posed a challenge to the resources of the banking community.

 

 

  • STATEMENT OF THE PROBLEM

This research work is aimed at addressing the problems associated with banks which include

  1. To find out if staff training and motivation affect the ratio of services by the staff…

 

 

Continue reading THE NEED FOR IMPROVED CUSTOMER SERVICES IN THE BANKING INDUSTRY

MANAGEMENT OF EMPLOYEE GRIEVANCES IN NIGERIAN PUBLIC CORPORATION

MANAGEMENT OF EMPLOYEE GRIEVANCES IN NIGERIAN PUBLIC CORPORATION (A CASE STUDY OF NIGERIA RAILWAY

CORPORATION BAUCHI STATE)

 

Click here to download our android mobile app to your phone  for more materials and others

COMPLETE PROJECT  MATERIAL COST 3000 NAIRA

 

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

We also accept :   ATM transfer , online money  transfer 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>

Call Help Desk Line :  08074466939,08063386834.

After Payment Send Your Payment Details To

08074466939 Or 08063386834,   The Project Title  You  Selected On Our Website , Amount Paid, Depositor Name, Your Email Address, Payment Date. You Will Receive Your Material In Less Than 1 Hour Once We Confirm Your Payment.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

You may also need:  web design company in Nigeria   

Bulk sms company in Nigeria

 

 

 

 

TABLE OF CONTENT

CHAPTER ONE

1.0   Introduction – –       –       –       –       –       –       -1

  • The background of the study – –       –       -1
  • Statement of the problem – –       –       –       -5
  • Purpose of the study – –       –       –       –       -6
  • Significance of the study – –       –       –       -7
  • Research questions – –       –       –       –       -8
  • Scope of the study – –       –       –       –       -9

1.7 Definition of term –   –       –       –       –       –       -9

 

CHAPTER TWO

2.0   Literature Review of –     –       –       –       –       -11

2.1   Causes of the poor recording in an office-     -14

2.2   The important reasons to set up a good recording in an office –   –       –        –       –       –       –       -15

2.3   The effect of poor recording in an office –       -18

2.4   Ways to improve in recording in an office-     -19

2.5   Types of recording in an office-       –       –       -20

2.6   The possible ways of reducing poor recording in an office     –       –       –        –       –      –       –       -21

2.7   Summary of literature Review –     –       –       -23

      

CHAPTER THREE

3.0   Research Methodology – –       –       –       –       -25

3.1   Design of the study –      –       –       –       –       -25

3.2   Area of study –        –       –       –       –       –       –       -26

3.3   Population of the study –       –       –       –       -26

3.4   Sample of the study –     –       – –    –       –       -26

3.5   Instrument for data collection –     –       –       -27

3.6   Validation of the instrument –       –       –       -27

3.7   Distribution and retrieval of instruments –   -27

3.8 Method of data analysis – –       –       –       –       -28

 

CHAPTER FOUR

Presentation and Analysis of Data

4.0   Data Presentation –        –       –       –       –       –       -29

4.1   Finding    –       –       –       –       –       –       –       -40

 

CHAPTER FIVE

5.0   Summary, Recommendation and Conclusion -42

5.1   Summary –      –       –       –       –       –       –       -42

5.2   Recommendations –        –       –       –       –       -43

5.3   Limitation of the study – –       –       –       –       -44

5.4   Conclusion –    –       –       –       –       –       –       -45

5.5   Suggestion for further study –        –       –       -47

Appendix –       –       –       –       –       –       –       -48

Questionnaire –      –       –       –       –       –       -49

References –    –       –       –       –       –       –       -65


 

LIST OF TABLES
  1. Table 1: Shows respondents views on research question 1 and 2
  2. Table II: Shows respondents views on research question 3 and 4
  3. Table III: Shows respondents views on research question 5 and 6
  4. Table IV: Shows respondents views on research question 7 and 8

 


ABSTRACT

This research investigation is about the management of employee grievances in the public corporations. However, this project focused on the management of employee grievances in Nigeria Railways Corporation, Bauchi State. The statement of the problem in this research is to investigate how employee’s needs arise in such organization and the consequence that emerge when these needs are not satisfied. It is assumed that when employee’s needs are not satisfied, grievances emerge and this situation in turn affects job satisfaction, production and service delivery therefore, this study falls under organizational behaviour. Research questions were formulated to guide the major activities of this project in terms of methodology. This study is descriptive and explanatory. Survey methods have been used to generate data for analysis. The major findings of this research reveals that the most significant source of employee’s grievances in Nigeria railway corporation is non implementation of contract of employment and new standard of rules and regulations are setup without due consultation with the employees. Among others, the employees salaries are inadequate. Based on these findings, it is now recommended that there is need to bridge the communication gap between the management and the employees. One of the major way of doing this is to avoid alteration in the employment contract without due consultation with the employees. Besides, employees should be properly motivated with adequate incentives packages and salaries. Conclusively therefore, employees should in the other hand put in their best in actualization the aims and objectives of Nigeria railway corporation. This is the shared understanding which will ensure relative industrial peace in Nigerian Public Corporations.


