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ANALYSIS OF THE IMPACT OF COURSE OF STUDY ON STUDENTS ATTITUDES TOWARDS ENTREPRENEURSHIP DEVELOPMENT IN NIGERIA

ANALYSIS OF THE IMPACT OF COURSE OF STUDY ON STUDENTS ATTITUDES TOWARDS ENTREPRENEURSHIP DEVELOPMENT IN NIGERIA

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ABSTRACT.

The study is an empirical work that attempted to investigate the background of analysis of impact of students disposition in business attitudes within the context of their educational endeavour and personal behaviours are explored within the individual concept of interest. The study analyzed and compared the differences in entrepreneurial potential and perception about entrepreneurship by graduating students of Kaduna Polytechnic. Scholars were consulted to determine their contributions to the body of knowledge within the confines of research study. The total research population was 3804 with a sample size of 370 as the respondents using stratified research design to achieve the objectives of the study and primary data collected by means of closed-ended questionnaire as instrument. The statement of hypothesis to be tested: H1: An individual student’s course of study has significant positive impact on students’ tendency to be an entrepreneur; H0: An individual course of study has no significant impact on a students’ choice of being an entrepreneur. Frequency distribution tables were used for the analysis of data collected while the hypothesis was tested using the Chi-square (X2) and the effect of each variable on the sample subjects. The study revealed that entrepreneurship practice is never restricted to one particular descriptive but applies to all aspects of human endeavour and also contributes to human and economic development of a nation. Recommendations as to the roles of individual and stakeholders were put forward particularly that the governments at all levels need to cerate a favourable business climate to boost entrepreneurial development in Nigeria.

TABLE OF CONTENTS

Title Page –        –        –        –        –        –        –        –        –        i

Declaration –      –        –        –        –        –        –        –        –        ii

Approval   –        –        –        –        –        –        –        –        –        iii

Dedication          –        –        –        –        –        –        –        –        –        iv

Acknowledgement      –        –        –        –        –        –        –        v-vii

Abstract    –        –        –        –        –        –        –        –        –        viii

Table of Contents       –        –        –        –        –        –        –        ix-xi

CHAPTER ONE:

1.0    Introduction       –        –        –        –        –        –        –        1-2

1.1    Background of the study     –        –        –        –        –        2-5

1.2    Statement of the problem   –        –        –        –        –        5-6

1.3    Objectives of the study        –        –        –        –        –        7

1.4    Significance of the study     –        –        –        –        –        7-8

1.5    Research questions    –        –        –        –        –        –        8-9

1.6    Statement of hypothesis     –        –        –        –        –        9

1.7    Delimitation / scope of the study –        –        –        –        9-10

1.8    Definition of terms     –        –        –        –        –        –        10-12

CHAPTER TWO: LITERATURE REVIEW

2.0    Introduction       –        –        –        –        –        –        –        13

2.1    Historical perspective of research area         –        –        –        13-15

2.2    Conceptual definition of entrepreneurship  –        –        15-18

2.3    Concept of entrepreneurship and entrepreneur   –        18-20

2.4    The process of entrepreneurship          –        –        –        –        20-22

2.5    Concept of development      –        –        –        –        –        23-24

2.6    Meaning of entrepreneurship development –        –        24

2.7    Factors influencing entrepreneurship development in the 21st century –        –          –        –        –        –        –        25-30

2.8    Characteristics and skills of an entrepreneur       –        31

2.8.1 Entrepreneurial characteristics  –        –        –        –        31-34

2.8.2 Entrepreneurial skills         –        –        –        –        –        –        34-35

2.8.3 What is entrepreneurial spirit    –        –        –        –        35-36

2.9    Dynamics of the brain as the seat of entrepreneurial empowerment      –        –          –        –        –        –        –        36-37

2.10  Functions of entrepreneurship   –        –        –        –        37-39

2.11  Benefits of entrepreneurship      –        –        –        –        40-42

2.12  Factors determining the extent of entrepreneurship     42-43

2.13  Factors influencing the development of the individual entrepreneur     –        –          –        –        –        –        –        44-46

2.14  The role of marketing in entrepreneurship development in Nigeria       –        –          –        –        –        –        –        –        46-48

2.15   Challenges of entrepreneurship development in Nigeria        46-48

2.16  The role of entrepreneurship in the development of enterprises    –        –        –          –        –        –        –        50-51

2.17  The role of government towards entrepreneurship development in Nigeria   –          –        –        –        –        51-56

2.18  The role of entrepreneurship in economic development         56-59

CHAPTER THREE: RESEARCH METHODOLOGY

3.0    Introduction       –        –        –        –        –        –        –        60

3.1    Area of study     –        –        –        –        –        –        –        60

3.2    Research design         –        –        –        –        –        –        –        60

3.3    Justification for its adoption        –        –        –        –        60

3.4    Population of the study       –        –        –        –        –        61

3.5    Sample size and sampling techniques –        –        –        61

3.6    Justification for sampling section        –        –        –        –        61-62

3.7    Methods of data collection –        –        –        –        –        62

3.8    Instruments used in data collection    –        –        –        62

3.9    Method used in presentation and analysis of data collected (Data analysis techniques)        –        –        –        –        –        63

3.10  Limitations        –        –        –        –        –        –        –        63

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CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA

4.0    Introduction       –        –        –        –        –        –        –        64

4.1    Respondents characteristics and classification     –        64

4.2    Presentation and analysis of data       –        –        –        65-72

4.3    Answer to research questions and or test hypothesis   72-76

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.0    Introduction       –        –        –        –        –        –        –        77

5.1    Summary  –        –        –        –        –        –        –        –        77-78

5.2    Conclusion         –        –        –        –        –        –        –        –        79-80

5.3    Recommendations      –        –        –        –        –        –        80-82

Bibliography

Appendixes

 

CHAPTER ONE

1.0    INTRODUCTION

The rate of unemployment among school graduates is quite alarming in Nigeria. As part of measures to ameliorate the growing ugly situation, government at all levels (federal, state and local) are putting in place measures to encourage self-reliance, creativity and innovation drive through entrepreneurship development in Nigeria.

