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THE IMPACT OF WESTERN TELEVISION PROGRAMMES ON THE CULTURAL VALUES OF THE NIGERIAN YOUTHS: A CASE STUDY OF ESUT STUDENTS, ENUGU.

THE IMPACT OF WESTERN TELEVISION PROGRAMMES ON THE CULTURAL VALUES OF THE NIGERIAN YOUTHS: A CASE STUDY OF ESUT STUDENTS, ENUGU.

ABSTRACT

This study probes the impact which TV. has on the cultural values of the Nigerian youths.   It specifically tackles the impact of western TV. programmes on Nigerian university students.  The research posits that the current trends in cultural behaviour of youths in Nigeria as observed among ESUT students Enugu is significantly associated with their perception of Western culture and exposure to western TV. programmes.

The assumption that foreign media content has direct powerful effects is shared by optimistic modernization theory Lerner 1962, Rovers 1964, Schramm 1964) and the later critical perspective of cultural and media imperialism (MCphail 1981, Pltschull  1984, Garbner 1977.

Previous studies by Payne and Peake (1977), Barnette Mcphail (1980) Skinner (1984) have all  found western television especially U.S TV. as having levels of influence on the cultural values of viewers in less Developed countries.

The research applies the theory of Acculturation, along  with the cultivation of enculturation hypothesis.  Defluer and Dennies 1991, Garbner 1977, Morgan 1991).  To explain that acculturation of Nigerian youths takes place as a result of exposure to western TV. which influence the perception of TV. reality and alters self image.  From the review of related literature, the following hypothesis emerged for testing.

Hi more exposure  to TV will tend to load to identification of western TV stars as models.

H2 imitation of the behaviours of TV stars will tend to be higher among those who identify with western TV stars than those who identify with Nigerian/African TV. stars.

H3 students who prefer watching western TV will  tend to approve of  girls initiating love relationship  with men more than those who depend more on TV. for information and entrainment will tend to chose to migrate to western countries more than those who depend more on other media.

Research hypothesis 1, 2, and 3 received statistical support  from the analysis of collected data using the survey research method.  The testing of hypothesis 4 shows that there are other factors  which influence choice of emigration site along with TV. Recommendations to check the  cultural genocide for further research were preferred.

CHAPTER ONE INTRODUCTION

The Roots                                                                                    1

Maintaining the edge                                                                   4

Television in Nigeria                                                                   10

  • Background of the study 13
  • Statement of the research problem 16
  • Objectives of the study 17
  • Significance of the study 18
  • Research questions 20
  • Research hypothesis 21
  • Conceptual and operational definition 22
  • Assumption 24
  • Limitations of the study 25

 

CHAPTER TWO

REVIEW OF THE LITERATURE

  • Sources of literature 27
  • The Review 28
  • Summary of literature Review 32

 

CHAPTER THREE

METHODOLOGY

  • Research method 47
  • Research Design 48
  • Measuring instrument 48
  • Data collection 49
  • Data Analysis 50
  • Expected Result 51

 

CHAPTER FOUR

  • Data analysis 54
  • Results 65
  • Discussions 71

 

CHAPTER FIVE

SUMMARY AND RECOMMENDATION

  • Summary 79
  • Recommendation for further study 80

 

Bibliography                                                                                       89

CHAPTER ONE

INTRODUCTION

THE ROOTS

Why are we what we are? Third world!

There are two broad competiting paradigms or models of theoretical understanding that seek to explain why some countries are poor and other are wealthy, why some are “first world” and others” Third world”.  These broad competiting paradigms are theory of “modernization” and the theory of “imperialism”.  Each paradigms has its own “clue concepts” or key explanatory categories” (Hagen 1962).

For modernist theorists the determinant of the social economic situation of any country is the concept of “modern” and its permutation and big categories such as “institutional differentiation” “development” “development”, “nation building”, “economic growth” “advanced industrial societies”, “Westernized” , “backward”, “primitive”, “tribalized” and many more.

On the other hand, those who employ the theory of imperialism have as their concepts such terms as “dependence”, “colonialism”, “liberation”, “Exploitation”, “late capitalist societies” or “societies in the stage of monopoly  capitalism”.

The backbone of the theory of modernization has been derived from a convergence of sources in the  social sciences in the western societies over a long period of time.

What modernization theorists most often end up with is ethnocentric piratical recipes which admonish the poor societies to imitate them all the way and they would acquire a sudden leap into the 21st century.  In order words, join the Calvinistic cruet and you will experience a sudden leap into modernity.

The theory of imperialism on the other hand derives its concepts from Marxist sources.  In a nut shell, the wealth and poverty of nations result from the global process of exploitation.  This is the situation that Andre Gunder Frank (1969) refers to as the “the development of under development”.

The problem of the poor countries  with particular reference to Nigeria is not the lack of technological know how, cultural traits conducive for development, or modern institutions, as is touted by modernists theorists, but that they have been subjected to the exploitation of the international capitalist system and its special imperialist agents, both domestic and alien.

The fundamental conceptual instrumentarium of the critique of imperialism is provided in lenin’s theory of imperialism.

“Imperialism: the highest stage of “capitalism” (1916).  The basic pronouncement in the book seems to be that the evils associated with foreign capitalist penetration of the poor countries are the necessary concomitants of capitalism in its present stage.

Nevertheless modernization theorists have also continued to argue that the present influence of the west is not the result of their exploitation of the third world countries.  They state that this particular argument gives the poor societies” a moral legitimacy” to demand aid or trade concessions.  Sort of  “reparation” from their alleged exploiters.  However the agree that rich countries depend on poor ones for certain raw materials but that this dependency is declining, and that a great decline in this dependence is expected in view of technology innovations and search for alternative resources nearer home.

Whatever may be the case the fact remains that the fattest profits for developed countries come from their overseas investments.  Offiong (1980) argues that it would be wrong to say that the industrialized nations will decrease their dependence on raw materials on the third world nations.

“They will continue to maintain a global policy designed to protect the sources of their crucial raw materials and markets for their finished products”.

MAINTAINING THE EDGE

          It is true that bourgeoisies social scientists in the west (The united states being the headquarters) and even in third world countries have gone out of their way to discredit the Marxist-Leninist theory, social scientists in the west must have undertaken the actions as a sort of strategy. But for those in third world only ignorance could answer for their action.

          Indeed the Euro African connection from it’s inception, some five centuries ago to the independence decade (1960s), visited Africa with the holocaust of slaving, the trauma of invasion and conquest the humiliations and complexes of occupation, and with a systematic and continuing impoverishment:

          In the 1960’s and 1970’s, it became apparent that the west European Expansionism was retreating.  The question then, according to Chinweizu (1978) was “were the Europeans retreating forever or were they retreating to regroup for another assault upon the rest of us”.  From  the situation in the current dispensation, it is clear that the answer to Chinweizu’s question is that the west Europeans were retreating to regroup for another assault against us.   The difference is that today the united states of America (who came out of the second world victorious) is the leader of the regroup. Again the assault is now more subtle but less no powerful than physical assault.

The genesis began with the acceptance and adopted of the modernists solution to underdevelopment.  One of such theories which relate to this subtle method of assault-international communication is given by Lerner (1956).  In his  concept of “empathy”, Lerner states that the inhabitants of third world nations must learn to empathize with the west for modern  transformation of their societies to be possible.

          Schramm (1964) on the other hand developed an interesting model in which he equates the level of social development to various nations.  Access to these modern mass media (Radio, Television, Films, Telephone and newspapers) is also linked to individual modernity.

          Nigeria and other third world countries have reacted to these findings by inventing a substantial amount of their foreign exchange earnings to import radio and Television transmitters and sets.  Thus setting the stage for imperialism.

          Thomas L. MC phial (1981) described this new form of imperialism through the media as “Electronic imperialism”.  He stresses that over the years, there have been but a few major trends in empire building.  The first era which occurred during the Greece-Foman period was characterized by military conquests.  The second era which was during the middle age involved mutant Christianity.  The third era which lasted between the 17th and middle of 20th century was essentially mercantile colonialism fueled by industrial revolution and a desire to both import raw materials and find export markets for the finished products.

          World war I and II not only stopped major military expansion movement but also placed the industries of the west in command of vial trade routes and practices.

          By the middle of the 20th century there began a shift to a service based economy in the west which relies substantially on telecommunication systems, which traditionally geographical borders and barriers to international communications are being rendered obsolete.

          The post industrial society with information related services being the corner stone, has significant implication for industrial nations alike.  Military and mercantile colonialism of the past may be replaced by “Electric colonialism” in the future.  It might become possible that a nation state may now be able to move from the stone Age to the information Age, without having passed through the interring steps of industrialization.

From MC Phial’s explanation many countries including Nigeria could be said to be on the with electronics.  This trend is indicated by the dependency relationship between third world counties as Nigeria and the industrialization countries as Japan and America. Third world countries depends on industrialization ones for communication hardware, produced soft wares, and related information protocols, that vicariously establish a set of foreign norms, values, and expectations which in varying degrees, may alter the domestic cultures and socialization processes.  Essentially, Electronic colonialism of the 18th and 19th centuries.