 

 

CHAPTER ONE

  • INTRODUCTION
  • BACKGROUND OF THE STUDY

Management of employee grievances originated because of the problem that is associated with labour and management. Such problems are not having a bilateral process of grievance procedure led to bias and unfair treatment of the employees by the management. Again there is no consideration to protect the employee from discriminatory treatment by the management. Management treat employee unfairly without considering the conditions of their work.

However, with the end of the political crisis in 1970, organized labour was once again released from the dilemma of whether or not to forgo industrial actions in the interest of national serenity. With the civil war over labour stiffened its demands for improved wage structure and other conditions of work and employment throughout the country workers protest as a result of the realization of the poor economic status of the working class ultimately led to the establishment Adebo and Udoji commissions. The strikes that occurred during the civil war and after these commissions awards, marked the beginning of greater industrial crisis since the end of the civil war.

 

This period also marked the beginning of the revolutionary measures taken by the government in the settlement of trade disputes.

It is also of utmost importance at this juncture to mention the efforts of the Adam Oshomole’s led Nigerian Labour Congress (N.L.C) in the agitation for better work environment and improved minimum wage for the Nigerian workers. The N.L.C during this period also made great effort in resisting some government policies, for example increment in the pump prices of petroleum product and value added tax (V.A.T) which were detrimental to the standard of living of the Nigerian worker. The N.L.C. also during this period resisted the extensive use of casual labour by private enterprises, insisting on the permanent of at least 80% of these employees under casual labour.

At the formative stage of labour union, suspicion and skepticism may characterize management relations with labour and vice versa. This view is strengthened when one considers the unions belief that the organization with it’s enormous power and wealth is constantly seeking to surprise the labour union. Management on the other hand beliefs that the unions is poking it’s nose into it’s business there by making relations between the parties at the initial stage resemblance of that of cat and rat.

 

A cursory review of the nature of labour and management relations in contemporary Nigeria will no doubt be the conclusion that a significant proportion of employees and workers still reject the idea that on one hand, the two sides are engaged in a partnership and on the other hand the absence of an effective industrial relations leads to disorder which may result to strike and subsequently to lose of manpower and productivity. Operations will come to a halt and there will be a serious economic repercussion. This exactly why industrial relations is of utmost importance. How a lasting industrial peace can be achieved and maintained still remain a mirage. Hence, this study on management of industrial grievance, the reason being how to find a lasting peace to labour and management problems.

The Nigeria Railway Corporation (NRC) came into being in Nigeria during the colonial era. It was one of the British strategies of exploitation of Nigeria resources, therefore it was given priority by the British government it is of more benefit. It was used to transport each crops like cocoa, palm oil, groundnut and other raw materials from the rural areas to the urban cities for onward exportation to Britain. Bauchi state which is one of the Northern Central States in the Northern of Nigeria is known due to her high capacity in agricultural products and other natural resources. They are one of the beneficiaries of the rail lines constructed in cities of Nigeria before 1919 by the British colonial masters. The corporation has staff strength of about 1,500 workers. The organization has high level of bureaucracy which is strictly adhered to and the workforce is arranged in a hierarchical order which enhances efficiency, order and instructions, but delays the fast movement of work.

 

 

  • STATEMENT OF PROBLEMS

This research tried to x – ray the factors, which influence employee grievance in Nigeria Railway Corporation Bauchi, with a view to finding the root causes of the grievances.

However, it could be said that these grievances stem from such factor as: –

  1. The complain of inadequate salaries by the employees of Nigeria Railway Corporation, Bauchi.
  2. The unconducive working environment for the employees of Nigeria Railway Corporation, Bauchi.
  3. The short supply of motivational strategies by the management of Nigeria Railway Corporation to detriment of it’s employees.

The consequences of these complaints when they are not taken care of by the management is that job performances are adversely affected, state the fact that job satisfaction has a direct influence on employee performance and this may rise to employees grievance.

 

  • PURPOSE OF THE STUDY

The major purpose of this study was to ascertain the relevant issues bothering management of employee grievances in Nigeria Railway Corporation, Bauchi.

