(CASE STUDY OF POWER HOLDING COMPANY OF NIGERIA (PHCN)

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Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

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OR
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CALL OUR  CUSTOMERS CARE  OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 1 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

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ABSTRACT

The opinion pool information system is a web based service owned management and maintained by the companies within the office and has been in use for over years. The main purpose of the service is to provide the general public (hereafter referred to as citizens) a facility to log complaints, make a suggestion and/or request information (hereafter referred to as incidents) and tank the processing status of same. These incidents vary significantly in type and urgency and requires the attention of officials hereafter referred to as users. Within one or more public sector entities. The opinion pool information system has a human resources system with a single purpose of maintaining sensitive information that is requires for a few key employees outside of HR. the opinion poll information system is a major change to the way things are currently done. Using the opinion poll information system must be a company directive otherwise it will never be fully implemented.

CHAPTER ONE

 

1.0       INTRODUCTION

Opinion pool is a crucial element of business success. Every time you have contact with your customers you have an opportunity to improve your reputation with them and increase the likelihood of further sales.

From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business. There are also programmes you can put in place to increase your levels of pinion poll.

This guide outlines what opinion pool involves. It explains how you can use customers contact; feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint.

Opinion poll involves putting system in place to maximize your customers satisfaction with your business. It should be a prime consideration for every business – your sales and profitability depends on keeping your customers happy.

Opinion poll is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-feeling roles, opinion poll should be a core element of their job description and training, and a core criterion when you’re recruiting.

But don’t neglect the important of opinion poll in other areas of your business. For instance, your warehousing and dispatch departments may have minimal contact with your customers but their performance when fulfilling orders has a major impact on customers’ satisfaction with your business.

A huge range of factors can contribute to customer satisfaction, but your customers – both consumer and other business – are likely to take into account:

• How well your product or service matches customers needs.
• The value of money you offer
• Your efficiency and reliability in fulfilling orders.
• The professionalism, friendliness and expertise of your employees.
• How well you keep your customers informed.
• The after-sales service you provided.

 

1.1       STATEMENT OF PROBLEM

Owing to:-

(i)                 The difficulties people face in transferring information data.

(ii)               Unwillingness attitude of some PHCN staff when checking their customers’ information.

(iii)             Fragile nature of customers information

(iv)             Difficulties people encounter when checking their customers information

(v)               Time wasted in manual processing of customers information

(vi)             Important nature of customers information in the business world.

The need arises for the development of computerized opinion poll information to alleviate these problems.

 

1.2       AIMS AND OBJECTIVES

This aims and objective of this project are listed below:-

• To develop software called web based opinion poll information system that will replace the manual method.
• To develop, promote and provide adequate and efficiently web based opinion poll information system.
• To maintain an efficient system of collection, sorting and delivery of customers information.
• To demonstrate increase motivation to the PHCN workers.
• To eliminate the error involve with the manual method of checking customers information.
• To save the time wasted with manual method of checking customers information.

1.3       SCOPE OF STUDY

This project work is narrowed to PHCN Enugu. It deals with the development of web based opinion poll information system to help in the checking of customers information.

 (A CASE STUDY OF CIVIL SERVICE COMMISSION ENUGU

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Note: our case study can be change to suit your desire location . we are here for your success.

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COMPLETE MATERIAL  COST  N2,500 Or $10.  FRESH  PROJECT MATERIAL  COST 50,000 NAIRA FOR UNDERGRADUATE, OTHERS 100,000 -200,000 NAIRA.

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
Swift Code: GTBINGLA 
Dollar conversion rate for Naira is 175 per dollar. 

Note:  We accept bank transfer, ATM cash transfer , Online payment using your ATM , Western union bank transfer.  We will respond to you anytime of the day. 

OR
PAY ONLINE USING YOUR ATM CARD. IT IS SECURED AND RELIABLE.

CALL OUR  CUSTOMERS CARE  OKEKE CHIDI C ON :  08074466939,08063386834.

AFTER PAYMENT SEND YOUR PAYMENT DETAILS TO

08074466939 or 08063386834, YOUR PROJECT TITLE  YOU WANT US TO SEND TO YOU, AMOUNT PAID, DEPOSITOR NAME, UR EMAIL ADDRESS,PAYMENT DATE. YOU WILL RECEIVE YOUR MATERIAL IN LESS THAN 1 HOURS ONCE WILL CONFIRM YOUR PAYMENT.

WE HAVE SECURITY IN OUR BUSINESS.   

MONEY BACK GUARANTEE

ABSTRACT

Ever since man discovered the computer and hence computer science, attempt have been made to computerize every facet of human life. This project work experts the issue of designing and implementing a state civil payroll accounting system which inherent advantages (speed and accuracy over the more tedious inefficient and time consuming manual system.

