The IMPACT OF COMMUNICATION IN ORGANISATIONAL EFFICIENCY (a case study of NEPA ZONAL OFFICE Enugu)

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ABSTRACT

The research was carried out in Enugu and the purpose was to determine the impact of communication on organizational efficiency. Oral interviews and questionnaire developed by the researcher were the instrument for data collection.

This study proved that the efficiency and effectiveness of an organization to co-ordinate its activity well depends on its level of communication network.

For the study to come to a reasonable point data collected from primary and secondary sources were analyzed using rank order score.

Three hundred and sixteen staff were selected as population sample from NEPA Enugu zonal office considering the above the limitations of the study were examined conclusion and recommendation given based on the finding.

TABLE OF CONTENT

Cover page

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

INTRODUCTION

• Background of the study
• Statement of problem
• Purpose of the study
• Research question
• Significance of the study

CHAPTER TWO

• Literature review
• Types of communication and their uses
• Computer
• Satellite
• Tax
• Telephone
• Switch board
• Telex
• Radio
• Problem of effective communication
• Types and channel of communication
• Communication process
• Importance of communication in an organization

CHAPTER THREE  

• Research design
• Area of study
• Population of the study
• Sample and sampling procedure
• Instrument for data collection
• Validation of instrument
• Method of data collection
• Source of data
• Method of data analysis

CHAPTER FOUR

• Presentation and analysis of data
• Research question

CHAPTER FIVE

• Discussion of results

5.1     Discussion findings

• Conclusion
• Recommendation
• Limitation of the study

Reference

Questionnaires

CHAPTER ONE

• BACKGROUND OF THE STUDY

What is today known as national electric power authority is a merger of the electricity cooperation of Nigeria (ECN) and Niger Dam authority (NDA) the former was created by the federal government responsible for major policies of mines and power. It was empowered to generate transmitted distribute and sale electricity. Consequently to take over all government downed undertaken throughout the country and to establish new ones if considered economically viable.

The history of the present day NEPA would not be complete if the old police works department (PWD) of the government, which in 1896 installed the first 60kw generating set in Lagos is not mentioned.

In 1895 the preliminary investigation and planning were carried out by the public works department in Lagos at a cost of ₤ 3,206.00 The following year 1896 the their government of southern Nigeria allocated the sum of ₤1200.00 for the establishment of the first power station in Lagos which today is still the headquarter of NEPA in Lagos. Mr. 1 Pooke was the first chief electrical engineer of the establishment known as the Lagos electric supply. The power station operated within the hours of 6.00pm to 11.00p, daily and the maximum power demand continued to increase as a result of extension of supply to Iddo and Fbette Metta area. Further effort was made to increase the generating capacity of the power station. By 1915 the total installed capacity has risen to 320kw and to 420kw in 1921.

In 1924 the system introduced 2, and 3 phase 4 wire with 50 cycles and is still in use till date. As the demand continued to increase following the understanding that the use of electricity was no longer the exclusive reserve of the rich but an essential factor in development it became.