COMMUNICATION AS A TOOL FOR ENHANCING ORGANIZATIONAL PERFORMANCE

(A STUDY OF NIGERIAN BREWERIES PLC, 9^TH MILE ENUGU)

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CHAPTER ONE: INTRODUCTION		1
1.1	Background of the Study	1
1.2	Statement of the Problem	3
1.3	Objectives of the Study	4
1.4	Research Questions	4
1.5	Research Hypothesis	5
1.6	Scope of the study	5
1.7	Significance of the Study	5
1.8	Definition of Terms	6
1.9	Limitation of the study	6

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CHAPTER TWO: LITERATURE REVIEW		7
2.1	Review of Related Literature	7
2.2	Empirical Study	18
2.3	Theeoretical Framework	28
2.4	Summary	28

CHAPTER THREE: RESEARCH METHODOLOGY		30
3.1	Research Design	30
3.2	Population of the Study	30
3.3	Sample and Sampling Technique	31
3.4	Description of Research Questionnaire	32
3.5	Validity and Reliability of Gathering Instrument	32
3.6	Method of Data Collection	32
37.	Method of Data Analysis	33

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS		34
4.1	Data Presentation and Analysis	34
4.2	Hypothesis Testing	48
4.3	Discussion of Findings	52

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CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION

AND RECOMMENDATION

56
5.1	Summary of Findings	56
5.2	Conclusions	57
5.3	Recommendations	57
5.4	Recommendations for further Studies	58
	References	59
	Appendix A	60
	Appendix B	61

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List of tables

Table1	–	Distribution Table	34
Table 2	–	Demographic Data Sex	35
Table  3	–	Age Distribution	35
Table 4	–	Marital Status	36
Table 5	–	Educational Qualification	36
Table 6	–	Department	37
Table 7	–	Years in Services	37
Table 8	–	Use of Communication Techniques System	38
Table 9	–	Impact of Communication on Production	39
Table 10	–	Methods of Communication	40
Table 11	–	Extent of Communication	40
Table 12	–	Effectiveness of Communication	41
Table 13	–	Comfortability of Communication	42
Table 14	–	Challenges to Communication	42
Table 15	–	Direction of Communication	43
Table 16	–	Handling Communication	44
Table 17	–	Importance of Communication	45
Table 18	–	Attitude to work	46
Table 19	–	Channeling Grievances & Suggestions	47
Table 20	–	Impact of Communication on Productivity	47

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Abstract

The title of this project is communication as a tool for enhancing organizational performance. The aim of this study was to investigate the communication techniques used by the Nigerian Bottling Company and the effectiveness of such techniques. In carrying out this research, the primary and secondary data were used by the researcher. The survey method was used also. Questionnaires and Personal Interview were used as instruments for data collection. For the purpose of clarity and understanding of results data was analyzed in simple tables and percentages as chi-square (X² ) was used as statistical measuring instrument for the study. Results of study provided precise information to ascertain positive impact of communication on organization performance. From the findings one of the recommendations made was that managers of an organization should also see a communication feedback as

effective                         tools   to   an   employee’s   productiv

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CHAPTER ONE

INTRODUCTION

• Background of the Study

 

Communication is an important element in Human society in particular and

living things in general. Society’sgrowthsurvivaldemandamongotherandthings in a system of communication. According to Albert Silversteined (1974), communication is that process that has allowed man to survive in his current form despite his being singularly unsuited to survive in nay particular environment.

In the words of Schramm (1971), “communication is th relates individuals to each other making it possible for groups to function and for

societies to live together harmoniously.”

Communication can be defined as the process or the act of exchanging information between one person and other persons. It is also the process of making information available to others. The process of communication is the process by which messages are formulated or amended and transmitted from the source or communication through a channel or medium to a receiver or an audience.

Communication can be a tricky concept to master within an organization, particularly one with multiple issues. When all parts of your organization communicate smoothly, it can improve workflow and overall productivity. By making an effort to improve your communication process, you can build a stronger company that will have staying power in the market.

Clear open communication can create a sense of transparency in your organization, which builds trust between the levels of the employees, as keeping

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employees in the dark can results in resentments, tension and a feeling of low job security. Strong communication can help them feel valued and trusted. Open communication can reduce feelings of uncertainty and cluelessness about the state of the company, which makes for a more-positive work environment and staff who feel secure and safe.

Communication is also, essential to building relationship between staff members and between levels of employees both on a professional and social level. In an organization, one can only imagine what would happen if communication does not exist. Employees would not be able to express their ideas; as a result staff(s) will combine experience in coming up with innovative solutions. Communication will prevent employees from feeling isolated, build teamwork and creates a more collegial atmosphere in the office.

When relationships are strong, employees are better able to trust one another and work together more effectively. The study will therefore examine the contributions of effective communication for enhancing the organizational performance of Nigeria breweries 9^th mile corner, Enugu.

