CONFLICT MANAGEMENT FOR EFFECTIVE PERFORMANCE IN AN ORGANIZATION

(A Case Study Of Union Bank of Nigeria)

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ABSTRACT

Managing conflict is a tool for promoting peaceful co-existence between workers and employers in an organization. This tool is a mean by which improved performance of workers on their jobs is achieved which in turn enhances the general productivity of a organization. Employees within a social entity tend to engage in various activities that develop into disagreement as a result of differences in opinion, interest and behaviour, which negatively or positively affect the attainment of organizational goals and objective.

This study is carried out in such a way that the result of the investigation led to how threat of conflict in an organization can be turned to opportunity when properly managed or resolved. A case study of Union Bank of Nigeria Plc has been chosen for this research work.

The work is divided into live chapters starting from chapter one which present the historical background of the case study, the significance, statement of the problems, statement of hypothesis purpose of the study etc. chapter two consists of the literature review by authors in relation to the subject under study. While chapter three introduced the methodology used in this research work, the techniques in data collection considering the population under study. Chapter four shows how data collected area analyzed and presented using simple table and percentage rating to draw conclusion on the variables investigated.

At the end, chapter five gives the summary, conclusion and recommendation of the general study. Some suggestions were prescribed to follow for improvement of workers performance in a given organization.

CHAPTER ONE

Introduction

Background of the Study – – – – – – 1
Historical Background of the Study – – – – – 1
Statement of the Problem – – – – – – 4
Objectives of the Study – – – – – – 5
Statement of Hypothesis – – – – – – 5
Significance of the Study – – – – – – 6
Scope and Limitations of the Study – – – – 6
Definition of Terms – – – – – – – 7

CHAPTER TWO

Literature Review

Conflicts and its causes – – – – – – 9
Types of conflicts in organization – – – – – 10
Intra Individual Conflict – – – – – – – 10
Inter Individual Conflict – – – – – – – 10
Individual and group Conflict – – – – – 11
Causes of Conflict – – – – – – – 11
Limited resources – – – – – – – 11

2.8 Interdependent Work Activities – – – – – 12

2.9 Representation Activities – – – – – – 12

2.10 Communication Problem – – – – – – 12

2.11 Difference in Perception – – – – – – 13

2.12 Organizational Environment – – – – – – 14

2.13 Conflict Resolution/Management – – – – – 14

2.13.1Conflict Stimulation – – – – – – – 14

2.13.2Conflict Management – – – – – – – 15

CHAPTER THREE

Research Methodology

Research Design – – – – – – – – 23
Population Under Study – – – – – – 23
Sample size – – – – – – – – 24
Justification for the Sample Size – – – – – 24
Sample Techniques – – – – – – – 24
Justification for the Sample Techniques – – – – 25
Research Instrument – – – – – – – 25
Questionnaire Administration – – – – – – 25
Justification for the Instrument – – – – – 26
Method of Data Presentation and Statistical Analysis – 26
Sources of data collection – – – – – – 27

CHAPTER FOUR

Data Presentation, Analysis and Interpretation

4.1 Data Presentation and Analysis – – – – – 28

4.2 Test of Hypothesis – – – – – – – 40

CHAPTER FIVE

Summary of findings, Conclusion and Recommendation

Summary of findings- – – – – – – – 44
Conclusion – – – – – – – – 45
Recommendations – – – – – – – 46

Bibliography – – – – – – – – 48

Structure of the Questionnaire – – – – – 49-52

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY

The general view of managing conflict in an organization such as Union Bank of Nigeria Plc, the principles and sub-structures of the organisation are designed to provide the necessary vertical and horizontal links and inter-relationship that ensure the maximum potential for communication and understanding. Therefore, two parties must be involved in every existing organisation and for the survival and effectiveness of the organisation. The employer and the employee must cooperate to work together for the attainment of that organisational goal. Though in spite of the strong desire that exist among the parties, there are some problems that mar arise and these can result to conflict among them. The employer may be having interest detrimental to the employee or/and the desire of the employer and his employee are more or less unlimited.

HISTORICAL BACKGROUND OF THE STUDY

Union Bank of Nigeria plc was established in 1917 as a colonial Bank with its branch in Lagos in 1925. Barclay’s dominion colonial and overseas was formed to take over the activities of the bank. Between 1959 and 1970, fifty new branches were established. In 1969 the bank was legally incorporated in Nigeria as a wholly owned subsidiary of Barclays Bank International limited. The ownership structure remained unchanged until 1971 when 8.33% of the banks shares were offered to Nigerians. In the same year, the bank was listed on the Nigerian stock exchange. As a result of the Nigerian enterprises promotion decree of 1972, the Federal Government of Nigerian acquired 51.67% of the banks shares which left Barclays bank plc London with only 46%.

A landmark in the bank history occurred in 1979 when Barclays Bank sold 50% of its shareholding in the bank to Nigerians. This resulted in the change of the banks name to reflect its new image holding of Barclays Bank was disposed off in 1989. Today, Union bank is the oldest independent non – government banking institutes that are 100% owned and wholly managed by Nigerians. In 1986, it becomes the first bank in Nigerian to hit billion marks in savings deposits and in 1997, its saving deposits of N21.5 billion was also on industrial record. It has won the Nigerian stock exchange president’s merit award in the financial sector for a record of ten times. In 1994, it won the farmers of the year award in 17 Seventeen) out of the 36 states including Abuja, and it has won four out of the five editors of the award. Only recently, it was named by the bankers’ almanac the number one bank in Nigeria. Since its establishment in 1917, the bank has stood out strongly as a resilient institution which has served as a veritable hub of the financial system.

The bank remains a giant, not only in Nigeria, but also in Africa it if referred to as “Big, strong and Reliable”. The banks new head office building, a 32 storey edifice is arguably the tallest and the most beautiful concrete structure along the west coast of Africa. Union Bank of Nigeria plc is a leading Nigerian

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