          The above reality has resulted in upsurges of nationalism in many third world countries.  The nationalists show parallel concern for political, economic as well as cultural control over their own destinies.  This concerns have over the years been typified with terms as “Non Aligment” “New international Economic order”, and New world information order” respectively for political, economic and cultural issues.

          It is with the cultural issues that students of journalism and telecommunication find theoretical and research interesting for instance, two of the largest issues international concern that link the third and west, and frequently on opposing sides, are the performance of the major wire services, (Associate press AP, Reuters, Agence France press Afp, united press international UPI).  The major television broadcast syndicates (Visnews and UPIIN) and direct broadcast satellites (DBS).

These big time players in the milieu of international communications are firmly owned and controlled by western Europe and U.S to serve their interest.  It has been sufficiently documented that western News media especially the American News media have been consistently found.

(Schiller 1976) to portray Africans as dangerous, unstable, non present, non active, unproductive and therefore always in need of help.  Little wonder why a little European boy, when he saw an elegantly dressed African gentlemen in the international City of Geneva, said to his mother “mummy he’s hungry  him some money”.  This shows the power if the media to shape perceptions especially when there are no alternative sources of information.

          Likewise individuals and  groups in Africa are exposed to the media of the west.  If news about Africa in the Western news media is all about confusion, backwardness, then Africans will logically have negative perceptions about themselves and their African neighbours.  Such a situation is what structurelist call a disgussed form of cultural imperialism.  In this type of set up, where the developed nations dominate the flow of news or mediate the flow of news to and fro, to and among the developing nations, there is created a state of dependency, a desire and ability to develop and think more like the developed nations.

TELEVISION IN NIGERIA

“It is simply impossible to exaggerate the impact of television on our lives and the lives of our children.  It is often said but nonetheless worthy of  repetition that television has altered our consciousness, our manner of relating to other people and world, our decisions about the expenditure of our wealth and the use if our leisure reordered our lives that we do  not yet recognize the change”.  Television, that which has occupied the central position in the issue of international communication especially intercultural and cross cultural  communication issues, came into being in 1884 with the perception of the  scanning disk by Paul Nikpow.  The scanning disk was a forerunner of modern Television.

In 1923 Vlodimir Zworkin, a Russian resident America invested the picture tube-conoscope  which he later perfected in 1929 by developing the catholery tube –Kinescope.  Television broadcasting began first in Britain in 1936, and followed by United states of America in 1939.

          Television and Television broadcasting in Nigeria developed along regional lines.  In 1959, the Western Nigerian Television INNTV was  established by the western region government.  The Eastern Nigerian  government followed suit in 1960 with the establishment of Eastern Nigeria Television (ENTV) Enugu and so it continued.

As at 1997, there were two privately owned satellite television stations in Nigeria.  African independent television AIT Lagos and many broadcast international MBI one partial satellite television transmission station (NTA Network); 42 cable television stations, II private radio stations, 23 state television stations, 28 NTA stations; and nine private television stations.  Television is now obviously the most important medium for entertainment in most parts of the world.  It most obviously involves the content of the screen –programs, actions, people and places.

Many social scientists agree that all of the interesting effects of television can be traced to the images on the screen.  The exclusive cause of changes in perceptions, judgments, evaluations, emotions and even bodily functions is thought to be information in two-dimensional florescent light that  appears within the boundaries of the tube.

The government of the federal republic of Nigeria understands the ability of television to affect peoples ways if life  that it set out in the cultural policy documents to keep Nigerian television Nigerian.

Processing the roles which television should play and policy states that Television should be used to project Nigeria arts and culture and value system.

b.              At least 70% of television programmes should be produced locally.

c.               The programme content of television  should be made relevant to Nigerian realities history and achievements.  The extent to which these  aims can be achieved is limited by very many factors bordering on globalization of information and privatization and commercialization of the broadcast industry.

          With the introduction of Direct Broadcast satellite (DBS), the government owned stations had easy access to foreign produced programmes coming mainly foreign from Europe and America.

          Also by commercialization and privatizing the industry, it became difficult for government owned television stations to continue to carry out their social obligations with out government funding.  The private television provided very stiff completion and were attracting more advertising revenue than government owned  media houses.

          It is an effort to attract advert revenue which is ensured by packaging programmes that will attract a lot if viewers that the major government television stations NTA broadcasts foreign programmes such as soap  operas, music videos, cartoons movies etc.

1.1     BACKGROUND OF THE STUDY

          The last ten years have witnessed the privatization and commercialization of the broadcast medium. It has witnessed the most pervasive period of foreign television programmes and films into Nigeria.  The foreign television programmes states and western Europe and even when they are not from these places as the cases with soap operas from Mexico, they are only local variations of international capitalism.

          American made programmes particularly are seen in  practically every country where television exists.  It is believed to exert influential power in various countries.  There is no question that one of the more remarkable phenomena of the 21st century is the widespread diffusion and accompanying popularity of American films and television entertainment programmes throughout the world Guback (1969), Lee (1980); Tunshall (1977); Wells (1972).

          It is my belief in line with that if most local critics of American television industry (Hamelink 1983; Schiller 1989, 1976; Mattelert 1970) that the United states and western Europe hold sway over the economics as well as the cultures of third would countries.

          In Nigeria as exemplified by trends in Enugu metropolis and use where, western exports of television entertainment are shown in NTA Enugu, ESBSTV, minaj systems, channels, MGM, Cartoon Network, CNN international, TNT classical movies, ESPN – Expanded sports programme Network) channels provided by various satellite transmission operators as DSTV, Multi choice, music television, Euro sports etc.

          I am aware that the inclusion of NTA Enugu and ESBS in course of foreign television programmes might raise eyebrows.  There inclusion is due to the fact that most of their programmes which have been documented to be viewed most by youths, expose youths to foreign cultures.  Such programmes include soap operas, movies and youths programmes as “our generation” and defunct youth perspectives.

          “Our Generation “ is shown on NTA Enugu while “Youth perspectives” is shown on ESBS.  The two programmes are presented by youth and are regrettably replete with music video of western origin dominated by rap stars as Tupac shakur (late) Beyonce Ashanti, 50 – cent, Sean Paul, Kell Rowland  big, Queen Latita, Eeline Dion etc.

          it is my belle that western television especially American television exports is conscious/strategic “weapons” aimed at subduing the cultural values of less developed countries.

          There could be no more explicit admission of this strategic communication they one made byu sig Mickelson, president Radio free Europ/Radio liberty in Jan 21, 1977, about the move by the solviet union and third world countries for balanced flow of introduction in defence of indigenous interests and culture against the dominance of the west.  Mictleson states that success of this campaign would have effect of moving the philosophy and practices of the third world societies further away from those of the western world, alienating and isolating our own philosophy and practices.

1.2     STATEMENT OF THE RESEARITY PROBLEMS

          The average Nigerian youth, it is oberserved is always eager to be associated with the developed nations the Europe and north America.  He sees the western countries as a model.  He “thinks” western while  earnestly hoping that one day he will be in the white works.

          Many Nigerian youths tend to imitate western cultures  especially American cultures.  Nigerian youths either talk” or dress American.  The Nigeria youth appears to see everything America western in  a positive light at the expense of local cultures, norms and values.

          Nigeria university student have low me  a set of brain washed youths who think more of the trancient and canal ideals of  western cultures, rather than their own.  This has led top increase in the rate of violence, rape, gengsterism, weird dressing, juveniles delinquency, drug addition, excessive desire for foreign products, sexual perversion unpatriotism, burning desire to migrate to the U.S and western European countries etc.  All of which have tremendous negative effect on our bid for national development.

1.3     OBJECTIVE OF THE TSUDY

1.       To  isolate western television and examine its pervasive impact on the cultural values of Nigerian University Students

2.       To show how the contents of western TV. Programmes effects Nigerian  university students.

3.       To show if their perspection of the west affects their attitude towards western TV. Programmes.

4.       To show the relationship between exposure and the desire to migrate to the U.S and Western Europe.

5.       To show the implications of the western TV culture on Nigeria as a state.

6.       To make recommendations based on the findings of this research.

 

 

1.4     SIGNIFICANCE OF THE TSUDY

          It has been observed and stated severally that moral bankruptcy among Nigerian youth especially university students is growing in leaps and bounds.  Local cultures, values, tradition, norms and mores are sacrificed at the alter of modernity.  Excessive positive perception of the western world by Nigerian youths may translate to umpatriotism for their own country.

          This study is an offshoot of the  concern for the possible dilution, domination and finally absorption of the African/Nigerian culture which until the present has been characterized with good neighbourliness, respect for elders, virtuousness, group or community orientation and collectivism.

          The Nigerian youths perception of western especially, American behavioural norms and values as better than their own, is a key element in preparing them for acculturation leading to low Nigeria self-image, high projected self image and a flaring desire to migrate to the west especially to the united states of America.