This system encountered the following problems. Late receipt of raw data each month. Regular break down of the accountant machine presently used for data processing, irregular power supply, many errors resulting from the manual methods of data processing and the office caused by bulky files and constant complaints for errors from the workers. Consequently a computerized payroll accounting system when designed to take care of the above problems.

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

Computer, the versatile data processing machine has been found very useful in every human endeavor since its incursion into many fields of study, industry, business, sciences and technology in general. Payroll is being prepared by organization, committees, governments and other business firms, it is also part of account department, many organization concern. It is used for the preparation of worker’s salary daily, weekly or monthly.

The payroll module which helps in data processing, processes monthly pay of all the employees in state civil service commission. The module maintains staff loans, advances, tax and other deductions from staff pay. It also performs annual increment on the salary of qualified staff each month. The payroll list every employee for whom the computer has produced a payroll chewue and shows for each employee what deductions are subtracted from gross earnings to arrive at net pay. This report is reviewed by the manager of the payroll department before the cheques are released for distribution.

1.2     PROBLEM DEFINITION

          Over the years, manual method of payroll has been used. This method has its problems. It has been proven to be very ineffective and inefficient. Some of the problems are

1. The job of preparing salary payment manually is tedious causes delay
2. As a result of the problem above, manual method have a lot of discrepancies.
3. This method encourage fraud figures are easily manipulated and changed.
4. The manual method requires people who are competent in mathematics related computation to do a reliable job. As a result people of such are very scarce.

 

1.3     OBJECTIVES OF STUDY

          The study aims at designing a payroll accounting system that will help to eliminate mistakes, delay and frauds associated with manual calculation of workers salaries and entitlements

 

1.4     SCOPE OF THE STUDY

          The study aims at designing and implementing a state civil service commission payroll accounting system Enugu

 

1.5     LIMITATIONS

          In the process of carrying out this research work, some factors tried to hinder the free flow of work. These factors include

1. TIME: Time factors in the sense that the semester was short and as a result combining this work with studies was tedious.
2. FINANCE: Finance were rather on the lean side and as a result it affected the carrying out of the research in that monetary commitment was needed for going to the case study, photocopying document, browsing etc.
3. LUKWARM ATTITUDE OF THE STAFF: The staff of the payroll department were rather hostile and aggressive owing to the fact that the felt if this activity is computerized they might loose their jobs to the computer.

The difficulties students and staff of admission office usually face in any higher institution, made us to realize that computer assisted admission system is the best in processing students records in federal college of Education, Eha-Amufu Enugu. This will save our school the embarrassment caused by students complaints at the end of working day.

Our basic objective of designing and implementing an online students admission system is the development of data base computer program that will enable the Registrar and admission officers to efficiently, accurately and effectively process and coordinate the various students activities in the institution without much differences with little time.

In view of this, admission officers must prepare for successful working relationship with an online information processing and in addition, get their members of staff familiarized with the system for easy and effortless exercise that produce reliable output. (result)

This project describes how much a students admission system is developed and how in particular it can be effectively used for the day to day running of the set-up. For the purpose of this research we shall use data base programming language version IV. This is because Dbase IV handles a large volume of data. It is database management package which is good for students record keeping activities.

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

          The background of the study is Federal College of Education Eha – Amufu. Here is the brief history about the college.

On February 21, 1981, the then Governor of former Anambra state, Chief Jim Ifeayichukw Nwobodo, announced the first provost and Registrar of the institution. On 23^rd December 1982, the Anambra state House of Assembly enacted a law retroactively establishing the college. The law cited as the “Anambra state of Nigeria law No. 28 of 1982” came into force on the 21^st February 1981

The aim of the college as set out in the law establishing it include

1. To  organized, improve and develop courses of science and training carious categories of teachers.
2. To promote research and advancement of science and learning.
3. To serve as a center for educational research especially as applied to local conditions.
4. To organize, improve and extend education of standard higher than secondary school level.
5. To encourage all classes and communities without any distribution to pursue liberal course of education.

After the announcement of the establishment of the college of education, Eha-Amufu by the Governor with effect from 21^st February 1981 a temporary office with skeletal staff was opened at an office around the then Anambra Television (ATV) independence layout Enugu.

On 7^th August, 1981 the then Anambra state commissioner for Education and the then permanent secretary to the ministry took the newly appointed provost and Registrar to the present site of the college at Eha-Amufu, about 64km northeast of Enugu. The Enugu state capital. The site was formerly occupied by the federal government owned teacher training college (TTC) Eha-Amufu.

When the federal Government handed over the facilities of the college to the Anambra state Government, it decided to use the facilities to establish and run the college of Education, Eha-Amufu. This site of the defunct TTC, Eha-Amufu, has remained the permanent site of the college of Education, Eha-Amufu.