To understand entrepreneurship and development is to discover why Nigeria is described as a developing economy. Developing economy explains the extent by which men and women should contribute to develop workable ways or strategies in order to achieve economic growth and development. It revitalizes the dominant potentialities of every youth in providing job employment for others rather than seeking out for employment. It also assists to underscore the responsibilities of the government in fostering an environment of growth for entrepreneurial initiatives. It further opens avenues for the government to develop the right strategies especially in addressing poverty in the country (Erlinda D, 2011).

1.1  BACKGROUND OF THE STUDY

It is envisaged that government at all levels will have to put in place all necessary infrastructures to promote the growth and development of small and medium scale enterprises (SME) in the country to enable Nigeria attain the Millennium Development Goals (MDGs) target set by the United Nations by the year 2012 and Nigeria vision 20-20-20. A vibrant SMSE sector is critical in the realization of MDGs objective.

Experts have observed that Nigeria may not likely meet the MDGs target by reducing poverty by 50% by the year 2015 considering the present status of SMSE operations in Nigeria.

It is universally accepted that Micro (Small) and Medium Scale Enterprises are the engine of development of any nation. A nation’s rate of development is determined by the number of SMEs in the country.

Statistical studies have shown that 40 – 50% SMEs in most advanced countries of the world are owned by graduates or those who passed through Colleges. Given this facts in Nigeria, the opposite seems to be the case (Business Day Newspaper 9th Jan., 2007, pg. 13).

Scholars have divergent views on who is an entrepreneur and who is not. While the first school of through is of the opinion the entrepreneurs can be made (taught through formal classes) the other group however are of the opinion that entrepreneurs are born (an inheritance). They argued further that entrepreneurs possess special qualities and must have the right attitude and disposition towards entrepreneurship.

This development is likely to inculcate in students the right aptitude and attitudes to starting their won business and by implicating making them a better entrepreneur. Considering the fact that the key factors that give rise to enterprise are personal, sociological and environmental factors. For quite some time now by statistical analysis, over 3 millions Nigerians in a given year become qualified to form the labour market largely from both Universities and Polytechnics but, regrettably, not more than 10% of this population are likely to gain employment to join the formal sector. The International Labour Organization collaborated this very poor level graduates, employment yearly (Bugaje, Hamalai & Indabawa, 2002).

Indeed, it is obvious that with the level of development and attendant threats in Nigeria, the possibility of government having the capability of leveraging poverty and meeting the United Nation target on MDGs 2012 is remote.

Inspite of the Federal Government of Nigeria’s effort towards setting up institutions such as National Poverty Alleviation Programme (NAPEP), Small and Medium Scale Enterprises Development Agency (SMEDAN), National Directorate of Employment (NDE), National Economic Reconstruction Fund (NERFUND) and other relevant programmes with other world bodies and NGOs, the piece of entrepreneurship development is still low when compared with other developing countries with developed nation taking the lead.

Thus, this research work is an attempt to investigate the individual characteristics of graduating students with a view to understand whether some students are more likely to take to entrepreneurship than others irrespective of their course of study. Attempt will be therefore be made to understand the possible influence of a students course of study in their desire to start a business of their own.

1.2    STATEMENT OF THE PROBLEM

Substantially, governments of Nigeria (federal, state and local) are making effort to promote the development of small and medium scale enterprises and other related programmes in support but then, much is still desired interms of commitment of funds, mobilization, minimization of corruption and performance evaluation mechanisms and above all leveraging on the macro environmental operations variables (Mawoli, M.A. and Aliyu, A.N, 2010).

Nigeria still falls far short of the economic and social progress required to impact the well being of average Nigerian given that over half of the population lives on less than one dollar a day (Otah, Erlinda, 2011). Nigeria is also one of the top three countries in the world that has the largest population of poor people. Nigeria remains off-track on achieving the Millennium Development Goals (MDGs) including the goal of having the number of people who live in extreme poverty. The enormity of the challenge is corroborated by Nigeria’s low score on the Human Development Index (HDI), an index that means the average achievement of a country in terms of the welfare and quality of life of its people. It was reported that Nigeria is one that has the highest infant mortality rate in Africa and indeed worse than those of Ghana, Burkina Faso and Benin.

In education, the quality of schooling is adversely affected by large class sizes, lack of teaching materials and equipment, and lack of qualified teachers, etc. Doing business in Nigeria is hampered by poor access to infrastructure and insecurity of lives and property, political instability in some quarters. The supply of electricity is often unreliable thereby distorting business climate. According to World Bank / IFC business ranking 2008, Nigeria ranked an aggregate 125 out of the 183 economies assessed (Erlinda D. 2011).