          It will not be unusual in a visit of any university in Nigeria to find individuals imitating behavioural modes of dress, attitudes, and  mannerisms of the personalities they  admire including fictional characters with whom they identify on TV. Idolized and imitated international, are modes of dressing, and often personal idiosyncratic behaviours of popular stars as notorious Big (Late), 50 Cent, Sean Paul, Michael  Jackson, late Tupec-Shakur, Ashanti, Kelli, Rowland, Celine Dion, and such characters as Van Damm, Schwarzenegger, Silverster Stallon, Leonardo Decaprio, Jennifer Lopez, Chuck Noris etc.

          It has been observed and disturbingly that Nigerian University students in increasingly greater numbers, adopt and imitate behaviours aid life styles portrayed by dominant cultures of countries outside their own to the influence of which they have become exposed.

          Such a situation is not healthy for a developing country as Nigeria especially now that genuine attempts are being made at putting in place a credible democratic process. The conduct of this research at this time will enable the government to know what role the media  can play in the development of any country and therefore enable them harness the mass media especially TV to help in the democratic process, and the development process in general.

          The research is also particularly timely because as a result of technological developments process and economic pressures, international programmes movements especially from U.S and western European countries are likely to increase.  The result of this research will enable the government and other policy makers to put adequate measures in place to check the movements and its effects.

          Most research on emigration in economic and demography has concentrated not on the role of information but on economic and political conditions.  From the result of this research, the government will understand if a fine-turning of international broadcast industry could help  tackle the issue of brain drain.

1.5          RESEARCH QUESTIONS

  1. Do Nigerian youths expose themselves more to TV. Than other media?
  2. Do they prefer western TV. Programmes to locally produced ones and why if yes?
  3. does exposure to foreign TV programmes affect Nigerian youths attitude to the western nations?
  4. In what ways do these attitudes manifest in the behaviours of Nigerian youths.
  5. Do Nigerian youths identify more with local or foreign TV. Stars ?
  6. Will improvement of local TV./movies industries improve Nigerian youths preference for local TV. Products

 

1.6     RESEARCH HYPOTHESES

Hi:  More exposure to TV. Will lead to identification of western TV. Stars as models.

Ho:  More exposure to TV. Will not lead to identification of western TV stars as models.

H2:  Imitation of the behaviours of TV. Stars will tend to be high among those  who identify with western TV. Stars than those who  identify with Nigerian/African TV. Stars.

Ho:  Imitation of the behaviours of TV. Stars will not tend  to be higher among those who identify with western TV stars than those who identify with Nigerian/African TV stars.

H3:  students who prefer watching western TV will tend to approve of girls initiating love relationship with men more than those who do not.

Ho:  Students who prefer  watching western TV will not tend to approve of  girls initiating love relationship with men more than those who do not.

H4:  Those who depend more on TV for international and entrainment  will tend to chose to emigrate to western countries more than those who depend more on other media.

H0:  those who depend more on TV. For information and entertainment will not tend to close to migrate to western countries more than those who depend more on other media.

 

1.7     CONCEPTIONAL AND OPERATIONAL DEFINITON

  1. Youth

Conceptual:  youth conceptually defined, means young men and women.

Operational: For the purpose of this study youth is defined as students in various universities in Nigeria and who fall between the ages of 16 – d 30.

  1. Media

Conceptual: This include all instrument of communication such as telephones, radio, TV, newspapers etc.

Operational:  Media is operationalized in this study to refer to TV. Broadcast which are available to  viewers in Nigeria.

iii.      Cultural Identity

Conceptual:  Cultural identity of any person is the self definition, self perception and self-image of that person as a member of a group exhibiting uniform culture that are consistent with the values of that group.

Operational: Cultural identity is operationally defined as those commonly shares socio-political interpretations and meanings related to the beliefs, norms, values, attitudes and behaviours within Nigerian.

  1. Cultural dominance:

Conceptual: This refers to nations of neocolonialism based on a policy and practice that have the effect of dominating the culture and affairs of less developed countries.

Operational – Cultural dominance in this study means the conscious and unconscious domination by western TV. media and media systems of Nigeria.

 

1.8     ASSUMPTIONS

  1. That a greater number of Nigeria university students watch TV.
  2. That western TV. Programmes have a greater appeal to

Nigerian university students than do locally produces

programmes.

  1. That the programmes contents of western TV. projects symbolic forms of social reality which are consistent with a common perception that western culture, as portrayed on TV is superior to Nigerian culture.
  2. That the foreign programmes also projects a common perception that success, in whatever sense, is generated by, represented by is consistent with the symbolic behaviour played out in western TV. Programmes.
  3. The western TV. Programmes portray symbolic behaviours that are alien to the national culture values of the Nigerian perple.
  4. The western TV. Is having a great acculturation impact on Nigerian university students in particular and on Nigeria youths in general.

1.9     LIMITATION OF THE STUDY

          Media imperialism is served by the TV Industry.  TV has enabled developed capitalist nations as America to “no longer grabs territory or rarely, but grabs consciousness, ways of thinking, ways of living” says Jacques Long, the French minister of culture in 1982 (Diome 1982).

Western TV> has more than permeated the cultural consciousness of Nigerian youths.  This study therefore examines the data in the light of both connotive and denotive meaning of media imperialism.

However due to the limitations of time and financial resources, I had to delimit the sample to university students in ESUT Enugu.  Had it been that time and resources were available similar studies would have been done in other selected schools in the country so as to ensure a more embracing result.

However, this task  faces further researches on this topic.  Also further studies should make provision for control sample to be selected from a typical rural areas where the use of the medium of television does not exist.

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THE ROLE OF MASS MEDIA IN COMMUNITY DEVELOPMENT

THE ROLE OF MASS MEDIA  IN COMMUNITY DEVELOPMENT

ABSTRACT

It is  obvious that Communication has gone  a long way in promoting unity and formation of relevant development.

This  project aims at revealing the roles of  mass media in community development. To express this pragruati  role, this  research  is divided into five  chapters.

Chapter one deals, with the  introduction  background of the study, statement of the research problem, objectives of the   study, research questions, research hypothesis, conceptual and operational definition, assumptions and limitation of the study.

Chapter two exposes the literature review, which express the theory of the research  work

Chapter three deals with the research methodology, research design, research sample, data collection, analysis  and  results.

Chapter four explains the data analysis and results of findings.

Chapter five, deals with summary and recommendations for  further  study.

This research findings points at the significance of mass media in community development, the measures  of  communication efficiency in communities and values of communication to enhance a developed society.

CHAPTER ONE

1.0   Introduction                                                               2

1.1    Background  of the Study

1.2    Statement of research problem                                    4

1.3    Objectives of the Study                                                       5

1.4    Significance of the Study                                             6

1.5    Research questions                                                     7

1.6    Research Hypothesis                                                   7

1.7    Conceptual and Operational definition                           7

1.8    Assumptions                                                              9

1.9    Limitation of the Study                                                9

CHAPTER TWO

  • Source of Literature                                                   10

2.2    Definition  of Mass media                                             11

2.3    The roles  of mass media in community development     12

2.4    The achievements of mass media towards restructuring the community                                                                    13

 

CHAPTER  THREE

  • Research Methodology                                               16
  • Research Design 21

 

CHAPTER FOUR

  • Data Analysis                                                            24
  • Results                                         35

 

CHAPTER FIVE

 

  • Summary 40
  • References 43

 

 


CHAPTER ONE

 

INTRODUCTION

 

This  study deals with the role of mass  media in community  development. Mass media  as an  act  of communication through  is as old as life  itself. Still remains one of the most important activities of man  since  the earliest days. Life  and living are  premised  on man’s  ability  to communicate.

Communication evolved as   a result  of the  persistent   natural   human love  to promote  unity  at times  and other  times conflicts.  Communication can be defined d as the process   or act of  transmitting information, ideas  and attitudes  from  a source  to a destination (Age  et al  1988). Mass  media of communication is one  of the levels of    dissemunationg information  to a large  audience  which  lack geographical   unity and whose  membership  can’t be  controlled. Mass media  enables  audience to receive and react  to messages  simultaneously (H. Blummer 1939).  The various mass media of  communication are fast becoming major instrument  for  promoting development  as  we will find out later.

BACKGROUND OF THE STUDY

Prior  to the institutionalization of mass  media  in it’s  present   form,  community  development  had  progressed  from  one generation  to another   generation.

In the  olden days, communities  or village  groups  undertook  different forms of project  such as village   hall,  villages square  with juju-shrines and various other  traditional project peculiar  to different   communities. Such development were usually  instantiated  by age  groups in agreement with  the  establishment  tradition  of the local area.

The scale  of such project  depends  on the  sizeable  community  and the country’s  quality  of leadership and  available  resources, external  influences  were limited  to those  of the immediate neighbors  of the  communities.   Generally, each   community  was  contended with its  own  achievement  and also unaware  of the activities  or  development  in distant. Inter village wars and   lack of means of transportation imposed  restriction  of interaction between  villages and towns.