On 1994, it was handed over to Federal Government again and became federal college of education Eha-Amufu under the Governance of the ten Executive Governor of Enugu state, Dr. Okwesilieze Nwodo.

The ultimate goal of any establishment is effectiveness. This is achieved only when there is/are proper coordination of activities between the various units of the comprises the system. This coordination is even more important in institution of higher learning especially at the student’s admission, where the desired end is to bring in students who will at the end of the day acquire knowledge that will help the entire society.

Ineffectiveness of admission system could diminish its ability to relieve student’s tension, frustration and worse still produce lethal consequences. Any measure therefore that can improve the needed response of any institution and its general efficiency is most welcome.

An online students admission system enables the staff in charge to get the students record faster, therefore saving process precious time in students management.

In an online institution’s admission system, the electronic machine quickly retrieves any available information regarding to any student and display its within a short period of time.

Any adhoc enquiry concerning a student indebtedness to the school is responded to promptly computer could more accurately do staff duty roster.

Coding the particulars of the staff into the computer does this and after, it can be saved and will be available for retrieval at anytime. And because the documents are already in the main memory, it can also called up and printed and information about each staff is contained and can be accessible to determined how many hours in a week each works and when next he/she should be on seat. Thus reducing administrative workload on the staff.

1.2     STATEMENT OF THE PROBLEM

          The difficulties students and staff of admission department usually face in any institution of higher learning made us to realize that (computer aid) an online admission system is the best that can happen to federal college of Education Eha-Amufu. This will save our school the embarrassment caused by students complaints at the end of the working day.

It was in the view of this that Sandison (1994) pointed out that “a typical problem students have was moving from school to another school. In a modern society labor moves quite a bit and many students change schools at least once in their life time. Every time new students were offered admission into a school, there was a problem of which curriculum the previous school had followed and therefore whether the previous level tallied with these of the new school”

Many students neither know their right nor left at the admission level in the institution. Admission had frustrated so many students that some even miss a lot of lectures in pursuit of Registration.

1.3     PURPOSE OF THE STUDY

          The original purpose of this study is to design and implement an online students admission system in Federal College of Education Eha-Amufu. Its purpose are to have the following.

1. Efficient and safe storage
2. Quick retrieval of records and information
3. Proper accounting and file keeping
4. Quick response to any adhoc enquires
5. Assist is result recording
6. Assist in CGPA updating.

 

1.4     SIGNIFICANCE OF THE STUDY.

          It is hoped that the result of this study will serve as tools for helping students who wish to register for their NCE programmes, and will go a long way helping the staff also. This is easy to achieve since standard and tested computer programs handle all sorts of complex calculations, storage and retrieved of valuable information needed for the school.

Also, important is that fact that records prepared with electronic machine can be stored as long as needed in non-bulky and compact systems. Works has been done in many areas of computerization, in industry and commerce but not much has been done in school administration and management system/services. We have therefore done this work to highlight the use of an online in the important area of student’s services

1.5     SCOPE OF THE STUDY

DESIGN AND IMPLEMENTATION OF A SOFTWARE FOR THE COMPUTATION OF STUDENTS CGPA (A CASE STUDY OF COMPUTER STUDY OF COMPUTER SCIENCE DEPARTMENT.

ABSTRACT

This project is solely based on the critical appraisal of the use of computer in result processing. The work has done with the aim of studying all the processes involved in manual processing of students result with a view of developing software that can aid in doing the job whenever the new system is introduced to the relevant department (Computer Science Department). In the course of achieving these objective relevant literatures were reviewed on the subject matter.

Based on the review, various staff under Computer Science Department of Institute of Management and Technology Enugu were marked and used for the purpose of collecting the needed data for the research work.

The methods used during the finding were oral, interviews, observation, document review. It was also done randomly. Based on the data collected the researcher find out that there was much problem encountered using manual result processing, which has been taken care of by the developed software

CHAPTER ONE

 

1.0     INTRODUCTION

          Information technology is able to facilitate the revolution of changes, which optimize performance and profitability to institutions, organization and companies because it provides solution to one of the key business barrier that is distance, time and difficulties associated with crossing them or sharing them. Emergency of electronic processing of data and it’s computer technologies has led to the death of bugs, errors and time wasting during processing and computation of student’s result.

Electronics data processing introduced towards the end of 1934’s has brought fundamental dangers in the way, so many things art done, including the topic of this project and so many other things like product advertising, information sharing, on-line computation, electronic data storage, electronic mail exchange, to list but a few.

The computer science department in institute of Management and Technology Enugu is responsible for the processing various departments during examination, right from the inception of this great institution; result processing has been manually processed.  The manual system employed is not very efficient, in that a lot of paper work has to be done which takes a reasonable length of time to prepare. Due to the increasing number of students in computer science department (IMT) Enugu, that has written the examination in the school, results computation of the student’s CGPA has been a very difficult task.