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1.3    OBJECTIVES OF THE STUDY

The research work is designed to achieve the following specific objectives:

i)       To reveal the impact of course of study on students attitudes towards entrepreneurship development.

ii)      To identify the reasons for the slow pace of entrepreneurship growth and development in Nigeria.

iii)     To identify the environmental factors influencing individual entrepreneurial spirit.

iv)     To reveal the extent to which government is contributing to entrepreneurship development.

v)      To identify the roles of entrepreneurship towards the development of Nigerian economy.

1.4    SIGNIFICANCE OF THE STUDY

This research work serves as a partial fulfillment of the requirements for the Award of Higher National Diploma in Marketing by Kaduna Polytechnic.

Secondly, the research study would serve as a reference library to so many students of marketing in their quest for further investigation on the subject matter.

Thirdly, the study reveals the inherent prepositions or benefits of being self employed as against being an employee throughout one’s life.

This is so because the concept ideally promotes creativity and drivers of innovation thereby bringing to bear informed decisions and generation of great investment potentials.

Fourthly, the general public stands to benefit from the study as an emerging field but critical to socio-economic development of any nation and host of others.

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A QUALITY ANALYSIS OF THE THICKNESS OF PART AND CORRUGATED ASBETES ROOFING SHEETS OF EMENITE LIMITED

A QUALITY ANALYSIS OF THE THICKNESS OF PART AND CORRUGATED ASBETES ROOFING SHEETS OF EMENITE LIMITED

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ABSTRACT

          This project work is designed to give an insight into the application of statistical quality control in the building products industries in order to help manufacturers understand the importance of applying statistical techniques in controlling quality products.  In addition to make consumers have faith in standard quality of products they buy.

It must also be remembered that goods are competitive, for producers to excel in the competitive market; their products must match in quality with those of their counterparts.

This project work has seemingly and exhaustively x-rays the quality of Emenite roofing products in order to check why products are not meeting customers expectations.  From the analysis using statistical quality control procedures that discovered that corrugated sheets staged from their means which consequently resulted from the process average being out of control.

Generally, this research work is a bird eye new of what quality control techniques can do for checking, monitoring and enhancing products quality.

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TABLE OF CONTENTS

CHAPTER ONE:         INTRODUCTION

  • Background of the study
  • Purpose of the study
  • Significance of the study
  • Statement of research problem
  • Research hypothesis
  • Scope of the study
  • Definition of key terms

CHAPTER TWO

LITERATURE REVIEW

  • Introduction
  • Meaning of statistical quality control
  • Origin of quality control
  • Statistical techniques in quality control
  • Important of statistical quality control officer

CHAPTER THREE

  • Introduction
  • Data collection method
  • Population and sample
  • Technique for analysis

CHAPTER FOUR

PRESENTATION, ANALYSIS AND INTEPRETATION

UP DATA

  • Introduction
  • Quality control chart
  • Laboratory record of measurement of flatsheets
  • Laboratory record of measurement of corrugated sheet
  • To check process average & variability for that sheet
  • To check process average & variability for corrugated
  • Determination of the process standards

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

  • Summary
  • Conclusion
  • Recommendation

References

 

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

          Emenite Limited Enugu a member of the Beligian Etex Group started operation in 1963 under the name “Turners Asbestos Cement Company Nigeria Limited: The company was incorporated in 1961 with registration number RC 2712.

The group came to Nigeria with the establishment of her first of four companies in Ikeja, Lagos, Nigeria Limited.  The other three are Eternite Limited, Sapele, Giwarite Limited, Kano and Emenite Limited, Enugu.

Emenite Limited after being established have to following as shareholders.

Turners & Newall Ltd                       –        80%

Government of Eastern Nigeria                  –        20%

As a result of the indigenization decree of 1973, the shareholders of the company changed as follows

Turners & Newall Ltd                       –        60%

Government of Eastern Nigeria                  –        40%

With the name of the company changing to Turners Building Product (Emene) Limited.

Due to dwindling fortunes of the company, in March 24, 1988 Turners and Newall Ltd divested its interest in the company and transferred 51% of its shareholding to Eteroutremer Societe Anonyme of Belgium (now Etex Group S.A) and the balance of 49% went to the then Anambra and Imo State; now Anambra, Enugu, Imo, Abia and Ebonyi States.  As a result of the new shareholding arrangement, the company changed its name to Emenite Limited as its presently known.

Emenite Limited after being established in 1963 rolled out her first finished sheets in December that year.  The company has a total workforce as at its establishment of 67 staff, its second machine was installed in 1979 while the third was installed in 1983.  From a workforce of 67 to 225 staff, from one shift machine to three, from 14,000 tonnes of roofing and ceiling sheets to 50,000 tonnes per year.  The company has continued to grow tremendously.

The company has made considerable progress in terms of product development in the market.  It operates in the roofing and ceiling market, its range of products include: Bigsix & standard ultimate corrugated sheets of different colours (Grey, Red & Green), prestige concrete tile, Emcee flat sheet, duraceile decorative ceiling, Emlux decorative ceiling as well as Qualitile decorative ceiling and a new product called duratile.  These products are sold through a wide range of distribution network located in such a place that they will be close to project sites.  Emenite is 150 certified, 150 9002 in 1998, 180 9001 in 2002.

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It is the company’s quality policy to provide high quality building products to the markets.  But much recently there have been complaints from building and construction companies over the quality durability of her products.  It is in view of this problem this research work is being undertaken.

1.2     PURPOSE OF THE STUDY

          Consumers of goods and services rely on quality standard products displayed for consumers.  What is responsible for this trend?  Is statistical quality control standard still made use of in industries?  This are what this research project intend to solve and make appropriate recommendation.