In those  days,  Western  education  as we know was  virtually  absent  and development  project  were centered   around  the traditions  or culture  of the community, Hence, is the  area of  major development like roads,   hospitals,  maternities  and schools, the  need   were not  felt  and communities  were  generally  ignorant.  Narrow  winding  pathways were used  for inter village communication and trade.

In contents  to the above  situation, today, communities   are exposed  to various  influence both  within  and outside the confines  of the communicates. This influence had  resulted in quest for development strategies   in a comprehensive scale.

Expansion  of  government activities   stretching  into nooks  and  carmines  of the  state brought  about   greater interaction   between  communities  of different background coupled  with this, social, economic and political  changes have been brought  to the  door steps, economic    and  political  changes have been brought to the door  steps of various communities.

The planned  instititutionalisation of the mass media  has  been   felt by  various communities  and these  seemed to have had  direct  bearing on  both the extent   and the  pattern of development projects such as schools,  hospitals, post   offices, even  telecommunication  network  and electrification of towns.

Modern  tarred  roads and  bridges  are undertaken  today   by communities in place of narrow  winding  tracks and logs of woods across streams which used  to serve as bridges and others  like mechanized  farms, secondary  schools and universities.

1.2   STATEMENT OF RESEARCH PROBLEM

The purpose  of this study  therefore, is   to examine the roles played  by  mass media in  the area of community development  with respect  to:

Raising people  awareness of development   projects and opportunities. Helping to foster  attitude  and motivation  that contributes to development of the community as a whole.

Helping to foster attitude and motivation that contributes to development  of the community as  a whole.  Educating,  informing and mobilizing  people towards  the need  for community  development.

1.3   OBJECTIVES  OF THE STUDY

To make  development  information available, useful, proper  and relevant   to the communities it  serves. To bridge  the widening  information  gap between the urban  and the rural  contres.

To provide  easy access to developmental information diffusion at the grassroots. To assist masses  at the grass  root in identifying  and participating in societal  reciprocity of information and or news flow  from the urban  to the rural  setting.

 

 

1.4   SIGNIFICANCE OF THE STUDY

The benefits  of the community  to this  study is to make  the communities know  at what  stage of development  they are  and what  specific   forms  their contribution  should take. The  study also ensures  that the  aspect  agents   should be involved  in the formulation of public  development programmes  affecting the communities. It helps   to solve the  problem of  disunity  in community  development.

1.5   RESEARCH QUESTIONS

Can the mass media  play  any significant   role in community development. If  so, what has been their contributes to community  development   over the year? What are the achievements of mass media towards  restricting the  community.

1.6   RESEARCH  HYPOTHESIS

To find  answers  to these questions arising, a hypothesis  will be  formulated including the null hypothesis.

H1     The media  has  played  a major role in promoting community development.

H0       The media  has not played  any major  rile at all in promoting community development.

H2       The  media has made it possible for the people  in the community  to get information in order to understand the general  pattern  of daily interaction and specific  development and change.

H0       The media  has not made  it possible for the community  to understand the information give and the general pattern of daily interaction in specific   development and change.

  • CONCEPTUAL AND OPERATIONAL DEFINITIONS

MEDIA

The media creates  awareness, educate, persuades, inform  and   mobilizes  the mass. It serves as agent  of change which can  provoke and unprovoked  community development in their  social transformation and mobilization toward meaningful  changes.

 

COMMUNICATION

This  is  broadly  defined  as the process  or act of making things  of common knowledge. The  encoder (sender of  message) a message, the decoder  (i.e. the  receiver of the message) the channel (i.e. radio, television, Newspapers, town criers etc) and of  course, the feedback (i.e. the reaction to the message  being sent to the masses).

MASS  COMMUNICATION

In a method of education , mobilization and a collective weapon of fighting illiteracy, poverty,  ignorance  and the essential weapon to overthrow imperialism and to assist total liberation and community building and development.

COMMUNITY DEVELOPMENT

Is  about promoting the  welfare  and  productivity of communities  about scope and quality of participation of the people in  that process  and about structure, organization, operations and interactions and facilities  which  make this people.

ASSUMPTIONS

The  researchers  assumed that the  respondents  have been exposed to some development programmes. Also, respondents  must have known  the various  ways and  processes of communication which  are used in dissemination of information, mobilization and educating the community and society at large.

1.8   LIMITATION OF THE STUDY

This study as pointed  out, had  some serious  limitations in terms  of  finance  time, material and logistics. By it’s nature  the study deals with a society which is constantly  experiencing rapid  changes  apart from these changes in physical structure, changes also occur in human and legal setting.

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NEWSPAPER AND TELEVISION AS AN AGENT OF SOCIAL DEVELOPMENT (A CASE STUDY OF ADABA COMMUNITY).

NEWSPAPER AND TELEVISION AS AN AGENT OF SOCIAL DEVELOPMENT (A CASE STUDY OF ADABA COMMUNITY).

ABSTRACT

This work is designed to study how dwellers use Newspaper and Television messages to effect social change.

It is pertinent to note that Newspapers, though rarely find their  way into Adaba Community, only those who work in Uzo-Uwani Local Government Headquarter and those who are opportune to visit Urban areas, such as Enugu, Onitsha, Nsukka town, but a few, some times come home with few copies of these Newspapers on an irregular basis. Moreover, even the readership of these Newspapers is strongly affected by the high illiterate rate of the in of this Community.

Television sets, on the other hand, are owned only by wealthy individuals that can afford both television sets and the Electric generating plants which are required to operate the sets, or the chargeable motor batteries which are sometimes needed in place of generating plants. Therefore, to this community, television ownership is not confined to the literate class as many illiterate but well-to-do villagers own television as luxury goods capable of providing relaxation from the stresses of daily life. In this mass media organization and management lecture, Okenwa maintains that:

Most Yoruba people purchase television sets not just for luxury of it, but for the sake of Babasala’s drama which provides an excellent comic relief to the Yoruba man after his activities during this study shows the pattern of interaction between Newspaper and Television massages as agent of social development of Adaba Community.

Previous researchers in this field confirmed themselves to the study of the relationship between Urban and Rural areas in terms of media exposure. But this study distinguishes itself by studying a completely rural community such as Adaba Community.

Writers in this field, such as Everett Roger emphasize: that interpersonal communication channels are inadequate for reaching the huge peasant audiences of the less developed countries even when these channels are provided at the village level by government change agents.

CHAPTER ONE

1.0   PURPOSE OF THE STUDY

1.2    INTRODUCTION:…………………………………………1

1.3    IMPORTANCE OF THE STUDY:………………………………8

1.4    DISTINGUISHING FEATURES:………………………………10

 

CHAPTER TWO

2.0   REVIEW OF LITERATURE

2.1    Review of literature:…………………………………12

2.2    Summary of literature review:……………………21

CHAPTER THREE

3.0    THE RESEARCH PROBLEM………………………………………………24

3.1    Research problem…………………………………………………….24

Conceptual and operational definition of

variables                                                                     25

3.2    Research hypothesis and Null hypos theses………27

3.4    Assumptions……………………………………………………………….28

3.5    Limitations of the study……………………………………………29

 

CHAPTER FOUR

METHODOLOGY

  • Research method………………………………………………30

4.1    Research design………………………………………………..31

4.2    Analysis of data………………………………………………32

4.3    Expected results………………………………………………32

 

CHAPTER FIVE

  • RESULTS

5.1        RESULTS…………………………………………………..34

5.2        DISCUSSION………………………………………………50

CHAPTER SIX

6.0 SUMMARY AND RECOMMENDATIONS FOR

FURTHER STUDY

  • Summary 53
  • Recommendations for further study 55

REFERENCES                                                                   58

APPENDIX                                                                       60

SAMPLE QUESTIONNAIRE A-C                                          61

BIBLIOGRAPHY                                                               69

 


CHAPTER ONE

PURPOSE OF THE STUDY

INTRODUCTION:

In the few decades scientific and technological progress has imparted a truly mass character to information. Suffice it to say that in 1950 only five counties broadcast television programmes in the world, today 120 do so. Over the same period, the number of television sets reaching 700 million, wile the number of television viewers rose to 2,500 millions.3

Also the 1960s are marked by a rapid emergence of the latest sophisticated mass medium video technology. It has been estimated that there are 30 – 40 million video tape recorders and hundreds of millions of recorded video cassettes in homes all over the world, and these numbers are rapidly growing.4

In short, the rapid scientific and technological progress in communication has created new situation, that for the first time in history the vast majority of the countries of the world have become the object of information and propaganda.5 One night even say that today information has penetrated  all spheres of social and even private life with the need to be informed having become one of man’s basic needs.\

It is in recognition of the importance of mass information for mankind’s progress that the United Nations proclaimed the year 1983 the “international year of communication”. The main purpose of this move was to draw the attention of the international community to the needs of the developing countries which suffer from an acute shortage of information for accelerating their social progress6.

As this study revalues around “development|” One can view the concept of development to mean different things to different people.

To the first world, development suggests a process of improving structures, or creating new structures. It is in line with this thinking that the United State government started the development of nations abroad.