Specifically, the study is aimed at finding all the following: –

  1. To ascertain the major factors that give rise to employee grievances in corporations.
  2. To know exactly the measure used by the employees in expressing their grievances and to know the effect of its to the corporation.
  3. To know the consequences of employee grievances towards achieving the goals of the corporation.
  4. To ascertain the strategic methods in handling employee grievances and preventing it’s further occurrence in the corporation.

 

 

  • SIGNIFICANCE OF THE STUDY

Due to the regular occurrence of employee grievance in recent times one begins to appreciate the need for a study that would contribute towards the development and advancement of knowledge on labour grievances and handling of labour management conflicts in Nigeria and with particular reference to Nigeria Railway Corporation Bauchi.

The management of Nigeria Railway Corporation Bauchi and other public organization will through this research study, understand why grievances occur their indisposition in good labour relations result in grievances. They will also appreciate the very need for grievances free work environment. The recommendations at the end of the work will be useful in finding ways to ensure tranquility in the organization.

This work will also help in finding the quickest and cheapest means of resolving employee grievance. Moreover, the union leaders, through this study will also learn how to utilize the instrument of collective barraging in negotiating with management to achieve positive results on grievance resolution. Individuals and groups will draw a lot of information and understanding from this study on this mechanism for expressing grievances to management. Labour leaders will be able to understand the legal procedures this study will elucidate in handing labour and work conflicts.

Finally, this research will be most useful for academic and conventional purposes. It will serve as reference for students carrying out research in related studies in the presenting and the finding can provide the basis for future studies.

 

 

 

 

 

  • SCOPE OF THE STUDY

This study is designed to look into the management of employees grievance with particular reference to Nigeria Railway Corporation Bauchi.

 

  • RESEARCH QUESTIONS

In the course of this study, and in a bid to ensure that this research achieves its aims and objectives the following research questions were designed:

  1. What are the factors that give rise to employee grievances in the corporation?
  2. In what ways can employees express their grievances in the corporation?
  3. What are the consequences of employees grievances in the corporation?
  4. What are the various ways of handling employees grievances by the management of the corporation?

These questions all put together, help us to channel our investigations and studies towards finding the root cause of employee grievance in Nigeria Railway Corporation and solutions to these grievances.

 

  • DEFINITION OF TERMS

Some of the basic concepts that may look vague or ambiguous and therefore pose a threat to the understanding and assimilation of this work are concisely defined below.

  1. MANAGEMENT

Here, we mean those who carry out the task of planning, organizing, staffing, directing and controlling with the organization.

  1. LABOUR

Those who belong to the intermediate and junior cadre workers. They could be equally be seen as those who belong to the non-management cadre.

  1. LABOUR DISPUTES

It means controversies dealing with the terms, contract or conditions of employment or representation of persons in negotiating, fixing maintaining or charging the terms and conditions of employment.

  1. GRIEVANCES

Any complaint by an employee or by a union (some times by employee or employees association) concerning any aspect of the employment relationship.

 

  1. GRIEVANCE MACHINERY/PROCEDURE

It refers to the structure/provision set up to resolve problems, which arise in the application and interpretation of the contract agreement.

  1. GRIEVANCE COMMITTEE

It refers to the union and management representatives, that reviews grievances after they have come up from lower steps of the grievance machinery.

  1. ENTREPRENEUR

This refers to one who innovates, introduces new ideals, new products, new technology and opens up new markets.

  1. INDUSTRIAL RELATIONS

It refers to discipline concerned with the systematic aspect of employment relation.

It is also a regulation relationship between the trade union, the employee and the government.

It is also the regulation of employment relations in any employment situation by the employment or management or their organization.

“This simplest way of economizing effort in an inquiring to review and build upon the work already done by others” Seltizelal (1959:53).    

 

 

Continue reading MANAGEMENT OF EMPLOYEE GRIEVANCES IN NIGERIAN PUBLIC CORPORATION

PROMOTING PRODUCTIVITY IN CIVIL SERVICE

PROMOTING PRODUCTIVITY IN CIVIL SERVICE

(A CASE STUDY OF ENUGU STATE CIVIL SERVICE COMMISSION)

 

 

COMPLETE PROJECT  MATERIAL COST 3000 NAIRA

 

                                   ORDER NOW

MAKE YOUR PAYMENT  INTO ANY OF THE FOLLOWING BANKS:
 GTBANK
Account Name : Chi E-Concept Int’l
ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

We also accept :   ATM transfer , online money  transfer 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

Enter Amount

form>

Call Help Desk Line :  08074466939,08063386834.

After Payment Send Your Payment Details To

08074466939 Or 08063386834,   The Project Title  You  Selected On Our Website , Amount Paid, Depositor Name, Your Email Address, Payment Date. You Will Receive Your Material In Less Than 1 Hour Once We Confirm Your Payment.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

You may also need:  web design company in Nigeria   

Bulk sms company in Nigeria

 

 

ABSTRACT

 

This study is a research of the Enugu state civil service commission the purpose of the study includes.