The project research will

  1. Determine the process standards and establish the process capability
  2. Check if the process average and variability are under control in respect of the measurement of flat sheet.
  3. Check if the process average and variability are under control in respect of the measurement of corrugated sheets
  4. Set up appropriate control charts for monitoring the future output of the process.
  • SIGNIFICANCE OF THE STUDY

The significance of this research work is to provide information for the management to fine – tune its quality policy concerning their products as obtained in this analysis of this research work.  This will be of benefits t o the producers and consumers as well.

1.4     STATEMENT OF RESEARCH PROBLEM

          There have been complaints and doubts that most asbestos roofing sheets in recent times full short of required standard, also whether established standardize are still maintained.  This was as a result of reported cases of easy damage and non-durable nature of these sheets.

In view of this, the researcher intends to carry out this research using Emenite Limited Enugu as a case study.

1.5     RESEARCH HYPOTHESIS

H0:     The process is under control in respect of the average and variability of the measurement of flat sheets.

H1:   The process is not under control in respect of the average and variability of the measurement of flat sheets

H0:   The process is under control in respect of the average and variability of the measurement of corrugated sheets

H1:   The process is not under control in respect of the average and variability of the measurement of corrugated sheets.

1.6   SCOPE OF THE STUDY

        The scope of this study is limited to Emenite only in order to conclude the research work at the assigned period and the findings will be used to infer on the industry.

 

1.7   DEFINITION OF KEY TERMS

VARIATION:     This is a deviation from the normal standard or condition

DATA:                These are sets of figures, raw information that is yet to be processed.  e.g population data, employment data etc.

CONTROL CHARTS:   It is the graphical display of the actual measurement of the characteristic on a chart showing limit which reflect the process capability on the particular quality characteristics.

PROCESS CONTROL: This is the act of observing the functions of each of the factors leading to the production of goods on a continuous basis to ensure the process or means of production are kept in optimum conditions.

PRODUCT CONTROL:          Product control is the act of measuring or observing different attributes of quality specification of a product with the aim of ensuring that the product conform to specification.  This is done of taking a sample from a batch of inspection lot with the aim of accepting or rejecting it.

STATISTICAL QUALITY CONTROL:     This is the technique of sampling at every stage of production and statistical inferences are taken about the variability of the product quality.

PROCESS CAPABILITY:      This is the mini9mum spread of specific measurement variation which will include about 99.73% of all measurements from the process.

STATISTICAL ANALYSIS OF CRIMINAL OFFENCES RECORDED IN KUJE

STATISTICAL ANALYSIS OF CRIMINAL OFFENCES RECORDED IN KUJE– ABUJA (FCT) FROM 1999 – 2007.

(A CASE STUDY OF KUJE POLICE DIVISIONAL

HEADQUARTERS, ABUJA)

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ABSTRACT

Statistics is playing an important role in virtually all aspect of human life. This role is used to analyze a project, which is aimed at analyzing the rate of crime in Kuje-Abuja. This analysis is meant for correction, up-dating, forecasting the future accordance events. The objectives of the project are the criminal offences in Kuje.

The project comprises of five chapters; chapter one, contains the introduction of the project and the historical background of Kuje Police Station also the aims and objectives of the project. Chapter two contains the literature review and the literature review is relevant to the project topic.

Also, in same chapter two, the statistical tools used will be discussed, with necessary information on categories of crimes, chapter three, focus on the methodology and data presentation that is method of data collection and also source of data and problem encountered during collection of data. Chapter four is based on analysis data collected achieving the aims set in 1.3 chapter under general aims and specific objectives and also applying the statistical tools relevant to the project topic. Chapter five, its including findings, conclusion and recommendation, bibliography of what have been discussing in the whole project.

CHAPTER ONE

1.1     Introduction

1.2     Historical Background

1.3     Scope and Coverage

1.4     General and specific objectives

CHAPTER TWO

2.1     Literature

2.2     Statistical Tools

CHAPTER THREE

3.1     Methodology

3.2     Method of Data Collection

3.3     Problem Encountered

3.4     Data Presentation

CHAPTER FOUR

4.0     Analysis

CHAPTER FIVE

5.1     Conclusion

5.2     Recommendation

          References

 

CHAPTER ONE

1.1     INTRODUCTION

The increasing desire of the government and civilization to improve the maintenance of law and order and to engage in crime prevention, has led to the search for data on all aspect of crime. This will enable the government to know whether crime is increasing or decreasing.

Crime in a normal sense is an act or offence which is punishable by law. Crime is a term used to describe any act that breaks a society. Some examples of crimes are robbery, kidnapping, raping, theft etc.

Therefore, anyone that violet the law should be arrested, tried and immediately sentenced to some time in prison if and only if found guilty. The prison is where criminals are supposed to be reformed and learn to obey the rules and regulation set down or order to govern the society properly.

Despite the efforts of security agencies to curb crime in our society, the rate of crime is increasing at alarming rate. This indeed has been the common practice in the society especially within the youths. Many measures had been taken to eradicate this abnormal behavior from our society, nevertheless, the condition still remain the same as this criminal cases occur day in day out in the society.

Prison is a place where people who are convicted by the law court are being kept to await trial. It is a house built by the government in order to detain anybody who goes against the law.