To them (U.S), it means Using Organizations to develop other nations. In developing countries such as Nigeria, the United State for information Agency (USIA), is used in development communication.

The second world (maxist) see development as a means of ideological or geopolitical expectation for the third world countries, whose characteristics include, relatively low per capital income a high rate of illiteracy, agriculturally based economy, short life expectancy, low degree of social mobility, a strong attachment to traditions, and a history of colonization.

Some writers see development as most important in the sphere of international communication. They pass this judgment because almost all activities of the third world governments are attached to development in a manner. They also see the mass media as an instrument for development, no matter who owns the media (private of government).

It is pertinent to note that development depends on the political framework of a generation. The degree of freedom enjoyed by the mass media is related to the political structure of a generation8. Because these writers see the mass media as an instrument of development, they try to use the mass media to achieve the national developmental goal.

International bodies like UNESCO, look at development as helping the third world nation to develop.

An organization like UNESCO seems to be supporting the third world demand for the New World information and communication order (NWICO), parthy as its perception of the conception of communication. In other worlds, UNESCO seems to accept the view that communication as well as other things forms part of development in the third world.

Despite this absence of a consensual definition of development, few contemporary writers fail to recognize that development is not synonymous with economic growth. “Starting an under is no longer considered the only way to effect the development of underdeveloped countries. The frequent occurrence of growth without development in the past and present of the now undeveloped countries is a fact while has led critical writers to urge that development be not confused, as it often is, with economic growth10. Poverty, inequality, unemployment, redistribution of income, along with other factors, now enjoy pride of place alongside economic growth. Thus such definitions as a process of structural change, change in the technical, economic, political and social arrangements by which resources distributed in a society, towards the end of providing the mass of the secure, healthy and satisfying life,11 would appear to be much more acceptable because taken by some writers and researchers in the development field towards extricating development studies from the clutches of conventionalism, and apparent short-sightedness.

Whichever way development is defined, there existing remarkable agreement on the view that certain countries of the world desperately need to acquire all or at least most of the attributes of development in virtually every aspect of the lives of their peoples.

On this note, when one utilizes the Newspaper and television to effect social changes or creating high responses to economic development, one socio-economic group must be identified and treated. This group are the rural dwellers, predominantly illiterates.

It is in consideration of his socio-economic group that his study intends, though a systematic and quantitative method to show how rural dwellers responds to Uzo-Uwani local government area of Enugu State has been chosen as a rural town, based on Renald Frankenberg’s criteria for classifying communities. According to him; community implies having something in common. In the early use of the world, it meant having goods in common. Those who live in a community have overriding economic interests which are the same or complementary. They work together and also play and pray together. Their common interest in things gives them a common interest in each other.

They quarrel with each other but are never indifferent to each other. They form a group of people who meet frequently face-to-face, although this may mean they are up back-to-back. That people in such an area of social life turn their backs on each other is not a matter of chance. In a community even conflict may be a form of co-operative12.

On this note, Adaba with an estimated 4,585 registered voters in 1979, is a typical rural community. It comprises 12 villagers out of which 4  villages are considered. They are Umuezeakwu, Aniocha, Amaetiti, and Amokwe. Adaba is 21/2  kilometers from the Local Government Headquarters – Umulokpa. The inhabitants of Adaba are mainly farmers and petty traders. The “ADABA” and “DUU” River and other seasonal streams provide them with fertile banks for farming.

Although the inhabitants have exceeded the UNESCO mark of  a radio set per 100 persons, the traditional mode of communication is still in force in the community. In other words, the community still relies on the town and village criers fro information.

Furthermore, Newspapers, though very chap, rarely and their way into this county. Only those who work in the Local Government Headquarters sometimes come home with few copies of these newspaper on an irregular basis. Television sets on the overhand are owned only by rich families that can afford both television sets and the electric generating plant which are required to operate the sets. This study considers Adaba as a replica of a rural setting for substantiating the assumption about media messages.

 

IMPORTANCE OF THE STUDY

The study tries to find out whether the assumptions (hypotheses) could be supported through the available data, and possibly give recommendations to government so as to raise the rural area to an urban status.

In other words, various governments have been neglecting rural communities in the country. As a result, rural dwellers find life very difficult to contain. The effect of this is that, there is “urban pull” and “rural puss” – inhabitants of the rural area migrate to the urban towns, thereby increasing the urban population. With regard to this trend, there are lots of social evil such as multiple maladjustment in the rural areas.

Also to be examined in this study is the role played by these media (Newspaper and television) in raising the rural community awareness of development projects.

The importance of this present study will be to show the pattern of inter-connection between Newspaper and television message as agent of social development of Adaba community.

For instance, agriculture is mostly practiced in the rural areas of Nigeria. These rural areas lack electricity and are therefore seemingly denied the use of some media like cinema and television.

With regard to this, farmers apparently find it difficult to be exposed to new farming techniques and newly advertised farm products in the newspapers and televisions.

 

 

 

DISTINGUISHING FEATURES

This study is expected to examine in detail the socio-economic ways of life of the Adaba Community. It is also expected to find out how the level of education, standard of living, culture of the community, interpersonal relationship, leisure fine and other factors contribute to newspaper and television exposure.

Previous researchers in this field confined themselves to the study of media effect on both urban and rural areas together, but this study will distinguish itself by standing a completely traditional community such as Adaba Community.

This study clearly distinguishes itself from UNESCO mass media availability studies carried out in the less development nation (Columbia) in 1973. in other words, UNESCO estimates that more of the less developed nations have come up to the minimum standard of mass media availability of 10 copies of daily newspapers, 5 radio receivers, 2 movie seats and 2 television receivers per 100 inhabitants.

It is also pertinent to note that other researchers in this field had been studying the effect of newspaper and radio on rural dwellers, but this study in tends to find out the impact of television and newspapers in a rural setting such as Adaba.

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PUBLIC RELATIONS AS A TOOL FOR ENHANCING CONSUMER SATISFACTION

PUBLIC RELATIONS AS A TOOL FOR ENHANCING CONSUMER SATISFACTION

ABSTRACT

In this era of social and economic instability in which the public must be given a convincing why they should part with their hard earned money, the role of the public relations practitioners cannot be over emphasized.

The study also analyse the public relations strategies and policies management of the organization in question. The study set out further to know how the various Nigeria airways, Enugu consumers perceive the organization. It proceed to examines the importance of the study and then delve into detailed exposition of relevant literature, formulated of researchs and hypothesis out of which three received support while one did not receive support.

Moreover, the history of Nigeria airways Enugu also received due explanation to make the study more understandable. To make the research workable, the researcher use survey method in collecting the data. This is so because considering the nature of the research population and the kind of data needed by the researcher. The researcher further adhered to summarize, conclude and put forward recommendations which hopefully will go a long way in charging the nation of people regarding the Nigeria airways Enugu.

CHAPTER ONE

INTRODUCTION

  • HISTORY OF NIGERIA AIRWAYS ENUGU
  • OBJECTIVES OF NIGERIA AIRWAYS
  • STATEMENT OF RESEARCH PROBLEMS
  • OBJECTIVES OF THE STUDY
  • SIGNIFICANT OF THE STUDY
  • RESEARCH HYPOTHESIS/NULL HYPOTHESIS
  • CONCEPTUAL AND OPERATIONS DEFINITIONS
  • ASSUMPTIONS
  • LIMITATION OF THE STUDY

CHAPTER TWO

  • LITERATURE REVIEW
  • THE PLACE OF PUBLIC RELATION IN AN ORGANIZATION
  • SUMMARY

CHAPTER THREE: METHODOLOGY

  • RESEARCH METHOD
  • RESEARCH DESIGN
  • POPULATION AND SAMPLE
  • MEARURING INSTRUMENT
  • METHOD OF DATA ANALYSIS

CHAPTER FOUR

  • DATA ANALYSIS AND INTERPRETATION
  • TESTS OF HYPOTHESIS AND INTERPRETATIONS
  • DISCUSSION

CHAPTER FIVE

  • SUMMARY
  • RECOMMENDATIONS

BIBLIOGRAPHY

APPENDIX

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

In any organization the need to maintain the image of the organization is in our contempory society a favorite one; hence this study surveys the whole of public relations in enhancing consumer satisfaction in fullness. It set out to find out whether Nigeria airways Enugu, has in any satisfied or dissatisfied his various customers. It will also identified his various customers. It will also identified the total number of people and customers that have been satisfied or dissatisfied by the organization. The study will also x – ray how a PR practitioner have helped or will help to coordinate the organization and its various customers. If the customers perception and the Nigeria Airways image when determined is bad, then the researcher could be in a better position to advise and make necessary recommendations in the organization to enhance its image. And also to contribute to the knowledge of mass communications and indeed to the knowledge of generating Nigeria in their quiet further effect of consumers satisfaction on government parastatals. The Nigeria airways is of public interest  and business enterprise and has such as required to succeed through the help of public relations activities.