Brief History of The Nigerian Breweries Plc (Enugu)

Nigeria Breweries plc, incorporated in 1946, is the pioneer and largest brewing company in Nigerian. Its first bottle of beer Star lager, rolled off the butting lines of its Lagos brewery in June 1949.

In September 2003, the company acquired its fifth brewery in Enugu State, and in October 2013, its sixth brewery, sited at Ama in Enugu Ama Brewery is the

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largest brewery in Nigeria and one of the most modern world wide. Situated at Amaeke Ngwo, P.M.B 01781, 9^th Mile, Enugu East, Enugu Nigeria.

Email:  Martinmusag@heineken.Hl,

Website:         http/www.nbplc.com.

The company has a portfolio of high quality brands and alcohol-free drinks. Martina in three varsities namely, Maltin classic, Maltina strawberry, and

malting pineapple: Maltina Sprit in Tetrapak Amstel Malta, fayrouz in pear and pineapple climax energy drink as Malta gold became part of the NB family in October 2011.

• Statement of the Problem

 

Research has proved that effective communication is a key to a successful

organizational performance. This is so because it permits workflow and overall productivity. Today, with modernized or latest communication gadgets, many organizations are looking up to a positive performance.

However, it is certain that Nigeria breweries 9^th mile corner, Enugu lacks effective communication.

The researcher therefore investigated the organization and the relevant of communication as a tool for enhancing organizational performance.

IMPACT OF EKITI RADIO CAMPAIGN AGAINST HUMAN TRAFFICKING IN IDO COMMUNITY OF IDO-OSI LOCAL GOVERNMENT AREA

 

 

	TABLE OF CONTENTS
CHAPTER ONE:
1.1	Background of the Study	1
1.2	Statement of Research Problem	3
1.3	Objectives of the Study	4
1.4	Research Questions	4
1.5	Research Hypotheses	5
1.6	Significance of the Study	5
1.7	Scope of Study	6
1.8	Limitation of the Study	6
1.9	Operational Definition of Terms	6

 

CHAPTER TWO: LITERATURE REVIEW
2.1	Sources of Literature	7
2.2	Review of Concepts	7
2.2.1	The Concept of Human Trafficking	9
2.2.2	The Concept of Child Abuse	13
2.2.3	The concept of Child Labour	14
2.2.4	The concept of Mass Media	15
2.3	Review of Related Studies	20
2.4	Theoretical Framework	26
2.5	Summary of Literature Review	27
CHAPTER THREE: RESEARCH METHODOLOGY
3.1	Research Method	28
3.2	Research Design	28
3.3	Population of Study	28
3.4	Sampling Technique and Sample Size	28
3.5	Instrument of Data Collection	29
3.6	Validity of Data Gathering Instrument	30
3.7	Reliability of Instrument	30
3.8	Method of Data Collection	30
3.9	Method of Data Analysis	31
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1	Data Presentation and Analysis	32
4.2	Testing of Hypotheses	40
4.3	Discussion of Findings	46
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.1	Summary	47
	8

 

5.2	Conclusion	47
5.3	Recommendation	48
	References	49
	Appendix A	51
	Appendix B	52

 

Abstract

The aim of this study was to analyze the “Imp trafficking in Ido community of Ido-Osi Local government area. The study made use of survey research method. The study answered three research questions. From the research findings, it was observed that the programmes aired on Ekiti Radio helps in discouraging the practice of human trafficking. Survey research method was used because of its convenience, while Chi-square formular was used to test the formulated hypothesis. The study recommend that the government should embark on putting effort to ending human trafficking especially among women and children.

CHAPTER ONE

 

INTRODUCTION

 

• Background of the Study

 

Crime has become one of the greatest obstacles to the better realization of democratic

 

governance and the much acclaimed millennium development goals (MDGs) in Nigeria.

 

The country is being bedeviled by all forms of crime, which range from simple acts of thefts, burglary and verbal assault to serious acts of robbery, economic and financial crime ethnic

 

and religious disturbance “cultism and sexua restiveness and trafficking of human beings. All the segments of the population in Nigeria,

 

including the elites and the youths, at one point or another commit these criminal acts. Both rural and urban cities have suffered from these undesirable activities the degree of the crime rate has gone far beyond the tolerance limit of the safety and has consequently attained disturbing dimensions to the extent that social economic and political activities are seriously attached, given this situation academic government and non-governmental organizations (NGOs) as well as the international community have sought an understanding of the various dimension of the phenomenon including its level manifestation causes and implications for all segment of the societies.

 

 

 

 

 

 

 

11

 

 

These efforts have been with the singular desire of devising appropriate strategies towards the effective management of the problems, however, this study has focused on the effect of communication on trafficking in human commodities.