CLASSIFICATION OF CRIME

Crime can be classified in many ways, but some of them are:

  1. Crime against people: This include rape, kidnapping, murder (homicide), robbery etc, such crimes usually carries severe punishment.
  2. Crime against property: Automobile, fraud, forgery, vandalism and robbery. In most cases these crimes may carry higher penalties than crime against people.
  3. Crime against public and morality order: This include disorderly conduct, gambling, prostitution, public drunkenness etc

These offences generally involve bigger penalties.

CAUSES OF CRIME

Crimes are caused by many factors. Criminologist in their studies enumerated the causes of crime as psychological, sociological and heredity etc. While to the prison officers, crime is regarded as a human reaction to his environment, for example, some crimes are caused by the following factor:

  1. Economy: This is a good cause of crime in our country, Nigeria. Without employment many had roam the town and in consequence the devil offers them employment in crimes especially property crimes.
  2. After-War-Effect: After the civil war, many youths who have been trained in the use of arms were left unemployed as a result of that crime and violence increase. The drift from the rural to urban areas and the corresponding unemployment brought about frustration and with the resultant poverty, destitution and lack of the barest necessity of life, the youths resort to crime and this appears to be gainful.
  3. Political Activities: Due to the political immaturity of the masses in the Nigeria scene, political campaigns and elections are regrettably atrocious. Crimes such as murder, looting, corruption and rioting amongst others were among the factors the encouraged criminal activities in our society.

In most cases, the law enforcement agencies are incapable of action especially when the rich or influential politicians are concerned or when the political party in power is concerned associated with this also are embezzlement of public funds through contracts, nepotism and corruption in distribution of public offices and privileges. These are notorious acts.

PREVENTION OF CRIME

  1. Retribution: This means severe punishment for any wrong conduct. No doubt this objectives governs the minds of the Nigeria courts and indeed the public. When one is being sentenced to prison, section 4(1) of prison Decree 1972 (decree 9) stated that “subject to this section, the effect of sentence of imprisonment is with hard labour passed upon a prison shall be that the prisoner shall be imprisoned for the period of the sentence and during his imprisonment shall work at such labour as may be directed by the superintendant”. This law therefore emphasized the puncture aspect.
  1. Deterrence: This can also be seen as consequence or punishment set aside by the government in order to serve as a lesson to determine both the prisoner and the public at large.

 

 

PRISON

According to the Oxford Advanced Learner’s Dictionary, a prison is “a building where people are kept as a punishment for a crime they have committed.

TYPES OF PRISON

  1. Convict Prison: This prison receives all cases of prisoners i.e. long and short sentence, condemned criminals and those of gazette etc.
  2. Divisional or provincial prison: It receives the cases of anybody sentenced under 12 years. The long term prisoners that may be found in this prison are those of special arrangement. E.g. building, carpentry, bricklayers after which they must be returned to the convict prison.
  3. Central prison: Central prison is a prison that governs all other prison activities in a given division and it is headed by the controller general of prison.
  4. Prison camp: Used to keep prisoner to learn skills such as carpentry, tailoring bricklaying, music etc

1.2     HISTORICAL BACKGROUND OF STUDY

ANALYSIS OF THE IMPACT OF COURSE OF STUDY ON STUDENTS ATTITUDES TOWARDS ENTREPRENEURSHIP DEVELOPMENT IN NIGERIA

ANALYSIS OF THE IMPACT OF COURSE OF STUDY ON STUDENTS ATTITUDES TOWARDS ENTREPRENEURSHIP DEVELOPMENT IN NIGERIA

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ABSTRACT.

The study is an empirical work that attempted to investigate the background of analysis of impact of students disposition in business attitudes within the context of their educational endeavour and personal behaviours are explored within the individual concept of interest. The study analyzed and compared the differences in entrepreneurial potential and perception about entrepreneurship by graduating students of Kaduna Polytechnic. Scholars were consulted to determine their contributions to the body of knowledge within the confines of research study. The total research population was 3804 with a sample size of 370 as the respondents using stratified research design to achieve the objectives of the study and primary data collected by means of closed-ended questionnaire as instrument. The statement of hypothesis to be tested: H1: An individual student’s course of study has significant positive impact on students’ tendency to be an entrepreneur; H0: An individual course of study has no significant impact on a students’ choice of being an entrepreneur. Frequency distribution tables were used for the analysis of data collected while the hypothesis was tested using the Chi-square (X2) and the effect of each variable on the sample subjects. The study revealed that entrepreneurship practice is never restricted to one particular descriptive but applies to all aspects of human endeavour and also contributes to human and economic development of a nation. Recommendations as to the roles of individual and stakeholders were put forward particularly that the governments at all levels need to cerate a favourable business climate to boost entrepreneurial development in Nigeria.

TABLE OF CONTENTS

Title Page –        –        –        –        –        –        –        –        –        i

Declaration –      –        –        –        –        –        –        –        –        ii

Approval   –        –        –        –        –        –        –        –        –        iii

Dedication          –        –        –        –        –        –        –        –        –        iv

Acknowledgement      –        –        –        –        –        –        –        v-vii

Abstract    –        –        –        –        –        –        –        –        –        viii

Table of Contents       –        –        –        –        –        –        –        ix-xi

CHAPTER ONE:

1.0    Introduction       –        –        –        –        –        –        –        1-2

1.1    Background of the study     –        –        –        –        –        2-5

1.2    Statement of the problem   –        –        –        –        –        5-6

1.3    Objectives of the study        –        –        –        –        –        7

1.4    Significance of the study     –        –        –        –        –        7-8

1.5    Research questions    –        –        –        –        –        –        8-9

1.6    Statement of hypothesis     –        –        –        –        –        9

1.7    Delimitation / scope of the study –        –        –        –        9-10

1.8    Definition of terms     –        –        –        –        –        –        10-12

CHAPTER TWO: LITERATURE REVIEW

2.0    Introduction       –        –        –        –        –        –        –        13

2.1    Historical perspective of research area         –        –        –        13-15

2.2    Conceptual definition of entrepreneurship  –        –        15-18

2.3    Concept of entrepreneurship and entrepreneur   –        18-20

2.4    The process of entrepreneurship          –        –        –        –        20-22

2.5    Concept of development      –        –        –        –        –        23-24

2.6    Meaning of entrepreneurship development –        –        24

2.7    Factors influencing entrepreneurship development in the 21st century –        –          –        –        –        –        –        25-30

2.8    Characteristics and skills of an entrepreneur       –        31

2.8.1 Entrepreneurial characteristics  –        –        –        –        31-34

2.8.2 Entrepreneurial skills         –        –        –        –        –        –        34-35

2.8.3 What is entrepreneurial spirit    –        –        –        –        35-36

2.9    Dynamics of the brain as the seat of entrepreneurial empowerment      –        –          –        –        –        –        –        36-37

2.10  Functions of entrepreneurship   –        –        –        –        37-39

2.11  Benefits of entrepreneurship      –        –        –        –        40-42

2.12  Factors determining the extent of entrepreneurship     42-43

2.13  Factors influencing the development of the individual entrepreneur     –        –          –        –        –        –        –        44-46

2.14  The role of marketing in entrepreneurship development in Nigeria       –        –          –        –        –        –        –        –        46-48

2.15   Challenges of entrepreneurship development in Nigeria        46-48

2.16  The role of entrepreneurship in the development of enterprises    –        –        –          –        –        –        –        50-51

2.17  The role of government towards entrepreneurship development in Nigeria   –          –        –        –        –        51-56

2.18  The role of entrepreneurship in economic development         56-59

CHAPTER THREE: RESEARCH METHODOLOGY

3.0    Introduction       –        –        –        –        –        –        –        60

3.1    Area of study     –        –        –        –        –        –        –        60

3.2    Research design         –        –        –        –        –        –        –        60

3.3    Justification for its adoption        –        –        –        –        60

3.4    Population of the study       –        –        –        –        –        61

3.5    Sample size and sampling techniques –        –        –        61

3.6    Justification for sampling section        –        –        –        –        61-62

3.7    Methods of data collection –        –        –        –        –        62

3.8    Instruments used in data collection    –        –        –        62

3.9    Method used in presentation and analysis of data collected (Data analysis techniques)        –        –        –        –        –        63

3.10  Limitations        –        –        –        –        –        –        –        63

CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA

4.0    Introduction       –        –        –        –        –        –        –        64

4.1    Respondents characteristics and classification     –        64

4.2    Presentation and analysis of data       –        –        –        65-72

4.3    Answer to research questions and or test hypothesis   72-76

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.0    Introduction       –        –        –        –        –        –        –        77

5.1    Summary  –        –        –        –        –        –        –        –        77-78

5.2    Conclusion         –        –        –        –        –        –        –        –        79-80

5.3    Recommendations      –        –        –        –        –        –        80-82

Bibliography

Appendixes

 

CHAPTER ONE

1.0    INTRODUCTION

The rate of unemployment among school graduates is quite alarming in Nigeria. As part of measures to ameliorate the growing ugly situation, government at all levels (federal, state and local) are putting in place measures to encourage self-reliance, creativity and innovation drive through entrepreneurship development in Nigeria.

To understand entrepreneurship and development is to discover why Nigeria is described as a developing economy. Developing economy explains the extent by which men and women should contribute to develop workable ways or strategies in order to achieve economic growth and development. It revitalizes the dominant potentialities of every youth in providing job employment for others rather than seeking out for employment. It also assists to underscore the responsibilities of the government in fostering an environment of growth for entrepreneurial initiatives. It further opens avenues for the government to develop the right strategies especially in addressing poverty in the country (Erlinda D, 2011).

1.1  BACKGROUND OF THE STUDY

It is envisaged that government at all levels will have to put in place all necessary infrastructures to promote the growth and development of small and medium scale enterprises (SME) in the country to enable Nigeria attain the Millennium Development Goals (MDGs) target set by the United Nations by the year 2012 and Nigeria vision 20-20-20. A vibrant SMSE sector is critical in the realization of MDGs objective.

Experts have observed that Nigeria may not likely meet the MDGs target by reducing poverty by 50% by the year 2015 considering the present status of SMSE operations in Nigeria.

It is universally accepted that Micro (Small) and Medium Scale Enterprises are the engine of development of any nation. A nation’s rate of development is determined by the number of SMEs in the country.

Statistical studies have shown that 40 – 50% SMEs in most advanced countries of the world are owned by graduates or those who passed through Colleges. Given this facts in Nigeria, the opposite seems to be the case (Business Day Newspaper 9th Jan., 2007, pg. 13).

Scholars have divergent views on who is an entrepreneur and who is not. While the first school of through is of the opinion the entrepreneurs can be made (taught through formal classes) the other group however are of the opinion that entrepreneurs are born (an inheritance). They argued further that entrepreneurs possess special qualities and must have the right attitude and disposition towards entrepreneurship.