As public institution deviated to the servicing of the public interest, it must have its consumer satisfaction as its prime motive to enhance and achieve public co – operation and acceptance. As a business institution, the Nigeria airways must  use business principles to operate in such a way that it becomes economically, strong enough to depend and sustain its independence against rumbling, against the background, the Nigeria airways Enugu institute. The public relations department to help faster the activities of the organization in order to achieve its aims and objectives.

This is so because no business oriented organization can make any meaningful achievement without the help and use of public relations man. It is easily identifiable that basic underlining public relation practice is of prime importance in all spheres of activities of organizations.

The public relations man engaged himself in doing good and trying to get credit for the good he has done. This involves making friends, keeping them and influencing them as well as others. It also involves looking good in building and sustaining good image or good will through good deeds that will favorable consideration for Nigeria airways Enugu among members of the public.

For better understanding of the background of this study, let me make definitions by some scholars in the field of public relations. Public relations by definitions according to frank Jefekins states;

Public relations is the process of accessing consumers wants, establishing communication,fostering good will so that the consumers wants or needs can be profitably satisfied. Among definitions of public relations according to the editions of public relation news, PR is the process of using communication to influence and lure more consumers in patronizing a particular product, organization with the aim of attaining and eliciting favorable actions where necessary as a results of this consumers satisfaction in the activities of Nigeria airways Enugu, among others should be pursued. One way of doing this is to map out a programme of action that is consumer oriented and favorable to the generating of the people. In actual sense, Nigeria airways Enugu cannot exist in a vacuum. It cannot gain maximumly if it neglect the existence of its consumers. It must function as an institution ready to compute the philosophy and function of management which evaluate public interest and execu6te a programmed of action to earn public understanding and acceptance.

From these definition, it is obvious that the public relation man blends the public interest with that of the organization for actual achievements. It also identified the much to evaluate the public attitude and conception of the consumers. This includes expressing the policies and practices through communication for proper and tested awareness.

However, this communication can best be performed if public relations managers is given its appropriate place in the management of Nigeria airway Enugu and fast recognize the enormous functions which public relation would perform if allowed into the strategic decision making level of the Organization. In this contemporary society, the public scrutiny and accountability is on the increase. It is imperatives there, that  good public relations should enhance good will and consumers satisfaction in the organization.

The image of the Nigeria airways Enugu depends on their behaviour and financial performance, her marketing policies and the qualities of her productions or services, the management style approach and the resultant satisfaction. The protection, promotion and maintenance of the Nigeria airways Enugu image is the fundamental responsibility of public relation. As the conscience of the organization and its public, monitors the diffusions of the programme of the organization to know when its impact opinion and welfare.

George Flangan state that; “if an individual contact and experience with co-operation, the extensive and proposed image of the corporation is likely to be strong, positive and relatively stable, if on the other hand the individuals familiarity with corporation is slight, as is most of the case, the image will possibly be weak (negative) lazy and unstable”.

The only meaning drawn from the statement is that the level or degree of consumer’s satisfaction in any organization is that, if the satisfaction is high, the consumer tends to maintain more cordial relationship and vice-verse.

It is the image of the organization that attracts the population among the potential consumers in this sense, the only image that can last is the one that its stand is valid true and authentic. Candidly no organization can satisfy its numerous consumers without being perceived first by the consumers as trusted and dependable, so far Nigeria airways Enugu maintain the line of dependability, its policies, performance and public relations have in limited interaction with a company constitutes to the attitude the forms about it.

The dependability and progress of the organization depends in the of first impression it gives to her consumers on her good will. As regards to this facts Walter Lipman assets that;

“no administrative scheme is workable without goodwill and good will about strange practices is impossible education. “in other words, any new development in Nigeria airways Enugu, that is not communicated to the potential consumers in clear terms and with clear evidence show so as to elicit favorable actions mutual understanding will be on effort in faculty.

It is therefore important that Nigeria airways Enugu should acquaint  itself with the customers/consumers for cordially though continues and systematic public relations practice. It is essential that all publioc relations activities of the Nigeria airways Enugu are within the framework often agreed and understood the corporate personality.

The modern business organization, quick to recognize the changes in the environment, has adjusted; it has more comprehensive and positive programmes by responding to community expectation and pressures. This for short, is the spring board of the concept of goodwill and consumers satisfaction. However, the activities of Nigeria airways and prospects can better understood when examined from the point of view of its origin. To this end, below is marked off point of the Nigeria airways Enugu.

1.1  THE HISTORY OF NIGERIA AIRWAYS ENUGU.

The history of the organization would be traced to 1945 when it was incorporated as West African Airways Corporation (WAAC) to undertake operation which the Royal Airforce left behind at the end of world was II. It was then jointly owned by the former British colonies namely – Nigeria, Ghana Gambia and Sierraloan. The West Africa Airway Corporation (WAAC) was then managed by the West Transport Authority (WATA). On attainment independence in 1957, Ghana pulled out to set up its own Airline Ghana Airways, leaving Nigeria British overseas Airways corporation (NBOAC) and Elder Dempster lines as the owner of what remained of (WAAC). The Federal government of Nigeria took control of the share of its partners, the B.O.A and Elder Dempster lines, in this sense, the airline because 100% Nig earned and the name changed to Nigeria.

In the same vain, after some years federal government started establishing in different state of thte country which metamorphosed Nigeria airways Enugu.

 

1.2  OBJECTIVES OF NIGERIA AIRWAYS ENUGU

The objectives of the airline as a natural earner is to operate a scheduled and chartered air transportation services for the carriage of passenger, cargo, mail and any other related business in most reliable, efficient and international route. Apart from its commercial objectives, the organization also has social defense, security and people of Nigeria as the nations natural carrier.

For example, the airline could give back up services to the military authorities as a transportation auxiliary in a period of natural emergency such as war. In other word, the airline as a rule is different from other commercial airline services, why? Because it must perform government  function without profit when directed to do so by the authority . For the above reasons, Nigeria airways is duty bond to operate in. the country whether it is commercially viable or not. In a situation where communication gap by transporting people, goods and mails through the length and breath of the country.  This is a great social economic responsibility to the nation.

Based on these reasons, the federal government offers its protection to the airline through diplomatic channel international traffic negotiations guarantees the airline to secure local and foreign loans to purchase aircraft and equipment. Due to the numerous aims and objectives of the Nigeria airways and their zeal towards making them a reality, the organization is departmentalized to ease activities and foster development in a way of satisfying its consumers.

1.3  STATEMENT OF RESEARCH PROBLEM

there have been a good number of complaints from the Nigeria airways, Enugu. There is an inefficient of effective and systematic and well planed public relations activity in the establishment. As a result  of this, the Nigeria airways, Enugu does not communicate to its consumers as and when due.

The Nigeria airways Enugu seems to be undergoing image problem. The problem of financial comst5raints deferring regulatory policies lay down by the governments negative attitude of employed to work , management problems, flight delays and conciliation, inefficient services and generally rising cost of goods and services seems to  point out to the fact that public relation has failed its function or role in finding out what have actually satisfies or dissatisfies the consumers of Nigeria airways Enugu. There have been absence of direct incentives to customers which now bring about low persuasive sales strategy.

The acceptance of forged ticket defense tickets and checking adult passengers with infants or children tickets affect the consumers satisfaction badly. The refund of unused tickets takes a very long time, hence the consumer involved usually get displeased because of the undue time spend before they are finally satisfied. Another problem is that the management of the parastatals makes it impossible for airline public relations manager to do his job satisfactorily . The resultant effect here is that most of the time public relations manager is compelled to take action and executive some.

 

1.3  OBJECTIVE OF THE STUDY

          Any organization who fail to recognize the existence of its customers will definitely fail or fold up. And if any organization fail to take cognizance of public relations department of the organization, such organization will not accomplish its aims and objectives. To this end, the Nigeria airways Enugu should always give the public relations manager his proper place in the organization and should also help him function fully by giving him the necessary tools, equipment and support needed foe his operations . To identify total number of people or consumer that have been satisfied and dissatisfied by the organization.

Furthermore the study will avail how public relation activities have help in solving problem or inadequate communicate in the organization. To know how far public relations roles will help to coordinate the organization and its various consumers . To ascertain how the consumers perceive the image of Nigeria airways Enugu, if  the consumers perception of the organizational image when determined is bad, then I would be in better position to advice and make necessary recommendation in order to enhance its image. To know some of the communication barriers faced by the public relations department in the organization.

Finally, to contribute to the knowledge of the mass communication and indeed to the knowledge of generality of Nigeria in their quest for the effect of consumers satisfaction in government parastatals.

 

1.5  SIGNIFICANCE OF THE STUDY

The significance of public relation has not yet been well recognized in Nigeria as it is in developed countries. In America for instance, the success recorded by most establishment have been attributed to effective role of public relation but in Nigeria it is not the same. Against this background there is every need to show the public, the impact and role public relations have or the enhancing the  consumer satisfaction.