 

In some selected states in Nigeria, its aim was to measure the problems of human trafficking in terms of the attributes of the rectums, the pattern of human flow, and the casual factors. The specific objectives were to discovers the socio-economic attributes of victims of human trafficking determines the pattern of flow establish the underlying factors, and make appropriate recommendation towards curbing human trafficking in Nigeria.

 

In 1995, as at the time of the belging conference the issue of human trafficking was not regarded as an issue of concern for Africans it was a problem considered as the Asian and Latin American people the unfolding events since the almost ten years that human trafficking is rife in the countries has been found to be source, transit and destination country for the crime of human trafficking.

 

In West African, the incident of human trafficking in women and children were dated as far back as the 1960s. However, the significant public recognition and focus on issue only come since the mid 70s. Although there are no exact figures and data on the number of trafficking victims, there are indicators to show that the trend is assuming an alarming rate in the sub-regions. One of such indicators is the growing population of women and children particularly children in the West African city centre and European countries as a result of urban migration and illegal trans-border migration with exploitative labor.

 

The challenges of searching for a sustainable solution to the menace of human trafficking and child labor led to the decisions by the Ekiti-State broadcasting services to commission this as part of their programmes. Records show that over 400,000 children work in Benin and approximately 625,000 children from coter.MostD’ofthe ivoirechildrenareunderaretheagesinof15 yearslabo. According to research carried out, it has found that a large percentage of these children in labor are trafficked victim. The violence are spelled out sanction against those who engage in slavery and laid down procedure for victims restitution. The daily champion of 12 July, 2002 reported than 80% of foreign prostitution in Italy were Nigerian women. Nigerian was categorized in tier 2 of the trafficking in persons country list for 2001 compelled by the United State government and the transparency international. The tier lists states that do not meet minimum standards of combating human trafficking, but are making efforts to do so.

 

 

• Statement of Research Problem

 

Human trafficking as one of the various forms of crime that have of recent become a disturbing trend to both the Nigeria government and various communities. The phenomenon of human trafficking is universal and has been practiced in forms in different parts of the worlds Okogie et al (2004) observes that the phenomenon is a multibillion dollar business because of the level of involvement of organized criminal gangs. It has also been adjudged the fastest growing category of organized crime and the third largest profit making business outside of drugs and arms deals.

 

One of the problem of human trafficking is loss of population/reduction, human trafficking causes loss of population because those involve does not know the risk of been into such act, and at the same time such risk may lead to loss of life.

 

People are also dehumanized because of the invol…

 

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THE NATURE AND CONSEQUENCES OF JUVENILE DELINQUENCY IN NIGERIA: A STUDY OF ENUGU NORTH LGA, ENUGU STATE

Foreign Transaction For Dollars Payment :
Bank Name: GTBank
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 Account Number:  0117780667. 
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IMPACT OF  URHOBO VOICE NEWSPAPER ON DEVELOPMENT OF UWANI COMMUNITY IN UDI  LOCAL GOVERNMENT AREA OF DELTA  STATE

Abstract

The title of this project is “Impact of U Ovwain Community in Udu Local Government this objective, the study made use of the survey method which involved personal interview and administration of questionnaires on respondents in Ovwain Community and the aim of this exercise was to obtain the data needed for the successful execution of the study. The study made use of table to analyse the data collected from a random sampling of respondents. It also used the simple percentage to analyse the data. The study reveals that Community Newspaper (Urhobo Voice) have impact on Development. It has been able to establish that the Urhobo Voice as a community Newspaper has helped in improving the standard living of the Ovwain people in their community. The study urges both government and private individual to emulate the publisher of the Urhobo Voice by establishing more community newspaper in the rural areas to enable development take place. Finally, the study recommends the granting of soft loans by the government to interested individual to establish newspapers in the rural areas. This with a view to encourage private ownership of the mass media.

CHAPTER ONE

INTRODUCTION

• Background Of The Study

A community newspaper is that paper established in the rural area with the basic aim of bringing development closer to the grassroots. A community newspaper should b e community in outlook reporting the activities of the community to the outside world. It is also a veritable medium through which the people are informed about government policies and programmes. To this end, it could be rightly said that a community newspaper has significant impact on national development since effective development of any nation commences from the grassroots.

 

Igwe (1991:175) agrees with the above po community newspaper serves the information need of a particular locality. Such papers

 

should not be mistaken for provincial papers such as the Calabar-based pioneer. These have a wider coverage and circulation range beyond state boundaries.