This development is likely to inculcate in students the right aptitude and attitudes to starting their won business and by implicating making them a better entrepreneur. Considering the fact that the key factors that give rise to enterprise are personal, sociological and environmental factors. For quite some time now by statistical analysis, over 3 millions Nigerians in a given year become qualified to form the labour market largely from both Universities and Polytechnics but, regrettably, not more than 10% of this population are likely to gain employment to join the formal sector. The International Labour Organization collaborated this very poor level graduates, employment yearly (Bugaje, Hamalai & Indabawa, 2002).

Indeed, it is obvious that with the level of development and attendant threats in Nigeria, the possibility of government having the capability of leveraging poverty and meeting the United Nation target on MDGs 2012 is remote.

Inspite of the Federal Government of Nigeria’s effort towards setting up institutions such as National Poverty Alleviation Programme (NAPEP), Small and Medium Scale Enterprises Development Agency (SMEDAN), National Directorate of Employment (NDE), National Economic Reconstruction Fund (NERFUND) and other relevant programmes with other world bodies and NGOs, the piece of entrepreneurship development is still low when compared with other developing countries with developed nation taking the lead.

Thus, this research work is an attempt to investigate the individual characteristics of graduating students with a view to understand whether some students are more likely to take to entrepreneurship than others irrespective of their course of study. Attempt will be therefore be made to understand the possible influence of a students course of study in their desire to start a business of their own.

1.2    STATEMENT OF THE PROBLEM

Substantially, governments of Nigeria (federal, state and local) are making effort to promote the development of small and medium scale enterprises and other related programmes in support but then, much is still desired interms of commitment of funds, mobilization, minimization of corruption and performance evaluation mechanisms and above all leveraging on the macro environmental operations variables (Mawoli, M.A. and Aliyu, A.N, 2010).

Nigeria still falls far short of the economic and social progress required to impact the well being of average Nigerian given that over half of the population lives on less than one dollar a day (Otah, Erlinda, 2011). Nigeria is also one of the top three countries in the world that has the largest population of poor people. Nigeria remains off-track on achieving the Millennium Development Goals (MDGs) including the goal of having the number of people who live in extreme poverty. The enormity of the challenge is corroborated by Nigeria’s low score on the Human Development Index (HDI), an index that means the average achievement of a country in terms of the welfare and quality of life of its people. It was reported that Nigeria is one that has the highest infant mortality rate in Africa and indeed worse than those of Ghana, Burkina Faso and Benin.

In education, the quality of schooling is adversely affected by large class sizes, lack of teaching materials and equipment, and lack of qualified teachers, etc. Doing business in Nigeria is hampered by poor access to infrastructure and insecurity of lives and property, political instability in some quarters. The supply of electricity is often unreliable thereby distorting business climate. According to World Bank / IFC business ranking 2008, Nigeria ranked an aggregate 125 out of the 183 economies assessed (Erlinda D. 2011).

1.3    OBJECTIVES OF THE STUDY

The research work is designed to achieve the following specific objectives:

i)       To reveal the impact of course of study on students attitudes towards entrepreneurship development.

ii)      To identify the reasons for the slow pace of entrepreneurship growth and development in Nigeria.

iii)     To identify the environmental factors influencing individual entrepreneurial spirit.

iv)     To reveal the extent to which government is contributing to entrepreneurship development.

v)      To identify the roles of entrepreneurship towards the development of Nigerian economy.

1.4    SIGNIFICANCE OF THE STUDY

This research work serves as a partial fulfillment of the requirements for the Award of Higher National Diploma in Marketing by Kaduna Polytechnic.

Secondly, the research study would serve as a reference library to so many students of marketing in their quest for further investigation on the subject matter.

Thirdly, the study reveals the inherent prepositions or benefits of being self employed as against being an employee throughout one’s life.

This is so because the concept ideally promotes creativity and drivers of innovation thereby bringing to bear informed decisions and generation of great investment potentials.

Fourthly, the general public stands to benefit from the study as an emerging field but critical to socio-economic development of any nation and host of others.

APPLICATION OF QUEEING MODELS TO CUSTOMERS MANAGEMENT IN THE BANKING SYSTEM

APPLICATION OF QUEING MODELS TO CUSTOMERS MANAGEMENT IN THE BANKING SYSTEM

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ABSTRACT

Queues are common sight in banks these days especially on Mondays and on Fridays. Hence queuing theory which is the mathematical study of waiting lines or queue is suitable to be applied in the banking sector since it is associated with queue and waiting line where customers who cannot be served immediately have to queue(wait) for service. The aim of this project is to determine the average time customers spend on queue and the actual time of service delivery, thereby examining the impact of time wasting and cost associated with it. The primary data were collected from the UBA branch at Okpara Avenue, Enugu, the data were collected based on the arrival pattern and service pattern of customers. The methodology employed followed the birth and death Markovian process. We further used the chi-square test to test the arrival pattern to determine if it follows a Poisson distribution and also tested the service pattern to determine if it follows an exponential distribution. The results obtained from the chi-square test showed that the arrival pattern follows a Poisson distribution and that the service pattern follows an exponential distribution, hence it can be analyzed using Markovian birth and death process. The results obtained showed that service rate is 0.1521 and arrival rate is 0.2157, the probability that servers are idle is 0.2786 and the cost incurred from waiting is N938.597. We were now forced to recommend based on the analysis, that the Bank management should increase the number of servers to three so as to help reduce the time customers spend on queue and also reduce cost incurred from waiting. We now concluded that the objective of this project was achieved.