Another significance of this study specially, is that it revealed the role public relations played in enhancing customer satisfaction in Nigeria airway, Enugu and the impact public relation has made on the relationship between Nigeria airways Enugu and its consumers. It also recommended ways to improving it. In other words this study helped to show the effectiveness of public relation and therefore, the need for it in public corporations. This was; achieved through an appraised of the roles it has played in building the image of Nigeria Airways,Enugu.

Furthermore, this study also showed positive ways of correcting the shortcomings satisfaction in the Nigeria Airways Enugu.

 

RESEARCH QUESTIONS

  • Does PR a tool for enhancement of consumer satisfaction?
  • Does PR play a role in improving the image of the Nigeria airways Enugu?
  • Does government policies affect the PR activities of the Nigeria Airways?
  • Does the cost of boarding the flight affect people perception of the airways?
  • Does the PR activities in the airways Enugu outstanding?
    • RESEARCH HYPOTHESIS

Hi;     public relation as a tool go along way for enhancement of consumers satisfaction in Nigeria airways.

No;    public relations as a tool does not go along way fo enhancement customers satisfaction in Nigeria airways Enugu.

H2;    pr plays a role in improving the image of Nigeria airways Enugu.

No;    pr does not play a role in improving the image of Nigeria airways.

H3;    Government policies affects the activities of the Nigeria airways.

No; Government policies does not affect the activities of the Nigeria airways.

H4;    the cost of boarding the flight affects peoples perception of the airways.

No; The cost of boarding the flight does not affects peoples perception of the airways.

H5;    PR activities in Nigeria airways is outstanding.

Ho;    Pr activities in Nigeria airways.

  • CONCEPTUAL AND OPERATIONAL DEFINITIONS

Definition of terms conceptually

  • PUBLIC – particular section of the community
  • PUBLIC REALTION – the procedure of programmed of activities of ensuring a link between an organization and its customers.
  • IMAGE – this is mental picture, idea of concept of somebody or something. It could also be seen as a sensual thing perceived as an identity or a coherent which does not necessarily have something to do with reality of a situation.
  • CONSUMERS/CUSTOMERS – this is a person who buys thing or patronize an organization.
  • CUSTOMERS SATISFACTION – this is the state where the customers are pleased and contented with the product or services given to them.
  • ORGANIZATION – this is a group with special purpose of coming together as one to operate a business ventures. It could be government or private owned.

DEFINITION OF TERMS OPERATIONALLY.

  • PUBLIC – the number of customers or people who received the services of Nigeria airways, Enugu.
  • PUBLIC RELATION – the number of deliberate, planned and sustained effort to establish and maintain mutual understanding between Nigeria airways Enugu and its public, carried out by the relations department.
  • IMAGE – the mental picture that the public of Nigeria airways Enugu have on the effect efficency of services varied by the number.
  • CUSTOMERS – THOSE WHO PATRONIZE THE Nigeria airways Enugu by traveling with them.
  • CUSTOMERS/CONSUMERS – the extent to which the services of the Nigeria airways Enugu are pleased.
  • AIRLINE – this means the case under study which is the Nigeria airways, Enugu.
  • ORGANIZATION – government owned parastatals known as the Nigeria airways, Enugu.
  • DISCOUNT – scares made on question on self – discount of tickets by each respondents.
    • ASSUMPTIONS

It is assumed the after this study, the public relations officer would be in a better position to know the best strategy to get its external and internal public satisfied.

He would be in a position to make very nice goodwill for the organizations, as to increase its profits.

However, the management of the organization would be in apposition to equip the public relation officer, so he can discharge his duties efficiently.

  • LIMITATIONS OF THE STUDY

This study is limited by the logistics, time and funds problem. This is because the subject matter of this study is a natural one, the topic is one which attracts public attention and interest in a natural scale. Unfortunately it would not be handled on a required scale.

As a results of this, researcher limited this research works and findings to Nigeria airways Enugu, because of the limited resources and time available.

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THE EFFECT OF ELEPHANT TELEVISION ADVERTISEMENT ON THE BUYING HABIT OF CONSUMERS AMONG IMT STUDENTS

THE EFFECT OF ELEPHANT TELEVISION ADVERTISEMENT ON THE BUYING HABIT OF CONSUMERS AMONG IMT STUDENTS

PREFACE

There have been several meaningful contribution by researchers on the subject: EFFECT OF ELEPHANT ADVERTISEMENT ON THE BUYING HABIT OF CONSUMER. This project developed after a series of consultation and search to put to rest the doubt in the mind of many as to whether advertising is necessary in marketing stage. It is my belief that despite being the means by which goods and services are being disseminated, marketing also needs external stimulant to enable it perform such roles effectively, thus, the need for advertising in marketing strategy.

The work is structurally stratified into five-unguelled chapters. Chapter one deals with introduction and background of the study. Chapter two deals with the review of Literature, Chapter three deals with research methodology, chapter four deals with data presentation and analysis. Chapter five deals with summary, Recommendation and conclusion.

ABSTRACT

This study is aimed at giving an insight into the effects, if any of the Elephant Television Advertisement on the Buying Habits of consumers among IMT Students.

It is research survey based on a sample size of 200 of the IMT students.

Careful empirical studies have uncovered that advertising actually influences people’s choice and consumption of goods and services as well as their buying habits.

Again, it has been discovered that advertising brings a lot of pleasure, amusement and entertainment and produces changes that ultimately affect the like, dislike, achievements, development of the consumers.

Morse so, this study will guide the producers and advertisers of Elephant to understand the best technique to reach their prospective consumers.

This study tends to show the significance for unique selling appeal and repetition of Elephant television message.

 

 

Chapter one of this study unfolds the definition of advertising and its effects on the buying habits of consumer with relation t4o a particular medium television.

Yet, this study will reveal viewer attitude or acceptance to it. It will also consider Elephant television effectiveness of failure in realizing its set objectives.

Where the aim is not realized, what are the reasons or factors responsible after which findings will be produced to make the study explicit enough for anybody who may wish to study or carry out related work in future.

CHAPTER ONE

INTRODUCTION

  • Background of the Study ……………………………        1 – 5
  • Statement of the Research Problem …………………        5 – 6
  • Objective of the study ……………………………….         6 – 7
  • Significance of the study …………………………….         7 – 9
  • Research Questions ………………………………….          9 – 10
  • Research Hypothesis ………………………………..           10 – 11
  • Definition of Terms …………………………………          11 – 13
  • Assumptions ………………………………………         13 – 14
  • Limitations of the Study ………………………….         14 – 15

Reference …………………………………………               16

 

CHAPTER TWO

  • Sources of Literature ……………………………… 17
  • The Review ……………………………………….         17 – 25
  • Summary of Literature Review ………………….. 26

 

CHAPTER THREE

METHODOLOGY

  • Research Methodology……………………………… 27
  • Research Design……………………………………. 28
  • Research Population………………………………… 29
  • Research Sample…………………………………….          29 – 30
  • Measuring instrument……………………………….          30 – 31
  • Data Collection…………………………………….. 31
  • Data Analysis……………………………………….          31 – 32

Reference………………………………………………               33

Questionnaire………………………………………….                34 – 39

 

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

  • Data Analysis and Presentation…………………….      40 – 48
  • Test of Hypothesis………………………………….      48 – 52
  • Discussion on Findings………………………………     53 – 55

 

CHAPTER FIVE

SUMMARY AND RECOMMENDATION FOR FURTHER STUDY

  • Summary…………………………………………… 56
  • Recommendation for Further Study………………..      57 – 58

 

 


CHAPTER ONE

 

INTRODUCTON

  • BACKGROUND OF THE STUDY

Advertising is defined as a non-personal communication of information usually paid for and usually, persuasive in nature, about products, services or ideas by identified sponsor through various media.

It is a marketing tool that serves functions.  It identified product and differentiate them from others.  It communicates information about the products and includes the trial or new products by users and suggested repurchasing by existing uses to increase product use.  It builds brand preference and loyalty etc.

The art of advertising began in the early times when most people could not read and write.  The nature of advertising changed a little from the time of its origin, perhaps as early as 400BC until the invention of the printing press in about 1436.  Since then, it has been significantly altered at least twice.

 

 

Once in response to the industrial revolution, and once with the arrival of affluent society.

The post world war II era has been marked by growth of television adverts, intense marketing competition and increase attempt to differentiate products through strategies or other techniques.  Naturally, advertising is governed by the strategy; the basic message remains the same whether it is in television process, outdoor or radio.  But each different medium calls for different techniques and offers its advantages and opportunities.

With television, you have at your communication both sound and sight with the bonus of movement.  This is what makes television so powerful in one particular area – that of demonstration.

With the coming of commercial television in 1955, we have for the first time in British the ability to go right homes of our consumers and demonstrate our products with all the persuasion of doors to – door salesman.  Television as a medium of communication was however not very popular in Nigerian before the mid 70’s because of its high cost and was thus restricted to the rich.

 

This situation was dramatically charged in the era of oil boom and Udoji award of 1974 and so, the ordinary workers were able to own their television sets.