 

The origin of community newspapers in Nigeria could be traced to 1859 when

 

Reverend Henry Townsend established the first newspaper   knowniin   as   “Iwe

 

Abeokuta. According to Akinfeleye (1985:28), which launching the maiden issue of Iwe

 

Irohin, Reverend Townsend said: “my object is to the habit of seeking information by reading

This statement could be interpreted to mean that the aim and objective behind the establishment of the Irohin was for the Egba people to seek information from their environment by reading newspaper. Initially, Iwe Irohin was published fortnight in Yoruba Language and later in both Yoruba and English Languages. It has eight pages with four pages in Yoruba languages and another four supplementary pages in English Language translating the Yoruba version of it. Akinfeleye (1985:29) throws more light on Iwe Irohin when he says:

“In January 1866,Iwe Irohim for the firs editions-one in Yoruba language and the other entirely in English language. It continued with two separate editions until these 1867 when it temporally ceased publication as a result of civil disruption (IFOLE) betweenashort the Iba while, Iwe Irohim resumed publication through under a new management but some title and flag”

Akinfeleye also points out that in the beginning the news coverage of Iwe Irohim was limited in scope. For instance, it carried only religious news items such as news transfer of preachers from one parish or location to another, coronations of pastors or preachers, weddings, baptisms, confirmations and the like. It later expanded its news coverage and began to run non-religions news in addition to religious items. It began to carry stories and news about trade and commerce, exhibitions, sports, health, hygienic, educational and other news items of national significance.

fIwe Irohin was particularly informative in its presentation of up-to-date information about schedules of arrivals and departures of slip, cargoes from and to European countries. Crimes reports, nudity, immoral news abstract, alcoholic promotion and the like were unacceptable to the paper.

 

Akinfeleye concludes by saying that one of the uniqueness of Iwe Irohin is that, it is still the only native language newspaper in the continent of Africa that has lived for over 120 years without any major prolonged stoppage. Today in Nigeria, copies of Iwe Irohin (though how under another management, but same title) can still be found on sale in several Nigerian newsstands particularly in the southern state of Nigeria. Most of its contemporaries have been closed or ceased publication.

 

Igwe (1991:176) says that “moreIweIrohin,than 20 three other community newspaper came up in “the Lagos Times” and “ThepublishedLagosthepre- standard”. independence socio-political conditions in Nigeria. For this reason, they could have been mistaken for national newspaper. But they w

 

 

 

 

After the demise of the above pre-independence community newspapers, others sprang up in Nigeria. These could be rightly regarded as post-independence papers. Some

 

of them are already defunct. They are “The news” based in Akinale village in the outsk Obanta News”- Odebasedandin“GaskiyaKwabo”Ijebu basedTafi in Zaria

 

 

Also worthy of mention are the Onitsha based “Nigerian mir established in the mid 1960s, “The Lagos Ne

 

5

 

 

the           Makurdiwhichbasedcirculates in“voice”BenueStateand the Uyo based weekly,

 

“The            pioneer”.

 

The introduction/background would Urhobo …Voice”acommunitynewspaper –belonging to the Urhobo ethic group in Delta State –which happens to be focus of this study.

 

The plan to establish “the Urhobo in –Chief and publisher, Mr. Ogbemure Imene. However, it was not until October , 1997 that the first copies of the newspaper hit the newsstands. Its first editor was Mr. Godwin Okpubigbo.

 

 

The paper is printed by Uvoh –Amroma International ltd. at No. 1 Orofin Street (Goodday Communication), Maza –Maza, Lagos.

 

The aims and objectives of the papers are:

 

1. The creation of awareness for the upliftment of the Urohobo nation,

 

2. To unite the Urhobo people into one universal spectrum;

 

3. To act as an organ of universal information to the Urhobo people and become partners in progress with their neighbour for the betterment of all.

 

4. To capture the essence of the Urhobo world,

 

5. To champion excellence in grassroots journalism.

 

Although, the paper has not joined the Audit Bureau of Circulation (A.B.C.), its distribution is undertaken by Mr. Dominic Onunu who is the marketing manager.

 

The paper has approximate circulation figure of seven thousand (7,000) copies. At the inception of the paper in 1997, it was published monthly. In April 1999, it

 

became a fortnightly after. Again in September same year (1999) it became a tri-monthly be        inc

voice

 

newspaper. With effect from January 2000 the management will make it a weekly newspaper.

• Statement of the Problem

 

It is not out of place to say that in most rural communities in Nigeria, there are no community newspapers through which the rural folks could be informed about government policies and programmes and above all mobilized towards improved condition of living. This unfortunate situation has compelled many people to lastly conclude that the print media have no relevance in community development in Nigeria.

 

It is also known that there are some other communities in Nigeria which are not development, just like Urhobo community at this jet age when even the smaller countries around us are boasting of continues supply of electricity.

 

The researcher does not want this phenomenon to continue to occur and that is why she has carried out this research.

 

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THE NATURE AND CONSEQUENCES OF JUVENILE DELINQUENCY IN NIGERIA: A STUDY OF ENUGU NORTH LGA, ENUGU STATE

Foreign Transaction For Dollars Payment :
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Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
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