Therefore, because of this problems and errors arising from such a system, a software-computerized result processing system becomes inevitable; the benefits accruable from the computer-based system cannot be over emphasized.

1.1     STATEMENT OF PROBLEMS

          Historically, result computation and students data record management in computer science department in the Institute of management and technology Enugu has been affected by several factors based on the current manual processing method used such as:

–        Loss of vital information relating to student result/ records

–        The time and labour involved in the student result computation of CGPA

–        Files and records not properly kept.

–        Miscalculation of students CGPA after graduation.

–        Difficulties involved in searching for a specified record

–        Wrong transcription and mutilations by accident or on purpose

–        Information is very insure and can be accessed by the wrong persons.

–        Insecurity of the result, which can be modified by unauthorized person/or access.

–        Use of filing cabinets makes retrieval of information very difficult.

–         Difficult of data sharing i.e. from HOD’s offices to exams and records.

1.2     PURPOSE OF STUDY

          Electronics data processing environment where information is processed using computers system hooked on to a Network is more advantageous. Owing to this, therefore, the purpose of this study is directed towards developing a powerful computer application program that will collapse the short-comings encountered in the student’s result processing and data management in the great department of computer science in the institute of management and technology (IMT) Enugu.

1.3     AIMS AND OBJECTIVES

          The main objective of this project is to provide a faster means of reducing some (or all) the problem encountered during result computation and registration of student such as:

–        Errors due to over sight

–        Redundancies in record keeping

–        Errors in computation

–        Difficulties in sharing

–        Money time for duplication

–         Delay in computation

1.4     SCOPE OF STUDY

DESIGN AND IMPLEMENTATION OF COMPUTERIZED PERSONNEL APPRAISAL SYSTEM (CASE STUDY OF PERSONNEL DEPARTMENT IMT ENUGU)

 

ABSTRACT

Personnel appraisal performance/evaluation is the process through which staff of an organization are accessed annually to determine their continued relevance or otherwise to their organization, in this case, personnel development this system is concerned primarily with the basis function of giving special advise to the management, recruitment, training and development benefit and welfare, the achievement of personnel poplicies and procedures. Computerized system posses high speed of processing, its versatility and high retrieval system makes possible completion of tasks that cannot achieved by manual system because of difficulty in computing them on time. Therefore, this project is meant to understand the personnel appraisal system the feasibility study of existing system and the implement of those system manually with its inherent problems consequently develop a new system basically computerized system that will solve the problem using visual basic. The problem researcher enounced in the course of study is to get information from my case study was not easy for me due to the systems there are using but I later get the information needed.

CHAPTER ONE
1.0 INTRODUCTION
Computers have become a glamorous “attractive” new adventure especially its limitless areas of application with in the society, so computer oriented literacy and application have become must that an average man in the society suppose to no the basic computer concepts and terminology, how the computer works and how it can basically be used to solve problems. Many companies and organization are all interested on how fast they could get the job done with efficiency and accuracy. Not only that many organizations no longer employ those who have no basic computer knowledge but in Nigeria today, basic knowledge in computer has become one of the criteria for employment.
Following the emergency of computer and other electronic data processing equipment paper work and the need for record keeping came into play. The uses of computer have caused decisive changes in human civilization. Its development is one of the major events not just in scientific history, but in the world history. The computer has deeper effect on less than anything else because it penetrates the technological level; penetrate the logical activity, political activity and the way people think. It is very difficult to think of any aspect of our life that is not scientifically influenced, this is why origination, firms especially in administration choose to-automatic their offices.
A personnel appraisal is one crucial tasking and risking aspect of organization is glaringly not only important but also an essential necessity. The term personnel appraisal is the process through which staffs of an organization are accessed annual to determine their continued relevance or to their organization. The personnel appraisal system term among other embraces:
a. Recruitment, selection and placement
b. Wages and salaries administration
c. Employee welfare health and safety and leave
d. Training and development and industrial relatives and also joint consultation.
Finally, in this project titled “Personnel appraisal system” is centered on using the computer as an aid to process the personnel and all its appraisal function with its attached advantages over the mundane filing system.

1.1 STATEMENT OF PROBLEM
The current system has some limitations, at a time of carryout this study, Institute of Management and Technology (IMT) Enugu, is still using the manual method of evaluating salaries of workers. This method is prone to many errors, problems and difficulties stated below:
a. There is a problem of emission of names which may occur as a result of carelessness of the person that is doing it therefore putting the person in difficulties of not getting his money on time.
b. The manual system takes much time which have been save and used to do some other office work that is necessary.
c. The limited communication that exists between manual prevent smooth flow of information with the workers.