  • To find out whether civil servant are actually performing below standard.
  • To find out whether productivity is really declining in the civil service
  • To find out what the cause are in the civil service
  • To find out measures to be fake in order to arrest the situation

 

While carrying out the research the duties collection method adopted was the questionnaire the statistical toll used was chi- square.  A total of one hundred questionnaires were distributed act of which twenty worse referenced the finding from the hypothesis and research questions show that.

  • Adequate knowledge of job requirement recruitment of motivation and use of official working hand in the civil service.
  • The important of incentives and motivation to increasing efficiency in the civil service.

 

At the and the researcher made recommendations some of them include.

  • Management should improve the working conductive for the staff to achieve organizational goal.
  • They should and have a communication un between them because communication is one of the toll that could to effective management and employs skilled people in order to have efficient out put and to achieve them objectives .
  • Management should also motivate their workers through

TABLE OF CONTENT

CHAPTER ONE

Introduction

1.1     Background of study.

1.2     Statements of problem.

  • Purpose f the study
  • Scope of the study
  • Research questions
  • Research hypothesis
  • Significance of the study

1.8     Limitations of the study

Reference

 

CHAPTER TWO

Review of related literature

  • Meaning of productivity
  • Productivity decline in the civil service
  • Cause of productivity decline in the civil service
  • Conduction for promoting productivity in the civil service

Reference

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

  • Research design
  • Area of the study

3.3     Population of the study

3.4     Sample and sampling procedure

3.5     Instrument for data collection

3.6     Validation of the instrument

3.7     Reliability of the instrument

3.8     Method of data collection

  • Method of data analysis

References

CHAPTER FOUR

Date presentation and analysis

  • Presentation & analysis data
  • Testing of hypothesis
  • Summary of result.

Reference

CHAPTER FIVE

Discussion recommendation and conclusion

  • Discussion of result findings
  • Conclusion
  • Implications of the research findings
  • Suggestion for further research

Reference

Bibliography

 

 

 

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

There historical background the civil service data back to the end of colonial masters and post independence period.

After the second world war there were about 14 British administration in the recitation to Nigerians supported staff and one European stenotherm..  The headquarter of    the most technical departments was in Ebutometa that of the veterinary service was in vow while that agriculture and  forestry was in Ibanda field administration was co-ordination  from two centers Kaduna for  the north and  Lagos later Enugu for  the south. In 1939 southern Nigeria was split into two regions eastern and western region respectively.  The Rechard constitution in 1946 further divided the country into the regions namely.  The northern and eastern regions.  The McPherson constitution of 1951 introduced the apartments of ministers for the regions and at the center, there were also the suggest the independence of the civil service between the politicians in office and the authorities of the central government.

During the Lord Laugard era the duties of all administrative offices were just that of maintaining law and order in the district placed under their immediate administrative control. It was only at the end of world war 11 (two) that effort were made to achieve some social and economic benefit for Nigerians.  It was at that time that such office like the department of marketing and export were established.  In he western Nigeria civil   servant were told that policy making was the exclusive   function of the legislature.  So, the civil savants were to do whatever the legislature wanted them to do. in the eastern state civil servant were to give sound advice to the political leaders control the traditional aspects  of the government  activities and were also to be efficient executives who    could manage and treat all the complex operations of modern state.

 

In   the northern Nigeria the duties of administration office includes to give out him self you service to train people to build up an efficient institution of local government and finally to facilitate  the emergence  of an intelligent and responsible public opinion. The system of administration that    emerged on independence was British in character.  It was also English language that was used as a medium of communication in the conduct of government.  The country sought civil war six years after independence and this was quickly followed by another six years of oil boom which brought about extreme materialism. This gave use to great indiscipline corruption and  a total contemplation of order within    the whole society including  the civil service.  Having discussed the historised background of the civil service and its roles before and after independence, it is necessary at this stage to define the “productivity which is the main objective of this research.

 

Productivity has been defined as the volume of goods and service produced per worker with in some specified unit of the year month week day and hour.  For some years now there has been consistent public outcry about continued decline of productivity in the civil service.  It is for this reason that this work is been carried out in the view to finding the causes and thereby bring about commendation that will promote productivity in the civil in general to achieve a successful result in the programme, this researcher has decided to carry out a case study of Enugu state civil service commission

 

 

  • STATEMENT OF THE PROBLEM

There has been consistent low productivity in the civil service since Nigeria become independence.  This study is set out to asses the…

 

 

Continue reading PROMOTING PRODUCTIVITY IN CIVIL SERVICE