CHAPTER ONE

INTRODUCTION

  • BACKGROUND OF STUDY

Queue is a common sight in banks especially on Mondays and Fridays. The

word queue comes via French and the Latin Cauda.Customersmeani waiting in line to receive services in any service system is inevitable and that is why queue management has been where the manager faces huge challenge. Hence, queuing theory is suitable to be applied in the banking system. Since it is associated with queue or waiting line where customers who cannot be served immediately have to queue (wait) for service for a long time and time being a resource ought to be managed effectively and efficiently because time is money. Queuing theory as the mathematical study of waiting lines or queues. It is generally considered a branch of operations research because the results are often used when making business decisions about the resources needed to provide service (Wikipedia, 2008).

Queuing theory is also known as the theory of overcrowding; it is the branch of operational research that explores the relationship between the demand on a service system and the delays suffered by the users of that system (A.K. Sharma, 2013)

Queuing theory is a major topic for applied mathematics that deals with phenomenon of waiting and arises from the use of powerful mathematical analysis to describe production processes (M. Masurdi, 2011).

The study of queues deals with quantifying the phenomenon of waiting in lines using representative measures of performance, such as average queue length, average waiting time in queue and average facility utilization (H.A. Taha 2002)

Queueing theory can also be applied to a variety of operational situations where it is not possible to accurately predict the arrival rate (or time) of customers and service rate (or time)) of service facility of facilities. Queuing theory permits the derivation and calculation of several performance measures including the average waiting time in the queue or the system, the expected number waiting or receiving service and the probability of encountering the system in certain states, such as empty, full or having an available server or having to wait a certain time to be served.(Biju, M.K (2011)

queuing models provide the analyst with a powerful tool for evaluating the performance of queuing systems( Bank, Carson, Nelson & Nicol, 2001)

  • STATEMENT OF PROBLEM

This study is required to investigate the expected waiting time of customers and the actual waiting time in banks, where the gap between the actual and expected

waiting time can be analyzed to know how to improve on the efficiency and

effectiveness of their bank. Such problems are

  • How poor service facilities has affected the overall bank performance.
  • How poor service pattern affects queue discipline.
  • How service facilities has affected the time of customers
  • How poor service delivery impacts on time.
  • How poor   service’s   delivery   has   aff
  • AIMS AND OBJECTIVES OF THE STUDY

The aim of this study is to determine the amount of average time customers spend on a queue and actual time of service delivery. Therefore the objectives of this study are as follows:-

  • To examine the impact of time wasting on the weak performance.
  • To improve on the efficiency and effectiveness of their operations.
  • To help bank mangers improve custo management.
  • To improve on time management which is a resource.
  • SIGNIFICANCE OF STUDY

This study when completed will be significant to many people and organisations especially banks in Nigeria. First of all, it will add to the literature on queuing theory and management which will be accessed by lecturers and scholars.

Most importantly, Bank Managers will benefit a lot from this study as they will apply this theory in their various banks, thereby reducing the amount of time

spent on queues which mightandimproveleadon to their overall efficiency and effectiveness.

1.5.  RESEARCH QUESTIONS

In terms of the analysis of queuing situations, the type of questions in which we are interested in are typically concerned with measures of system performance which includes

  • To what extent does the service time differ from the actual time that customers have to wait before being served?
  • To what extent does poor service pattern affect queue discipline?
  • To what   extent   do   service   facilitie
  • To what extent does the average service time affect the overall performance of the bank?
  • How does   poor   service   delivery   affe
  • SCOPE AND LIMITATIONS OF STUDY

In this paper, we will be studying one bank and our concern is the single queue multiple service point because of lack of time and resources to embark on large scale study on majority of banks. One bank to our mind is fair judgement. The queue discipline is first in first out (FIFO) and the arrival is strictly random.

We also consider a Poisson distributed arrival times and exponentially distributed service times.

1.6.1  PROBLEM DEFINITION

Single-channel queuing system with multi where S>1) are operated by banks with the hope of giving customers maximum satisfaction and also make their profit, the problem arises when these objectives are not reached.

  • DEFINITIONS OF TERMS ASSOCIATED WITH QUEUING MODELS

We now look at the definition of terms associated with queuing theory Queue –A queue can be defined as an aggregation of items waiting for a service function. Queuing theory –This is the construction of mathematical model of varying forms of queuing systems. Arrival –This element is concerned with the rate of entry by customers into the system.

Queuing discipline –This element is concerned with what goes on between the arrival time of a customer and when service is rendered to him/her.

Server –An operation fed by a queue

Phase –A queue and its connected servers, or router to a server.

Arrival pattern –This is the manner in which customers arrive in the system for service.

Service pattern –This is the rate in which the service channel renders service to a customer.

Balking –This is the refusal of a customer to join the queue if the queue is long.

Reneging –This is the withdrawal of a customer from the queue because of the length of the waiting line.

Jockeying –When a customer withdraws from a queue to join another one because the new queue is shorter.

Arrivalmeanratenumber of(λ):arrivalper unit time.

Service rate (µ): Mean number of customers that can be served at 100% utilization by each individual server per unit time (usually per hour a day)

  • QUEUING MODEL NOMENCLATURE

In queuing theory, a standard terminology is employed. It is often called the

Kendall’s                           notation.

Kendall’s                           notation   for   specifyingere   que

V indicates the arrival pattern. W denotes the service pattern.

X signifies the number of available servers.

Y      represents   the   system’s   capacity.

Z designates the queue discipline.

But we majorly restrict ourselves to the first three notations on the assumption that customers leave the system immediately…