Today, television as a medium of advertising is now very popular as it now found in every home especially in IMT Students, even in the remotest of the village, so everybody can now boast of being in possession of one information or the other, even somebody that does not have, can easily move over to a friends house to watch.

By this, a manufacturer that advertises his products on the television will be rest assured that the message would get to the target audience.  The effect of televisions advert on the buying habits of consumers is the thrust of this project for common sense indicates that every product has a competing substitute.

The effects of Elephant television adverts on the buying habits of consumers are of paramount importance to their researcher.  Hence, television is an effective way of bringing message to consumers because of the sound together, they tend to see, hear and are convinced, if not wholly but partly towards a particular time.  Thus, in order to formulate a successful advert; the advertiser must understand the complexity of human behaviors and the variety of effects on behaviour.

As advertisers become aware of group behavioral characteristics, they can use those characteristics to define new market and develop advertising campaign for that markets.

Consumer behaviour is affected by both internal individual influence and external environmental influences.  Internal individual influence include the consumer personal needs and motives, the consumer perception of the world, the way consumer learns and the habits the consumer has developed.  External influence the consumer family, social structure and culture.

The way these influencing factors are integrate within the consumer, determine how that consumer behave that is his reaction towards a particular advert.

The keen interest in consumer behaviour today stems from the desire of marketers to find more effective way of communicating with their customers.

Buying habits, on the consumer part, are very addictive and once a person is hooked unto it, it is very difficult for the person to drop the habit.  This is why Elephant television advertisement interests the buyers.  This is because they feel that showing an advert in the television motivates the consumers to start the habit of buying that particular product.

 

  • STATEMENT OF THE RESEARCH PROBLEM

There has been controversy for some time about the effectiveness of television as a medium for advertising.  There is the believe that commercials in other communication media like the print, outdoor and radio affect the behaviour of people mote.  In a country like America, where advertising on television attain high heights, there is a belief that most people use the time occupied by commercial break to go to the lavatories or other things, meaning that large number of consumers may not watch television commercials.

Moreover, there is the feeling that because of the abstract communication method sometimes used in television commercials; people find it difficult to understand the message, which they convey.

People in certain cases have already formulated attitudes towards certain adverts that can hardly be changed.  In such cases, the effects of commercials or adverts are almost avoided.

 

  • OBJECTIVES OF THE STUDY

The research deals on if Elephant television adverts actually have some effects on the buying habits of consumers and to find out is such aim is being realized through Elephant detergent demonstrated in television advertising.

Now that we are dealing with effects of Elephant television adverts, it is important to narrow it down to viewers of television in IMT students in terms of positive and negative response.

The purpose of this study also is to find out if Elephant television advert aid in gaining initial attentions and promotes product identifications to buy the product or not in the area.

This project is geared towards identifying whether television advert have any effects on buying habits among IMT students.  That it to identify what actually motivates the consumer in making a choice.  It will look into whether some factors like cultural belief, personal opinion and recommendation by others in any way influence the people’s urge in making a choice.

The viewer’s reactions to the television have to be contained as well.  This study will equally assess the level of penetration of Elephant television advertisement on people of different age group, income bracket and sex in IMT student.

 

  • SIGNIFICANCE OF THE STUDY

This research is to show the need for unique selling appeal and repetition of television messages.

It will also enable the produces and advertiser of Elephant to understand the best methods to reach their perspective consumers and also know why television advert are quite distinctive from other media of advertisement and why it mostly preferred to other media.

There seems to be serious competition of different product in the market today.  This is as a result of the different means of advertising today; the advertisers are all trying their best to see that their products create much awareness through the best means of advertising.

The consumers on the other hand seem to the confused as to which medium or communication relays the advertisers message properly and which of the media advert have effects on them.

It is therefore necessary to carry out this study to find to find out whether Elephant television advertisement really has effects on the buying habits of consumers, paying particular reference to IMT student dwellers.

In other words, this study will enable the advertisers of Elephant detergent (the product under study) to know the best medium to place their advert.  This study also helps the advertiser to make amendment where necessary.

This study is being carried out in order to show that Elephant television advertisement has more effects on buying habits of consumers.  It goes a long way to show that consumers remember Elephant detergent adverts that are shown on the television than those heard over the radio or read in the dailies or magazines.  The television advert tends to have an effect on the consumers.

This study goes a long way to show that Elephant television advertisement are entertaining and always ready to watch.  It shows that there is a variation in the choice of means of advertising.  People want adverts made with real human beings that are already known, than with simple cartoons.

 

 

  • RESEARCH QUESTIONS

In any research, the researcher is always aiming at a particular direction to achieve a purpose.  This is why it is necessary that certain questions should be used in this study, as thing involved revolve around these questions.  The probing questions are:

  1. To what extent does Elephant television advert influenced the buying habit of consumers?
  2. Does repetition of Elephant television adverts create desire on consumers products purchase?
  3. Are consumers more likely to remember products seen in television advertisement than in any other media of advertisement?

Answers got will enable the researchers find out actually whether Elephant television advert do affects consumers in making purchase.

 

  • RESEARCH HYPOTHESIS

Hi:  Elephant television adverts have adverse effects on the buying

habits of consumers.

Ho:  Elephant television adverts do not have effects on the buying

habits of consumers.

H2:  Repetition of Elephant adverts on the television does motivate

consumers to action.

Ho:  Repetition of Elephant adverts on television does not motivate

consumers to action.

H3:  Consumers remember quite often Elephant adverts seen on

television than in any other means of advertising.

Ho:  Consumers do not remember Elephant advert seen on television

adverts often.

 

1.7 CONCEPTUAL AND OPERATIONAL DEFINITIONS

In this section, the researchers have decided to explain some certain terms, which the reader might find confusing and easy understanding of the project.

  1. ADVERTISING

Conceptual Definition:  It is an act of marketing something deliberately known to the people through any of the channel of mass communication and persuading them for positive action towards that thing.

Operational Definition:  This is the process of making known to the marketing units the unpredictable future.

 

  1. BUYING DECISION

Conceptual Definition:  The ability of a consumer to conclude on the purchase of a particular product.

Operational Definition:  An attitude arrived at by the consumer to procure a product or services having made an effective demand.

 

  1. INFLUENCE

Conceptual Definition:  Power to affect somebody’s or people’s character belief or action through example or powerful presentation.

Operational Definition:  The use or advertising message to make a potential consumer adopt a particular desirable behavioural habit to a product or service.

INTERNAL INFLUENCE

Conceptional Definition:  There are personal needs and motives of the consumers, his perception, and the habit he has developed that will influence his behaviour.

Operational Definition:  Personal consumer’s motives triggered by his perception the existence of products or services.

EXTERNAL INFLLUENCES

Conceptional Definition:  There are environmental influence on the consumers, such as family, social structure and culture.

 

Operational Definition:  Outside factors of influence that make the consumer of a particular product to behave in a particular way e.g. family orientation.

 

  • ASSUMPTIONS

Everybody who produces a product or service has to advocate it through advertising and as he does thus, it enables them to show the strengths and good points of the products or services.  From this statement, it is an understood fact that we are in the era of the belief that a nice product or service that have not reached the consumers is unreduced no matter their quality or superiority.

The success of modern advertising is solely dependent on the efficient and effective use and operation of the advertising media.  Basically, the modern advertising is mainly all about the medium.  It gets hold of the target audience, the advertising message must be placed in a communication conveyor e.g. radio, magazines, newspapers etc.

The television medium has always been in the fore from of business promotion and development in both developed and developed countries like Nigerian.

Television is considered today the medium that has sharp and quick effect on the audience.  Thus, it is said to have magic bullet or hypodermic needle with its glamour.

 

1.9  LIMITATIONS OF THE STUDY

Like most human endeavours, this study is not devoid of limitations.  Its result can therefore not be very conclusive.  The mere fact that this is the researcher’s first attempt at some scientific study is in itself or limiting factor.  There was also limitation of finance.  The larger the sample, the more efficient will be the result we would get.  But due to lack of funs which was not available to these researchers, made the sample size to be limited to 200.

Another factor was scarcity of material for more in-depth finding.  There was the absence of any previous research in this area of study.  More so, the ones treated have no relations to the IMT student dwellers and more detailed work would have been done on this study, but this was not possible because of the limited time factor the researchers has to carry out the study thoroughly, and this may also have been responsible of any minor flaws obtained in the study.  The researchers therefore, recommend that a more detailed work be done on this study to achieve a better result.

REFERENCE

Krugman Kerbert E.     “The Impact of Television Advertising

Learning without Involvement”,

Public Opinion Quarterly, Vol.29, 1965.

Nichol David                “Advertising” Man Donald and Evans,

London 1974.

Schram Wilbur               “The Effects of Mass Communication” The

Role of Advertising, Edited by Sand age and

Vernon Fry burger, Richard Irwin Inc.

Homewood Illinois 1960.

Starch D.                         “Do Advert Readers Buy the Products?

Haverol Business Review, May-June 1969.

Jefkens Franks              “The Ten Classes of Advertising Made

Simple.  W.H. Allen and Company Ltd.

London 1973.

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